How to EFFECTIVELY Contact Fanatec Support for Timely Responses
- Thread starter AGP5000
- 40 comments
- 16,448 views
- 1,166
- The Netherlands
- HoiHman
- HoiHman
Yes technically you CAN use youtube, but fanatec prefers Mediafire for the plain and simple reason that they don't like video's of defective fanatec products showing up on youtube. (which i can understand)
If you realy have a problem with email contact, try calling them
Most the time things will get solved much faster and smoother.
If you realy have a problem with email contact, try calling them
Most the time things will get solved much faster and smoother.
- 638
lol glad i cancelled my GT2 pre-order over a year ago. seems to me that the customer service is still not up to scratch and hasn't really improved over time. it's groundhog day. although i do think they progressed with their new policy of not taking orders they can't fulfill 
it's not about now now now. it's about paying for a product and expecting decent customer service. the competition does, which is why i chose another brand. all i do is pick up the phone and the issue gets resolved without the grief or wait.
when i choose any electrical product (hardware failures are a reality), customer service is always one of the main deciding factors. this ruled out Fanatec. although they make a good product, their service is not good enough for me. they are clearly understaffed and it takes ages. you can make all the excuses you want, personally i couldn't be bothered as to the why etc... i just look for results
on a personal note, I think Thomas is a nice guy and makes interesting products, and tries his hardest. but it doesn't trump the fact that customer service leaves a lot to be desired.
AGP5000 - you sound like one of Bill O'Reilly's "culture warriors" with your drivel about 95% of people being too lazy etc... just makes you sound arrogant and silly
PS i agree with Hoihman, as to why Fanatec don't want you to upload your videos on youtube - simply damage control and certainly not about better customer service.
it's not about now now now. it's about paying for a product and expecting decent customer service. the competition does, which is why i chose another brand. all i do is pick up the phone and the issue gets resolved without the grief or wait.
when i choose any electrical product (hardware failures are a reality), customer service is always one of the main deciding factors. this ruled out Fanatec. although they make a good product, their service is not good enough for me. they are clearly understaffed and it takes ages. you can make all the excuses you want, personally i couldn't be bothered as to the why etc... i just look for results
on a personal note, I think Thomas is a nice guy and makes interesting products, and tries his hardest. but it doesn't trump the fact that customer service leaves a lot to be desired.
AGP5000 - you sound like one of Bill O'Reilly's "culture warriors" with your drivel about 95% of people being too lazy etc... just makes you sound arrogant and silly
PS i agree with Hoihman, as to why Fanatec don't want you to upload your videos on youtube - simply damage control
and certainly not about better customer service.
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- 1,326
- SC
Edit
Mr Latte
Premium
- 5,075
- N Ireland
I think Lunarwolf people will continue to buy the products for what the products offer.
Fanatec have been making a lot of progress even though by all means they still have problems, delays and are overwhelmed at times with a backlog.
Many do not have issues with the products but your right they need to and likely will improve. The question is when and maybe we will see with the CSW if they continue to have better QC and testing prior to shipping.
I guess they are loved by some and disliked by others. That comes in part by how they operate and sell directly to the customer and not via typical retail outlets. As such it can make returns and replacements more of a headache.
Still a company it seems with growing pains but my oh what sweet products they can make.
Fanatec have been making a lot of progress even though by all means they still have problems, delays and are overwhelmed at times with a backlog.
Many do not have issues with the products but your right they need to and likely will improve. The question is when and maybe we will see with the CSW if they continue to have better QC and testing prior to shipping.
I guess they are loved by some and disliked by others. That comes in part by how they operate and sell directly to the customer and not via typical retail outlets. As such it can make returns and replacements more of a headache.
Still a company it seems with growing pains but my oh what sweet products they can make.
- 638
i agree Mr Latte
I would love a CSW with BMW rim; however I couldn't do it in the end due to support (unless they would increase their warranty to 3 or 5 years). I am not convinced that Fanatec will devote the necessary ressources to improve their support - it might not make financial sense for them. but i undertsand that others are willing to take the plunge for what is sure to be a great wheel. i will just have to drool at the reviews
I would love a CSW with BMW rim; however I couldn't do it in the end due to support (unless they would increase their warranty to 3 or 5 years). I am not convinced that Fanatec will devote the necessary ressources to improve their support - it might not make financial sense for them. but i undertsand that others are willing to take the plunge for what is sure to be a great wheel. i will just have to drool at the reviews
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- 572
- 18603
- Intimidat3r421
fyi, I filled out an RMA for my GT2 finally yesterday. I got a response this morning from Armin(Support Agent) Had to clarify a couple of things. After the reply from me, it took maybe 30 minutes to hear back with an RMA# for my GT2.
I simply used the RMA form on Fanatec's site. Then got a prompt response. No issues at all. I will send it in within the next few days. And with my CSP's, it only took 2 full weeks with holiday's til I got them back. They were fixed and re-shipped out the same day they got there!
Rock on!
I simply used the RMA form on Fanatec's site. Then got a prompt response. No issues at all. I will send it in within the next few days. And with my CSP's, it only took 2 full weeks with holiday's til I got them back. They were fixed and re-shipped out the same day they got there!
Rock on!
- 44
- Canada
- TheInfamousQ
Follow the procedures exactly, it took 2 full business days, not including weekend. Filled out the RMA for the csr wheel & shifter set. Now they're sending a replacement wheel & shifter set.
Amazing company, Fanatec. Almost unheard of for a replacement to be sent out before they receive the defective product. Hope it remains that way & people don't take advantage of their replacement policies.
Amazing company, Fanatec. Almost unheard of for a replacement to be sent out before they receive the defective product. Hope it remains that way & people don't take advantage of their replacement policies.
