Dell Warranty Questions?

[PAPPACLART]

Hello All

My G'friends Laptop decided to pack up. It seemed to go wrong after a Windows update. Anyway now it may boot up once out of 100 attempts the 99 times showing a white screen with cloloured lines. I have restored it to a previous working state but it still has the same problem.

The Laptop was bought off of E-bay 2nd hand and is still under Warranty. It is the infamous Dell XPS M1330 model, the one that had many problems with the Nvidia 8400gs G-card that self destructed and took the motherboard with it. I made sure it had a Warranty included for this very reason but did not realise that it had been modified.

My question is, the laptop has been modified by the original owner. The processor was replaced with a core 2 extreme x7800 and the G-card had a mod to make it run cooler thus limiting the chance of an overheat and a self destruction.

Will this effect my claim and if so are Dell Likely to even notice?

PS

Also been on the phone to Dell CS and feel let down already. After speaking with numerous people and confirming my name 6 times, they now need me to supply the name and address of the original owner? I thought the service tag would give them all the info that they need. So I have sent an e-mail to the person I bought from!!

Thanks

Ryan

 

[PAPPACLART]

After speaking with a few very robotic fellows in call centres far far away, I eventually got somebody with some sense who did not ask me to confirm my name 6 times.

Today a friendly tech from Dell came along and replaced the motherboard. He had it in and out in about 16 mins which made me think that he must have had allot of practice!! lol

The fact that the processor change technically invalidated the warranty, in the end and despite my worries was not an issue because he did not even bother to check.

 

[Jondot]

That's really impressed/worried me about Dell's customer service! I was all ready to come and reply with 'you're screwed', but apparently not Most manufacturers throw a strop if you open the case and do anything more than pop in a bit more RAM.

I suppose if he knew just to replace the motherboard, he'd probably just go ahead and do it rather than faffing around and checking each and every part to ensure it's standard.

And to be fair, they probably can't keep track of every available processor option on their laptops anyway... Not when there's like 13 million combinations.