Thanks for your reply. It came with 2 discs, data disc and play disc, my son put the play disc disk in his console and it asked him to put the data disc in first and download, he did that but after 40 minutes loading a black x appeared on the loading bar and after a few minutes it said "can't start application"? He only has 3 games downloaded on his console and lots of storage space, so I don't think it's that that's the issue(?)
I hope I've explained this properly, he's fairly new to the console but got it for his love of GT and racing car games.