Here is the reason I will continue to buy Razer products.

  • Thread starter bergauk
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bergauk

bergauk

2,587
So.. my Lachesis had the middle mouse button stop working for some odd reason, I couldn't click it to open up things in new tabs, nothing I found online helped me get it working again.. So I sent them an email about 2 days ago. I got this as a response sometime yesterday.
15DHR
Clear instructions to get it working again, and it worked first time. I sent an email back and I'm awaiting a response to see if there might have been some underlying issue with my mouse or something. Hopefully that wasn't the case.

Their email support is some of the best I've ever dealt with though. I had an issue with my BlackWidow and they offered to replace it for free if the store I got it from wouldn't accept it for an even exchange.


And yes, my name is Clifford.
 
Its really hard to see Customer service like this nowadays, as they come from smaller companies like Razer, Powercolor and other companies that aren't leading in terms of sales in general categories (Even though Razer sells well, I'm pretty sure Logitech probably sells more peripherals than Razer)


Not gonna lie, that's a pretty damn awesome name.
clifford-red-dog.png
 
Grayfox
My mamba will most likely be the last gaming mouse I get from razer.
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Mine would only be the last depending how long it lasts. Seeing as I've had it for two years now and this is the first issue I've had with it, I'd say it's doing pretty good.


@NissanSkylineN1 It's a terrible name as a kid, but once you're in highschool it's fine. Got into a fight for my name once. ONCE. No one ever made fun again. :sly:
 
I had a pretty similar experience with Logitech, my G500 suddenly developed a huge tracking problem so I emailed them with a list of things I'd tried, they emailed back saying I'd tried everything they'd normally advise and told me to ask Amazon for a replacement, but if they turned me down then email Logitech back so they could replace it for me. Excellent customer service is excellent!
 
It contrasts with my experience of Razer to be honest. My Lycosa keyboard "forgets" keys from time to time and I have to unplug it and reconnect it. No amount of drivers/firmware etc will cure it, and I've yet to receive anything like personal interaction from them.

Disappointing to buy an expensive product on-spec, and not then get much in the way of aftersales support.

I don't know why retailers don't put out good selections of keyboards to try in their bricks-and-mortar stores. The only ones close to me have a selection of ultra-budget guff and the usual over-burdened Microsoft and Logitech products. Seems that those of us who want something good to actually type on are left behind.
 
GilesGuthrie
My Lycosa keyboard "forgets" keys from time to time and I have to unplug it and reconnect it. No amount of drivers/firmware etc will cure it.
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I had this issue, was a real pain in the bloody neck when in the middle of a game.

Current issue I get with my mamba is.

A very very rare squeak from left click.
And a common but intermitant failure of the X(side to side) movement.
 
It's nice to have people knowledgeable about the inner workings of a product to help customers fix things, but that's not to say Razer itself has great customer service; it's just that one person you contacted.

Not that I'm hating on Razer or anything, I have an Orochi and have been using it for almost 10 months now with no problems.
 
Grayfox
I had this issue, was a real pain in the bloody neck when in the middle of a game.

Current issue I get with my mamba is.

A very very rare squeak from left click.
And a common but intermitant failure of the X(side to side) movement.
Click to expand...
Depending on when you bought it, it might have been a quality control issue. Mine was purchased before the 5600dpi model, and before braided cables. They've had issues with quality in the past and have stepped their game up pretty well I'd say since then.
HE1RO
I have a 12 dollar gigabyte mouse. If it ever messes up I won't be disappointed lol
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Rightly so. You didn't pay 70$+ each for a mouse and keyboard like I did. :sly:
AOS-
It's nice to have people knowledgeable about the inner workings of a product to help customers fix things, but that's not to say Razer itself has great customer service; it's just that one person you contacted.

Not that I'm hating on Razer or anything, I have an Orochi and have been using it for almost 10 months now with no problems.
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All of my experience with Razer has been a good one, every time I've needed something, they've always replied to me in the same manner, and have been able to help me out each time. I wouldn't say it was luck or anything to get good customer service or anything, I just know how the system works and make sure everything I need to say to any company is clear and well thought out as if I was in their headquarters pointing out my problem to them face to face. The more info a company has on an issue, the more likely they'll be able to solve the issue.
 
I own three Razer products. I can say without any shadow of a doubt that they are of an amazing quality, matched only (if not surpassed) by Logi.

Razer Naga mouse.
Razer Carcharias headset.
Razer Vespula mousepad.
 
bergauk
Depending on when you bought it, it might have been a quality control issue. Mine was purchased before the 5600dpi model, and before braided cables. They've had issues with quality in the past and have stepped their game up pretty well I'd say since then.
Click to expand...

I made a thread about the left click squeak issue..

I did get it replaced since it was a week old.

New one squeaked for a short time and now doesn't squeak, do not remember when it squeaked last.
 
My only problem with Razer is that their rubber coating wears off their mice long before the mouse goes bad. I don't know why everybody has such a problem with them, their stuff doesn't cost any more than other brands of similar quality and I've never had any problem with them. I bought a Razer Pro|Solutions mouse in '05 and used it until about '08, and then when I moved out my dad started using it on his computer and only stopped last year when it was finally too nasty-looking to keep using. I'm sure it'd work perfectly now.
 
I've also had a great experience with Razer support. Just like Coxis, I have the Naga, and it is by far one of the best quality mouse(es?) I have ever used.
 

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