- 6,090
- Simcoeace
For the last few months I have had a problem with my G25 H-shifter "miss-shifting". It started with the shifter "jumping-out" of 5th gear into 3rd gear occasionally. Then it started momentarily shifting into 1st when shifting down from 3rd into 2nd. For the last couple of months I was forced to hold the shifter in 5th to keep it in gear.
In the last couple of days the problem has progressed to the point where the shifter is also jumping out of 6th on a regular basis & some of the other gears are not engaging properly either, which is now making driving competitively pretty much impossible.
I contacted Logitech by E mail 2 months ago to explain the problem. They responded immediately. After a few E mails back & forth they suggested that the shifter might need to be replaced:
"it does seem like a mechanical issue. Please note that the G25 racing wheel only comes with a limited one (1) year warranty period. If your wheel is within the warranty period, I will proceed with the replacement."
I replied saying that it was more than a year since I purchased the wheel (it was then about one year & 3 months). I then received this reply:
"the cable in G25 didn't get crimpled properly. This causes the wheel to get confused and sometimes puts you in the wrong gear. Shifter lost little bit of direction. This is a mechanical issue. Unfortunately, we do not sell replacement shifter
I truly apologize for the inconvenience caused.
Thank you for choosing Logitech. Have a great day ahead."
IE. THE PRODUCT IS FAULTY, BUT AS IT IS OUT OF WARRANTY WE WON'T REPLACE IT & WE WON'T SELL YOU A REPLACEMENT! Have a nice day.
In the last couple of days the problem has progressed to the point where the shifter is also jumping out of 6th on a regular basis & some of the other gears are not engaging properly either, which is now making driving competitively pretty much impossible.
I contacted Logitech by E mail 2 months ago to explain the problem. They responded immediately. After a few E mails back & forth they suggested that the shifter might need to be replaced:
"it does seem like a mechanical issue. Please note that the G25 racing wheel only comes with a limited one (1) year warranty period. If your wheel is within the warranty period, I will proceed with the replacement."
I replied saying that it was more than a year since I purchased the wheel (it was then about one year & 3 months). I then received this reply:
"the cable in G25 didn't get crimpled properly. This causes the wheel to get confused and sometimes puts you in the wrong gear. Shifter lost little bit of direction. This is a mechanical issue. Unfortunately, we do not sell replacement shifter
I truly apologize for the inconvenience caused.
Thank you for choosing Logitech. Have a great day ahead."
IE. THE PRODUCT IS FAULTY, BUT AS IT IS OUT OF WARRANTY WE WON'T REPLACE IT & WE WON'T SELL YOU A REPLACEMENT! Have a nice day.