- 9,765
- OrlandoFL GMT-5
- GTP__Jav
Hello all! Thank's for looking here! So I'm having some problems with my 2 week old Carrera wheel and wrote to Fanatec and here's their reply:
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Ok, so now I proceed to send what they ask for and guess what! Still get the same reply!
If any of you guys have dealt with them before and can show me what is it that they want for a correct email I would greatly appreciated! I'm apparently to stupid to write a proper email to this people...
Any help is greatly appreciated!
Javier.
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*Thank you for your support inquiry. Perhaps you heard about this e-mail address from *another source and you are not aware of the requirements we have in order to speed up the service process and give you a higher priority so we would like to mention it again:
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Please..
include a copy of your invoice (pdf) or order confirmation (e-mail) so that we have all order data
write down the product name(s) and serial number(s) (can be found on the bottom of the product)
do not send to multiple e-mail addresses. The request will only be processed if e-support@fanatec.com is the only recipient
make sure you always include the full email history with every e-mail you send to support
make a small video of your problem. Please send it directly by Email or upload the video to www.mediafire.com. Please try to keep it small! If we can verify the issue this will allow us to send you a replacement unit without waiting for a return of the product. Please do not use youtube or a similar service we will need to download the file easily!
make sure you have a problem which is not described in the FAQ
read the manual. Sounds trivial but 20% of requests could be avoided if the user reads the manual.
list the following info
Tested operating systems or game consoles on which the problem occurs
Tested games which show the problem
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Only if you follow all of these rules, your request will be handled fast and smooth. Thank you.
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In case your e-mail does not fulfill these requirements, please send us another email.
Ok, so now I proceed to send what they ask for and guess what! Still get the same reply!
If any of you guys have dealt with them before and can show me what is it that they want for a correct email I would greatly appreciated! I'm apparently to stupid to write a proper email to this people...
Any help is greatly appreciated!
Javier.