Hey all,
Thought you'd like to know about a call I just made to SCEA.
Let's start at the beginning. After waiting a few weeks after the end of the US's Round 1 of GT Academy, I called Sony's support number. The answer I got was effectively 'wait until 8 weeks after the end of Round 1'.
That day came I believe last Friday, and so I called again today. I spoke with one representative who hardly understood what I was talking about, but when she did she basically told me that she has no more information. I asked to speak with the supervisor.
The supervisor understood my story (very nice guy, by the way) and put me on hold. He was actually calling someone else higher up in the hierarchy to patch me through to, because he didn't have any information either. He told me this, took down my PSN information, and once he got off of hold, he patched me through.
This guy told me mostly the same thing. I was told that the codes had already been sent out by PD, and I must not have gotten mine because my e-mail was truncated, something got lost in the system, you know, stuff like that. He couldn't give me a replacement DLC code because SCEA didn't get any in the first place from PD. I asked for PD's support number (knowing there isn't one, since I have clicked the 'Contact' link on gran-turismo.com). He told me that while there isn't another number I could call, I could post on PD's blog or forum. There was no one else I could talk to, so he wished me luck with this issue and the call ended.
Along the way, I did mention all of you guys; that is, I told them that tons of members of GTPlanet hadn't received them either. The second guy did seem concerned about that, but no one else really took notice.
So I come to you for two reasons. First of all, of those of you who didn't receive your DLC, how long are your email addresses? Mine is extremely long (over 40 characters), so that explanation makes sense for me. Do you have a Master Account or a Sub Account? Also, I was under 18 when I registered for GT Academy; does this match anyone else who didn't get DLC?
Secondly, what should we do about this? Petition? If anyone else wants to bother SCEA with this, mention me. My name's Joe. They also have my PSN: h2g2guy and my email address: 42istheanswer.whatsthequestion@gmail.com. We can all contribute to a thread in PD's forums, too, if anyone can find them XD
Basically, if you have ANY idea of anything having to do with why we didn't get DLC, please post. I'm subscribed for instant notification to this thread, so I should respond quickly.
Hope to hear from you soon!
Thought you'd like to know about a call I just made to SCEA.
Let's start at the beginning. After waiting a few weeks after the end of the US's Round 1 of GT Academy, I called Sony's support number. The answer I got was effectively 'wait until 8 weeks after the end of Round 1'.
That day came I believe last Friday, and so I called again today. I spoke with one representative who hardly understood what I was talking about, but when she did she basically told me that she has no more information. I asked to speak with the supervisor.
The supervisor understood my story (very nice guy, by the way) and put me on hold. He was actually calling someone else higher up in the hierarchy to patch me through to, because he didn't have any information either. He told me this, took down my PSN information, and once he got off of hold, he patched me through.
This guy told me mostly the same thing. I was told that the codes had already been sent out by PD, and I must not have gotten mine because my e-mail was truncated, something got lost in the system, you know, stuff like that. He couldn't give me a replacement DLC code because SCEA didn't get any in the first place from PD. I asked for PD's support number (knowing there isn't one, since I have clicked the 'Contact' link on gran-turismo.com). He told me that while there isn't another number I could call, I could post on PD's blog or forum. There was no one else I could talk to, so he wished me luck with this issue and the call ended.
Along the way, I did mention all of you guys; that is, I told them that tons of members of GTPlanet hadn't received them either. The second guy did seem concerned about that, but no one else really took notice.
So I come to you for two reasons. First of all, of those of you who didn't receive your DLC, how long are your email addresses? Mine is extremely long (over 40 characters), so that explanation makes sense for me. Do you have a Master Account or a Sub Account? Also, I was under 18 when I registered for GT Academy; does this match anyone else who didn't get DLC?
Secondly, what should we do about this? Petition? If anyone else wants to bother SCEA with this, mention me. My name's Joe. They also have my PSN: h2g2guy and my email address: 42istheanswer.whatsthequestion@gmail.com. We can all contribute to a thread in PD's forums, too, if anyone can find them XD
Basically, if you have ANY idea of anything having to do with why we didn't get DLC, please post. I'm subscribed for instant notification to this thread, so I should respond quickly.
Hope to hear from you soon!