HP Pavillion Elite Bsod

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Bopop4

Bopop4

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Guelph, Ontario
Hi, I've been having nothing but trouble from the time it was purchased. After 10-20 minutes of running it will blue screen and restart. I have had it in to Future shop 5 times (lol, that will fix it) and it has been sent to HP for new parts. Yet as soon as I use it the blue screen will reappear. Is there anything that I might be able to do to keep it from crashing? I have a small understanding of computers. Thanks in advance.
 
BSOD often indicate a driver problem with whatever on the laptop.

Is there a way to get into Safe Mode of the laptop and see if it still blue screens again?

What information does the blue screen give you? Does it give you a code to google for?

Has it been updated to Service Pack 1?

We are assuming it is Windows 7.
 
Press F8 as it starts up this will bring the advanced boot options up.
Select "Disable Automatic Restart on System Failure"

This will make it so the unit does not restart after a blue screen, this will allow you to see what is causing it or at least see what kind of blue screen it is.

If you want to reinstall windows on it tap F11 during start up, this will start the HP recovery wizard.
 
Thanks for the quick replys! The computer is actually a desktop and it is windows 7. I will try the "disable auto restart" asap.

Ok, it says that it might be driver related and the code in the middle is 0X0000007F (0X0000000000000008 , 0X0000000080050031 , 0X00000000000006F8 , 0XFFFFF80002A46EAC

STOP Error 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP After some research I think that it is the motherboard as I have read that this computer has had issues with defective motherboards. Could another one be installed if this is the problem?
http://www.zdnet.com/blog/hardware/...-to-lawsuit-over-inherently-defective-pc/6174
 
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Good luck in telling HP that your motherboard is faulty just cause of that bluescreen.

That is if it is under HP warranty.
 
I don't want HP to replace the motherboard again, it will fail again. Is it possible to install another motherboard into the computer?
 
Yes but it will require reinstalling windows after that. The chipset will most likely be different when you get a motherboard that works with your CPU.
 
Microsoft
The above STOP error means a trap occurred in kernel mode and the trap is either one the kernel is not allowed to have or is always fatal. The most common causes of a STOP 0x7F are:

Low-level hardware corruption, such as corrupt memory (RAM)
Mismatched memory modules
A malfunctioning motherboard
Click to expand...

If you have two RAM modules try testing them one at a time. Otherwise it's probably your motherboard that it fubar'd.
 
nick09
Yes but it will require reinstalling windows after that. The chipset will most likely be different when you get a motherboard that works with your CPU.
Click to expand...

So as long as I get something compatible with the CPU everything else should bolt on fine? Is it just a matter of taking the computer apart and switching everything over? (Like changing a kart frame and taking the spindles, bearing etc and putting it on the new frame)
 
Mainly, yes. Sometimes, depending on the layout of the motherboards, the SATA and other cables can prove to be a bit of a challenge to connect, but generally motherboards are simply devices for you to slot the compatible CPU, GPU, SATA slots and other PCI gubbins.

Just double check with the RAM first. Sometimes the RAM will be faulty but shows no sign of being faulty to the computer itself.
 
You cant add a new motherboard since it is tattooed.

To check ram press F10 to go into the bios and select diagnostic then use the memory test tool.
 
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Grayfox
You cant add a new motherboard since it is tattooed.
Click to expand...

How? You can take any standard brand model computer and change the parts. I don't get by what you mean by tattooed. I mean it sounded like you said it has ink in the skin of the computer's plastic or metal. Could you explain that?
 
I think he might mean that the motherboard was bolted to the case itself.

Which would be a bit unfair for the consumer when they want to change the motherboard.

Alternatively, he might mean that the motherboard was tattooed with a PIN that is under record with HP and if he changes the motherboard AND still has the faults in which he sends it back to HP without swapping the motherboard back, HP would refuse to fix it under the warrenty.
 
It's fine if I can't get the warranty anymore. For checking RAM I just try 1 stick at a time right? If that doesn't fix it then what criteria am I bound to when buying a new motherboard? And thanks for all of the help! I feel like I am 1 step closer to actually using the computer. :)
 
Submerged
Alternatively, he might mean that the motherboard was tattooed with a PIN
Click to expand...

This.

Basicly you need a HP mainboard due to this tattoo junk.

The tattoo has the key for windows and the key for the free software HP give you, it also makes the HP software work and most important makes the PC start the restore when you press F11.
 
Good but when the computer BSOD itself within 20 minutes there is a major problem with the hardware. He said himself that he had the motherboard replaced from HP before and he does not want to go through the process again. If he is willing to replace the motherboard, he might be willing to buy an entire new Windows 7 OS if HP is not willing to issue a recall. That is up to him to do and we are here to help him if he wants to go through the trouble to have a working computer. He can use software like Paragon Backup & Recovery 2012 Free to backup the new installation of Windows and with another computer he can easily restore the computer to a different hard drive.
 
Again, thanks for all of the help guys. I am definitely going to look at some motherboards, but how do I tell i they will work with the other parts of my computer? I have access to a new OS and I never had any time to put anything on the computer so it is fine to start from the beginning again
 
What specfic model is your HP? Are you able to tell us what form factor the current motherboard is(diminsions)?
 
HPE are Standard ATX size from what I remember, it has been a while since I worked on one.
 
This looks to be a decent motherboard. I choose a Z68 chipset motherboard since I don't know if you use the integrated graphics on the CPU chip or dedicated graphics and I know that the chipset supports features both from P67 and H67. The motherboard has a 2 year warranty.
 
The little tag on the side of the computer says that it is an "HP ELITE HPE-372F I7-860"
And thanks for the motherboard information.
 
Now I know what processor you have I can give you a link to a correct motherboard. I also noticed that your motherboard was a MicroATX so I've adjusted for that too. This would be a good replacement for your computer. It will be able to take your current parts from your computer just fine. You also get a 3 year warranty from Intel.
 

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