ClubSport Pedals problem [read OP for info]

  • Thread starter Thread starter Energizerrr
  • 160 comments
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On topic - the clutch problem has reappeared, I tightened it even more and almost broke my allen key in the process, we'll see how this goes (it's working atm).
 
Energizerrr
Sony is 1 example of bad CS,
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I had excellent CS with Sony, bought one of there TV's and long after the warranty expired they stepped up and made it right in a timely fashion. In my 51 years I have seen good and bad CS and Sony did a great job.

Just look how big Sony is compared to Fanatec. Most small company's like Fanatec have excellent CS or at least they better have.


Energizerrr
Why do you all credit Darin for Fanatec's CS improvement?
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I don't think everyone thinks Darin got all the credit, he was hired to help Fanatec's CS and there not so good reputation for CS.

Now lets hope your pedals get fixed in a timely fashion.
 
left888
I had excellent CS with Sony, bought one of there TV's and long after the warranty expired they stepped up and made it right in a timely fashion. In my 51 years I have seen good and bad CS and Sony did a great job.

Just look how big Sony is compared to Fanatec. Most small company's like Fanatec have excellent CS or at least they better have.




I don't think everyone thinks Darin got all the credit, he was hired to help Fanatec's CS and there not so good reputation for CS.

Now lets hope your pedals get fixed in a timely fashion.
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Maybe the Sony TV division for CS is simply unrelated to the Playstation division CS. Like you say it is a big company, and I am sure they have specialized divisions for a lot of product groups. Of course each division has their own manager and their own rules and regulations... etc. So let's just say that Sony Playstation CS is bad. Plus there are thousands of complaints online and whole TV shows that gave attention to it, so it's not just me.

The fact that Fanatec is a small company doesn't mean they have the means right away to serve every customer in the right manner right away. For a small company there are always lots of bumps in the road before you get a solid foundation. Issues can creep up from everywhere, not just CS but also quality control or simply R&D flaws that pop up over time. Also in the end of the day we are all human and make mistakes, so those are obviously bound to happen anyway.

Anyhow, let's hope the newly designed products are even better and have less flaws then the Porsche line + CSR. Maybe the CS gets more air to breath in between calls and it'll improve... hopefully.
 
LogiForce
With any laser now these days it is bound to fail sooner or later. And it doesn't matter I'd it's a cd, DVD, hd-DVD, blu-ray player or burner.
I still have an 80's CD player that works flawlessly here. It's a Philips CD-360 if I am correct. It's still from a time where quality mattered more then it does today to companies.
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Well technically the blu-ray laser (violet) is more energetic so it will fail sooner.
 
LogiForce
Anyhow, let's hope the newly designed products are even better and have less flaws then the Porsche line + CSR. Maybe the CS gets more air to breath in between calls and it'll improve... hopefully.
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Lets hope



LogiForce
Maybe the Sony TV division for CS is simply unrelated to the Playstation division CS. Like you say it is a big company, and I am sure they have specialized divisions for a lot of product groups. Of course each division has their own manager and their own rules and regulations... etc. So let's just say that Sony Playstation CS is bad.
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This is economics 101 and the bigger the company the bigger the headache trying to deal with CS as a general rule. I was pleasant to the TV rep I spoke to and a nice compliment on my part to her got the ball rolling to a very satisfactory outcome for me.


LogiForce
The fact that Fanatec is a small company doesn't mean they have the means right away to serve every customer in the right manner right away. For a small company there are always lots of bumps in the road before you get a solid foundation. Issues can creep up from everywhere, not just CS but also quality control or simply R&D flaws that pop up over time. Also in the end of the day we are all human and make mistakes, so those are obviously bound to happen anyway.
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I agree, but a smaller company usually mean more personalized service. A friend of mine owns a PC shop which employs 5 or 6 people. He builds me PC's for me cheaper then I could on my own.

The service people get there is second to none. If I bought a PC at a large box store I would not get the same personalized service. As you said having a smaller company is no guarantee to good CS, but I will take my chances with a smaller company over a large one.
 
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ibuycheap
Well technically the blu-ray laser (violet) is more energetic so it will fail sooner.
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True, but still it depends how good the lens is for when it does crap out. I wish quality control was higher with optical drives. Or that a company would mention the type of lenses they use. Maybe Carl Zeiss should go make lenses for optical drives in the higher price range. Things might actually improve then.
 
Energizerrr
On topic - the clutch problem has reappeared, I tightened it even more and almost broke my allen key in the process, we'll see how this goes (it's working atm).
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How are you making out with this bud? Hope all is well. As I stated, I broke mine when I tried tightening it....... They replaced the sensors actually in the end. He said that was the root cause with the pcb. Also got a new load cell, feels great.....Best of luck, let us know.
 
AGP5000
How are you making out with this bud? Hope all is well. As I stated, I broke mine when I tried tightening it....... They replaced the sensors actually in the end. He said that was the root cause with the pcb. Also got a new load cell, feels great.....Best of luck, let us know.
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It's working now. 👍
 
AGP5000
They replaced the sensors actually in the end. He said that was the root cause with the pcb. Also got a new load cell, feels great.....Best of luck, let us know.
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Just out of curiosity how much does it cost to ship the CSP? and was it to California or Germany?
 
left888
Just out of curiosity how much does it cost to ship the CSP? and was it to California or Germany?
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The repair/service center is in Arizona actually. I used a business fed-ex account. With $300 insurance on it, it was only $15. It was turned around in less than 1 day. The person repairing the issue has all of your contact info with/from support. So it is usually a very immediate fix/turnaround. I shipped my pedals out Nov. 18th, got them back Dec. 2nd. Pretty impressive if you take the Holiday into consideration.

