- 4
- Central FL
I recently purchased the RSEAT S1, specifically this: https://rseatamerica.com/index.php?route=product/product&path=68&product_id=195
And when I say "recently," I mean it arrived on Friday!
I purchased the bare frame because I already had a seat from a prior rig (an Open Wheeler) and this would save me about $150. The seat I have has bottom fixing, and the page linked above states that such seats are supported. When I assembled the unit and got to the seat mounts, I discovered that they absolutely did not support bottom fixing. If you look at the product page and you examine the various images of the unit, you can easily tell that the seat mounts are two separate parts, the top one bolting onto the bottom one. In order to achieve bottom fixing, you remove the top piece and attach your chair directly to the bottom one. This is also obvious in the illustration you see when you click the Supported Seats link.
Now compare those images to the ones on this page: https://rseatamerica.com/index.php?route=product/product&path=68&product_id=184
You can see that the chair mounts are each a single piece of metal, and--this is much harder if not impossible to see in those images--there is nowhere to attach a bottom-fixed chair, and that's the part I received. It's as though RSEAT took the chair out of one of these packages and sent me the rest of the unit.
I created a support ticket through RSEAT's help desk software on Saturday evening. (#157769, for any RSEAT employees who will hopefully see this.) It is now Wednesday evening, and my ticket hasn't even been assigned to someone yet. A few days may not seem like much, but their site announces "24/7 SUPPORT" (which you can see this on both product pages I linked to, as well as to this announcement right in this forum: https://www.gtplanet.net/forum/threads/rseat-s1-gt-rally-cockpit.379232/), so I find four days to be a bit excessive under such a claim, and I decided to make the matter public. I'm trying to get this handled as quickly as possible, because I read a horror story here (https://www.gtplanet.net/forum/threads/scathing-review-of-rseat-products-and-service.320864/) and I want to be sure nothing like this happens to me. (Granted, that was four years ago, but still...)
I hope that someone from RSEAT will take notice of this. All I want is for them to send me the right parts. The rest of the unit is in perfect condition and I can't wait to try it out, but I am missing what is literally the most crucial piece: a place to put my chair. And I apologize to gtplanet if posts like this are seen as some sort of "hijacking" of the forums, but I've seen others like it, so I figured they're acceptable.
And when I say "recently," I mean it arrived on Friday!
I purchased the bare frame because I already had a seat from a prior rig (an Open Wheeler) and this would save me about $150. The seat I have has bottom fixing, and the page linked above states that such seats are supported. When I assembled the unit and got to the seat mounts, I discovered that they absolutely did not support bottom fixing. If you look at the product page and you examine the various images of the unit, you can easily tell that the seat mounts are two separate parts, the top one bolting onto the bottom one. In order to achieve bottom fixing, you remove the top piece and attach your chair directly to the bottom one. This is also obvious in the illustration you see when you click the Supported Seats link.
Now compare those images to the ones on this page: https://rseatamerica.com/index.php?route=product/product&path=68&product_id=184
You can see that the chair mounts are each a single piece of metal, and--this is much harder if not impossible to see in those images--there is nowhere to attach a bottom-fixed chair, and that's the part I received. It's as though RSEAT took the chair out of one of these packages and sent me the rest of the unit.
I created a support ticket through RSEAT's help desk software on Saturday evening. (#157769, for any RSEAT employees who will hopefully see this.) It is now Wednesday evening, and my ticket hasn't even been assigned to someone yet. A few days may not seem like much, but their site announces "24/7 SUPPORT" (which you can see this on both product pages I linked to, as well as to this announcement right in this forum: https://www.gtplanet.net/forum/threads/rseat-s1-gt-rally-cockpit.379232/), so I find four days to be a bit excessive under such a claim, and I decided to make the matter public. I'm trying to get this handled as quickly as possible, because I read a horror story here (https://www.gtplanet.net/forum/threads/scathing-review-of-rseat-products-and-service.320864/) and I want to be sure nothing like this happens to me. (Granted, that was four years ago, but still...)
I hope that someone from RSEAT will take notice of this. All I want is for them to send me the right parts. The rest of the unit is in perfect condition and I can't wait to try it out, but I am missing what is literally the most crucial piece: a place to put my chair. And I apologize to gtplanet if posts like this are seen as some sort of "hijacking" of the forums, but I've seen others like it, so I figured they're acceptable.
