Logitech Services, How is it?

[mikekhel30]

Any of you have tried returning or getting an exchange for your wheel from Logitech? I have a G27 and I just wondered how long does it take to arrive if I need like a part replacement, wheel or shifter for example. Do I have to send them back the item right away or do I send the item after the new one arrived? Better yet, do I get to keep both?

All from the 2 year warranty.

Thanks

 

[A1-242]

Mine took about 4 days, once they had them back in stock. They never asked me to send the broken one back, although i have read somewhere in this forum that people have had to send theirs back.

Good luck.

 

[papaspurs]

Logitech are the greatest company on earth when it comes to customer services.

I cannot state how good their policy is. It is so good you could abuse it, but if you did, you would be a horrible human being and that kind of thing would stop them from being so great with genuine support issues.

Do not concern yourself about support from them.

 

[mikekhel30]

Mine took about 4 days, once they had them back in stock. They never asked me to send the broken one back, although i have read somewhere in this forum that people have had to send theirs back.

Good luck.

Four days is pretty awesome, but I guess the time waiting for them to be in stock will take so much time.

Logitech are the greatest company on earth when it comes to customer services.

I cannot state how good their policy is. It is so good you could abuse it, but if you did, you would be a horrible human being and that kind of thing would stop them from being so great with genuine support issues.

Do not concern yourself about support from them.

.