Return Video Games That Are Not As Advertised!

[VBR]

I noticed that one reviewer of a certain well known video game wrote in his Amazon review; "Its a relief that amazon customer services and returns policy is fantastic as I sent it back the next morning." I think many people are under the false impression that they cannot ever return software, even if it's not as advertised, or riddled with bugs. As more & more develpoers are releasing more & more unfinished products, I think that more & more of us gamers who are mislead into pre-ordering & buying should vote with our wallets & seek full refunds.

 

[H20HYBRID_GT]

I mean this is great and more people should do that - if they're unsatisfied with the product.

However, I'm not sure it's that easy, although it maybe is lol. What I find weird is that Amazon doesn't give an option to return "without any reason" (which is actually required by law here)
And if you choose anything else but "not as described / advertised" you actually have to pay for return shipment (which is also against the law here iirc).

Not sure what my point is but I honestly don't think you or anyone should be buying games at Amazon, it's a terrible service for games. That they're starting to sell certain game related products only to Prime members also strikes me the wrong way.

 

[mattikake]

That would be something covered by the EU Distance Selling Regulations. If you buy a product online you can return it, in it's original packaging, for any reason you choose in 14 days. This would by why Amazon offered no contest.

 

[TenEightyOne]

That would be something covered by the EU Distance Selling Regulations.

Nope, it's covered by the Consumer Contract Regulations which supersede the relative EU directive. Any CD or DVD on which manufacturer-sealed wrapping has been broken is not covered - it's up to the retailer. Amazon seem quite good at refunding physical purchases, I understand that Steam will refund virtual purchases if you've played for fewer than 2 hours.

 

[mattikake]

Sorry that's what I meant. DSR was replaced in 2015 by CCR. I haven't been in sales for a while so I was a bit behind the times there.

 

[VBR]

Nope, it's covered by the Consumer Contract Regulations which supersede the relative EU directive. Any CD or DVD on which manufacturer-sealed wrapping has been broken is not covered...

I knew about this, so was surprised that Amazon refunded the guy mentioned in the OP. It's wrong imho, & if a game is buggy refunds should be available by law.

 

[mattikake]

Indeed, hence this petition: https://petition.parliament.uk/petitions/203993

 

[lancia delta hf]

What are our rights if bought on PSN?

 

[mattikake]

Not a lot. The PSN refund policy seems to say that the moment you start the game you are not eligible for a refund unless it is faulty.

"If you change your mind about a purchase made from the PlayStation®Store, you can request a refund to your PSN wallet within 14 days from the date of transaction, provided that you have not started downloading or streaming your purchase."

I take that to mean if you start downloading it, you're committed to unconditional ownership if you can't prove it's faulty, if "faulty" is subjective.