The Sadness fact of game support outside the Japan

Hey Guys, I have some worse experiences about the game support which design or published by SCEJ and Me located out of Japan.

In this site: http://www.jp.playstation.com/ps3/support/index.html
there have "Inquiry in English" (Unfortunately the earthquake make it stopped )

I remember the site have "Country" option, I tpy in Hong Kong

and asking the GT5 online race Bandwidth issue. I got following answer.


*************************

Dear Trevor Chung:

Thank you for taking the time to write
Sony Computer Entertainment Japan (SCEJ).
We are writing in reply to your inquiry.

As we have informed you in the previous mail due to the different language,
voltage standards and the system issues, Sony Computer Entertainment Inc.
(SCEI) has implemented a territorial-based distribution and support system
for its hardware, software, peripherals and network services.

For the above reason, We Sony Computer Entertainment Japan (SCEJ) only
support the users inside Japan and do not support PlayStation services
and products(including Gran Turismo 5) outside Japan.

Lastly, if you have any question, request or comments about PlayStation
products or services in your region, please contact

Sony Computer Entertainment Asia（SCE Asia）
Hongkong
http://asia.playstation.com
TEL：852-2341 2356

We are sorry for the inconvenience and thank you in advance for your
understanding.

Yours Sincerely,
Mr.Ooi

Sony Computer Entertainment Japan
Information Center
phone: 03-3475-7444 (10:00-18:00 Japan Standard Time）
(phone: 81-3-3475-7444 for outside of Japan)

Do not directly reply to this email.
We do not accept emails sent to info-mail@scei.co.jp.
Please visit the URL below for our web form.
http://www.jp.playstation.com/support/form/en/

*************************

I asking the bandwidth, he have answer me the bump answer.
And this guy were make me angry everytime (That was 2nd)

In my good experiences. Ms.Yama****a, Mr. Nakajima and Mr. Tsumabuki can answer the best answer to me.

OK, and then. I follow Mr.Ooi instruction to asking any software via the SCE Asia.

I put my phone and ring the numbers.

One of the the Customer service staff were answer my call.

I ask him a question : If the game have some design issue can I report via by that?

He told me: You should contact to Game developer directly.

I reply: The SCEJ Mr.Ooi told ask the question via. there

He reply : OK... (following my case)



In fact, in http://www.gran-turismo.com/jp/support/ ,the left down corner have explained :

お問い合わせ: 株式会社ソニー・コンピュータエンタテインメント インフォメーションセンター

For Inquiry : SCEJ information center



that means, I may be impossible to do any Customer FEEDBACK to Polyphony 👎


Hey guys, I understand your voice in GT Planet can Feedback to Polyphony, please keep and use it!

In fact, Asian player are like third-class resident in Japanese developers or Publisher (Don't care the game is world sell or Not) . No any Speech Right at all...

Terronium-12

I'm not entirely sure what the problem is. Care to elaborate?

If it's a problem you're having with the game you may not get the response you're looking for, at least not with what's going on right now.

Click to expand...

The Asian player basically not way to Feedback to PD. SCEJ and SCE Asia stopped us.

TCSdisable

The Asian player basically not way to Feedback to PD. SCEJ and SCE Asia stopped us.

Click to expand...

Have you tried contacting Kaz through his Twitter account?

Have you contacted SCE Asia? instead of Japan?

Um...let me see if I understood correctly.

1. You are located in an Asian-region country outside of Japan and you had some sort of bandwidth issue.
2. You attempted to submit a support form to Sony of Japan, choosing the country "Hong Kong" when you did so.
3. Sony Computer Entertainment (SCE) Japan responded by saying "we're not in charge of support inquiries for regions other than Japan" and provided you contact information for the appropriate division of SCE, in this case SCE of Asia.
4. You contacted SCEAsia via telephone, and they told you to contact the developer directly.
5. You are upset and feel that somehow you are being discriminated against because SCEJ directed you to SCEAsia, SCEAsia would not answer a question they did not have the answer to.

