Logitech Pro Wheel won't update

[The_Antman_]

I am having an issue with the wheel going dead with the loss of all feedback while racing - wheel will oscillate back and forth at a stop . i have to reboot the unit by removing the wheel - turning it back on and then all is fine

I posted here and was informed to update firmware

Its getting worse so I decided it was time
to update-

macbook pro 15" mid 2014
2.8 gig quad core i7 intel

running Mac OS big sur 11.07.10

download ghub - install - start g hub software ghub version 2023.10.493246 for macOS11

it says connect logitech gear

disconnect wheel from PS and connect to Mac usb

Software never sees it

tried all usb ports on macbook
rebooted macbook
rebooted g wheel

have tried everything including deleting and reinstalling ghub

???

anyone have advice? and yes its the mac version if ghub

Ant

 

[Oshawa-Joe]

@LOGI_Rich

Any idea how to help Ant?

 

[The_Antman_]

wonder if anyone knows what cable to connect from g pro hub to usb?

do i use the cable that goes from g pro hub little itty bitty connector to the mac usb or do I use a usb to usb port from pg pro hub to mac?

I am using the cable out of g pro hub that is that little din connector - and it connects to ps usb - assume this is the correct cabling

Logitec has done a pathetic job of documenting this process IMO I am unable to find a video or any info - they all just say connect ur hub to computer....

maybe its my old age

 

[The_Antman_]

well I have tries this on 2 Macs imac and macbook pro - then borrowed neighbors windows laptop

they all do the same thing -

get to ghub - says connect your logitech gear - i do - and nothinf ever happens

2 MAC OS and one windows 11


looks like I have a paper weight for todays snail league- was hoping to get this issue resolved before Tonight sun night race

Not looking promising

 

[Wannablackbee]

If I remember correctly, you have to put your wheelbase on PC mode compatibility for the computer to recognize it as a Logitech device through the regular USB cable that came with the wheelbase. Compatibility mode is in the menu of the wheelbase so just switch it to PC mode. Then you update your wheelbase with G Hub. When G Hub says your product is updated, you can close G Hub and shutdown the wheelbase. Then plug it back to your PS5. Restart it and don't forget to put it back to PS5 mode before firing the ps5.

 

[The_Antman_]

@Wannablackbee thank u and @Oshawa-Joe

That was the exact issue - I forgot about that and was online with joe - trying to figure it out -

it seems to be working flawlessly now - raced Sun night snail and the G pro was perefext all night. Even took a Gold

appreciate the help

Ant

 

[Wannablackbee]

Glad to help. If Logitech has openings, I am willing to be @LOGI_Rich s sidekick on this side of the pond.

 

[The_Antman_]

The wheel performed flawless in all 6 races Sun night - appears the firmware update has fixed the ussues

Ant