Can't get on individual website from laptop when within house

  • Thread starter Jondot
  • 6 comments
  • 705 views
Jondot

Jondot

6,584
United Kingdom
Kent, UK
GTP_Jondot
Having a bit of a weird issue here...

From within my flat, my laptop can't connect to anything on my site - can't get there from a web browser, Mail can't get anything from the 2 IMAP accounts, and my FTP client is refusing too. All of them giving me timeout errors.

My phone (via the same wifi) can't connect to the site from its browser either, but it can grab and send mail just fine using the same accounts.

All issues go away if I use wifi elsewhere (say at uni) or let my phone use 3G instead. I've restarted everything - router, laptop, phone. Still making no difference.

According to the router's diagnostic page, it can perform the DNS lookup for any domain nice and quickly, but pinging the IP address consistently gives me...

HTML: 
PING 87.117.245.2 (87.117.245.2): 56 data bytes

--- 87.117.245.2 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss


And here's what the traceroute in Network Utility gives me...

HTML: 
Traceroute has started…

traceroute to 87.117.245.2 (87.117.245.2), 64 hops max, 52 byte packets
 1  192.168.0.1 (192.168.0.1)  3.107 ms  1.056 ms  0.822 ms
 2  * * *
 3  10.1.3.245 (10.1.3.245)  17.727 ms  15.269 ms  14.944 ms
 4  10.1.2.169 (10.1.2.169)  21.531 ms  21.134 ms  21.345 ms
 5  te3-4.core1.hex.as20860.net (195.66.226.207)  96.051 ms  37.054 ms  50.343 ms
 6  62-233-127-182.as20860.net (62.233.127.182)  23.306 ms  22.362 ms  23.048 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *

...and so on. Ping times out too.



Have no idea what's going on here. The site is definitely up - I can get on it from Anonymouse.org and, as I say, if I use any other internet connection. Any thoughts?
 
Grayfox
Firewall blocking it.
Antivirus thinks it is a threat.
Click to expand...

That was my first thought, but my iPhone has neither of those things and yet still times out in-browser. Similarly, the router can't ping the server at all regardless of the firewall rules.

Also might have solved the phone email mystery - just trying it in airplane mode with the wifi on and it's started timing out too. I suspect it was (for some reason) using the 3G to grab emails when it couldn't get them over wifi.

Looking like a broadband issue then. Hmph.
 
I've heard of very specific cases where ISPs tend to block packets coming from certain domains/IP addresses (possibly blacklisted). Not sure how to sort it out other than rining O2 up. But how helpful they would be I don't know...

It could be something else, but it likely sounds like a broadband issue.
 
The server's firewall has blocked your home IP address, most likely because you've recently entered the wrong password to one of the services too many times, and it's trying to prevent a possible brute-force attack.

If you have access to the firewall's configuration or block list, find your IP address and remove it, or contact your hosting company and they should be able to take care of it for you.
 
Jordan
The server's firewall has blocked your home IP address, most likely because you've recently entered the wrong password to one of the services too many times, and it's trying to prevent a possible brute-force attack.

If you have access to the firewall's configuration or block list, find your IP address and remove it, or contact your hosting company and they should be able to take care of it for you.
Click to expand...

Spot on 👍

Exactly what my hosting provider said - despite only entering an incorrect password for CPanel a couple of times (apparently the one saved in my browser wasn't correct...), it blacklisted my IP and wouldn't let me on. Amusingly I didn't even think of that at the time and just assumed the broadband was playing up...

Anyway, all sorted now :)
 

Latest Posts

Back