Okay, running on those provisions, my comment:

1. Generally the publisher will not field support questions directly at the developer; you would've been foolish to think so. No fault of Sony here, and I can't see how you have any grounds to be upset about it. Just because PD is a first-party developer does not mean they are not an independent company.
2. Not to be harsh, but shouldn't you be used to it? Asian-region versions of PS3 games often have online capability completely removed, possibly due to some infrastructure issue that may be the cause of the problem you're experiencing.
3. Do not feel discriminated against, since as far as I'm aware NO ONE has the ability to submit a direct support form to PD. The closest you're going to get is Mr. Yamauchi's Twitter page as referenced above.

My questions to you...

1. Did you make any attempts to contact Polyphony Digital directly, via whatever public contact information they may have available? I'm not going to do the legwork for you, but this may be a good start: http://www.polyphony.co.jp/index.html
2. Did you try actually explaining your issue to the SCEAsia support line, or did you just say you wanted to report a "game design issue?" That probably makes a big difference, especially if there is some sort of network server issue (since I'm pretty sure those are maintained by Sony and not PD).
3. Did you explore other alternative causes of your problem (your own network setup, your ISP, etc) prior to going directly to the last possible entity that could help you?

Mike240SX

Um...let me see if I understood correctly.

1. You are located in an Asian-region country outside of Japan and you had some sort of bandwidth issue.
2. You attempted to submit a support form to Sony of Japan, choosing the country "Hong Kong" when you did so.
3. Sony Computer Entertainment (SCE) Japan responded by saying "we're not in charge of support inquiries for regions other than Japan" and provided you contact information for the appropriate division of SCE, in this case SCE of Asia.
4. You contacted SCEAsia via telephone, and they told you to contact the developer directly.
5. You are upset and feel that somehow you are being discriminated against because SCEJ directed you to SCEAsia, SCEAsia would not answer a question they did not have the answer to.

Click to expand...

My Case is, I always use this contact to SCEJ by this method, and they can give my best solution to me. I keep it until Mr.Ooi start hand over my cases.

in Fact is, I always contact to SCE Asia too! I understand their service is Crap enough, that's why I trust SCEJ more.

In case, when ring to SCEA, I hear SCE Asia Staff voice, I felt he didn't expect any player will use this method to do any customer feedback. I were no faith SCE Asia will do anything by his reaction.


The Truth is, any Japanese Game Publisher are didn't like Non-Japanese inquiry. They are Namco, Konami, even Capcom.

Konami is the SUCK ever, they can throw out any Fans-Letter which is not Japanese.

Even They are set office there, but just handle Goods(Game) import issue, no any customer service.

that means I have no way.

Okay, running on those provisions, my comment:

1. Generally the publisher will not field support questions directly at the developer; you would've been foolish to think so. No fault of Sony here, and I can't see how you have any grounds to be upset about it. Just because PD is a first-party developer does not mean they are not an independent company.
2. Not to be harsh, but shouldn't you be used to it? Asian-region versions of PS3 games often have online capability completely removed, possibly due to some infrastructure issue that may be the cause of the problem you're experiencing.
3. Do not feel discriminated against, since as far as I'm aware NO ONE has the ability to submit a direct support form to PD. The closest you're going to get is Mr. Yamauchi's Twitter page as referenced above.

Click to expand...

Answer the 1 question, not yet, Asking to SCEJ is the really official method to asks Polyphony issues.

2. Game version is not the problem, Also my Copy is Japanese Version ! GT5 are design for connect PSN, I just need a bandwidth information which related to PSN. However they didn't answer and try escape from my question by my nation issue.

3. thx, That I were always do.

My questions to you...

1. Did you make any attempts to contact Polyphony Digital directly, via whatever public contact information they may have available? I'm not going to do the legwork for you, but this may be a good start: http://www.polyphony.co.jp/index.html
2. Did you try actually explaining your issue to the SCEAsia support line, or did you just say you wanted to report a "game design issue?" That probably makes a big difference, especially if there is some sort of network server issue (since I'm pretty sure those are maintained by Sony and not PD).
3. Did you explore other alternative causes of your problem (your own network setup, your ISP, etc) prior to going directly to the last possible entity that could help you?

Click to expand...

Please check the in http://www.polyphony.co.jp/inquiry.html , have same like to redirect to SCEJ information centre.

In Hong Kong, a lot of PS3 issues require fix by ourselves. The SCEA staff never is a Gamer.

I sure my network is no problem, I just want the information how to help my friend play online smoothly.