When they got there on the 23rd, they were repaired and sent back out THAT night.

Quick Edit: Fanatec will reimburse your shipping charge as well. So, technically, $0. They do request you use the cheapest form of shipping (of course), which will either be UPS or Fed-Ex.
 
My 1.5 month old CSR E Pedals' Gas Pedal pot sensor went out 2 days ago. I submitted a ticket to their support team, no reply yet. Upon further testing, it's not the circuit board or any other components as I swapped them out and the clutch pedal worked fine for 2 hours straight. The gas pedal stops giving my full throttle ever 10 minutes :(

I'll keep you guys posted on when I get word from Fanatec. Anyone else have this problem with their pedals?

Jerome
 
Jump_Ace
My 1.5 month old CSR E Pedals' Gas Pedal pot sensor went out 2 days ago. I submitted a ticket to their support team, no reply yet. Upon further testing, it's not the circuit board or any other components as I swapped them out and the clutch pedal worked fine for 2 hours straight. The gas pedal stops giving my full throttle ever 10 minutes :(

I'll keep you guys posted on when I get word from Fanatec. Anyone else have this problem with their pedals?

Jerome
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Sounds like a dirty or faulty pod alright, unless it's loose maybe? I hope you'll get it resolved soon.
 
Energizerrr
The problem has returned, now my clutch isn't working at all.

Info in the OP.
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To me, it seems like the contact-less sensor is finally failing now. I could be wrong though. But that is what it was for me....
 
Calm down mate. Just map a button on your wheel for now as clutch. It will be repaired. I was in the same state as you only a month ago.

Put the keys down.....
 
Fanatec responded about 20 minutes ago.
Asked me to make a video again but using PC software (not GT5).

Having in mind that I don't have a PC - look's like I'll be going to a friend's house.
 
Energizerrr
But mate...I'm from a 3rd world country - shipping alone would cost me 100euros, and not to mention customs.
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I never knew Servia was considered 3rd world already. :sick:
I wonder if that was because of the fall of Joegoslavia and the war after. I guess you learn something new every day.
 
Energizerrr
Fanatec responded about 20 minutes ago.
Asked me to make a video again but using PC software (not GT5).

Having in mind that I don't have a PC - look's like I'll be going to a friend's house.
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Same here....Did so in less than 40mins of the 1st answer, now already waiting 3 days for the next reply :ouch:
I wish Fanatec support was more like Logitech 👍
 
Energizerrr
Not really 3rd world but not UK/Ger/Holl either.
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True. I reckon the worst part for any package is Slovenia. Those guys were very eager last time I crossed the border there. lol
 
Energizerrr
On topic - the clutch problem has reappeared, I tightened it even more and almost broke my allen key in the process, we'll see how this goes (it's working atm).
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let me see if i can be of any help.

there are three common issues with the clubsport pedals.
the first would be the loosening of the setscrews that are used to lock the pedal pivot pins in the proper position.
if these screws are loose the symptons would be an erratic function in the games telemetry - example ( you press the throttle fully but the telemetry shows that you are not full throttle.
if they are loose make sure before tightening them that the chamfer spot ( a small drill mark ) is inline with the setscrew threaded hole - if not the screws will keep on becoming loose.

next sympton would be pedals that work intermittently.
sometimes they work well - sometimes they do not.
the problem is often at the area where the sensor wires are soldered to the sensor ( as the pedals move the wires near the sensor become broken )
look closely at that point for any cracked wire insulation and wiggle the wires while pressing the pedal with your hand.

the next area would be the sensor wiring socket connections on the pedals circuitboard ( they are often loose in the socket ) wiggling them would confirm this.

hope this helps.
 
Nah Nova, it's not loose screws, I tightened them all and almost broke my allen key and it's still not working. ALso I checked every connector and tightened it and still the same result.


New video:

 
Unlucky mate. Mine had exactly the same problem as you.

They will send out new sensors. You will receive a throttle one too. Nice touch that because I ended up needing to use that one as well.

Unfortunately my throttle has started acting up again. 80% when fully pressed.

Going to have to submit a ticket. Don't really want to contact them the day before Christmas eve lol.
Party time at Fanatec HQ, Thomas in a silly hat, Claudia photocopying her bum etc.

Joke Btw^

Will get on the case in the new year.
I've heard Santa's bringing Mario Kart 7 to my house so all is good.
 
Spagetti69
Unlucky mate. Mine had exactly the same problem as you.

They will send out new sensors. You will receive a throttle one too. Nice touch that because I ended up needing to use that one as well.

Unfortunately my throttle has started acting up again. 80% when fully pressed.

Going to have to submit a ticket. Don't really want to contact them the day before Christmas eve lol.
Party time at Fanatec HQ, Thomas in a silly hat, Claudia photocopying her bum etc.

Joke Btw^

Will get on the case in the new year.
I've heard Santa's bringing Mario Kart 7 to my house so all is good.
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Hahahahahaha!!

Now that made me laugh properly, cheers.
 

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