Fanatec response time?

Discussion in 'Sim Racing Hardware' started by ianstewart, Dec 1, 2018.

  1. ianstewart

    ianstewart

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    I did a search and saw some old posts from 2012 or so but nothing lately. Is anyone else having difficulty with getting a response from Fanatec? I sent an online query on a fault with my 5 month old CSL elite PS4 wheel which fails during the boot up sequence on 3 orange lights at full left turn of the wheel on Monday at 11.00 and got the email acknowledgment but since then nothing. Despite trying to find a number in their site I can’t find one. Is this normal for Fanatec still? How can I escalate this?

    Just noticed thee is a number in the email at the bottom, I’ll try that
     
    Last edited by a moderator: Dec 1, 2018
  2. PzR Slim

    PzR Slim Premium

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    super_gt likes this.
  3. kikie

    kikie Premium

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    I thought this was about the latency of the steering wheels. :O
     
  4. DomB_Fanatec

    DomB_Fanatec

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    @ianstewart If I'm looking at the correct information, we received your query on Monday, and the support team replied on Tuesday. I will send you a PM so that we can discuss in more detail.
     
    Last edited: Dec 3, 2018