Eric.
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- GTP_Eric
- Ebiggs
Last weeked we had a pretty bad storm with lots of lightning. Sunday afternoon I got on the computer and noticed I had been signed out of all my IM services. Then I saw that my DSL modem was off. I switched it off then back on. Nothing. Checked the outlet and it was plugged in. So it was fried. All of the lights that were supposed to be lit on the router were on, so I thought nothing of it. Luckily I had a gateway so I disconnected the router and modem and hooked it up. I had internet again on my PC, but it wouldn't do anything for the 360. After spending hours changing network settings on both the gateway and X360, I called my friend over to help. After again spending several hours trying to get it to work, we decided it was the 360. Everything works fine on it though besides the ethernet port. It will even connect with the wireless adapter (yes, I ran to Wal Mart and spent $100 just to test it...and return it the next day 
).
So yesterday my mom called Microsoft (I can't stand talking to people on help lines considering you can't understand 99% of them...) and they kept running her in circles and putting her on hold for two hours. Absolutely no progress. They kept returning to the phone and asking what the problem was. She would tell them the network card got hit by lightning, then she was told to hold again. They would come back, and the same would happen. They would not even give us the address to return the thing. Finally she gave the phone to me, I told somebody else (who actually sounded like English may have been their first language or they had learned it because they wanted to learn it, not because they were taught whenever Microsoft hired them...) and I told her that my router, modem, and allegedly my 360's ethernet port had been hit by lightning and they do not work. I also said that it did not work on a LAN (didn't actually test, but saying that would avoid a bunch of troubleshooting with router settings and such). Within fifteen minutes I was talking to a hardware tech who told me that I would receive a box within four days with prepaid shipping both ways. I provide my own packaging materials besides the box they provide and I only have to put the console in (they actually told me to take off the HDD). Once they receive it they will have it repaired within two days and up to four days later I will have it back.
I'm not sure whether I should be complaining about their customer service or saying it was pretty good. After all, my mom was on there for two hours with no progress besides them having out address and such.
I about forgot the best part. I bought my 360 in March and did not get the extended warranty. He told me that according to their records I am still under warranty and that this will cost me nothing. However, the manual says that they don't even cover power surge damage under warranty.
Lucky?
).So yesterday my mom called Microsoft (I can't stand talking to people on help lines considering you can't understand 99% of them...) and they kept running her in circles and putting her on hold for two hours. Absolutely no progress. They kept returning to the phone and asking what the problem was. She would tell them the network card got hit by lightning, then she was told to hold again. They would come back, and the same would happen. They would not even give us the address to return the thing. Finally she gave the phone to me, I told somebody else (who actually sounded like English may have been their first language or they had learned it because they wanted to learn it, not because they were taught whenever Microsoft hired them...) and I told her that my router, modem, and allegedly my 360's ethernet port had been hit by lightning and they do not work. I also said that it did not work on a LAN (didn't actually test, but saying that would avoid a bunch of troubleshooting with router settings and such). Within fifteen minutes I was talking to a hardware tech who told me that I would receive a box within four days with prepaid shipping both ways. I provide my own packaging materials besides the box they provide and I only have to put the console in (they actually told me to take off the HDD). Once they receive it they will have it repaired within two days and up to four days later I will have it back.
I'm not sure whether I should be complaining about their customer service or saying it was pretty good. After all, my mom was on there for two hours with no progress besides them having out address and such.
I about forgot the best part. I bought my 360 in March and did not get the extended warranty. He told me that according to their records I am still under warranty and that this will cost me nothing. However, the manual says that they don't even cover power surge damage under warranty.
Lucky?
