Internet connectivity questions

R1600Turbo

Premium
53,153
United States
CG, AZ, USA, Earth
R1600Turbo
Recently upgraded from 20mb DSL to 1GB Fiber. I currently have my PC and PS4 connected through ethernet cable to the wall, which runs through said wall and goes to a connection on my kitchen counter where the modem is located. I use a WiFi connection for my phone. Ever since I upgraded to the Fiber internet, the WiFi connection on my phone will randomly disconnect, then reconnect almost immediately after. My PC has started doing something where, when I first fire it up for the day, it doesn't connect. Also, it will disconnect completely while I am surfing the net. The only way to get the connection back for either, is to restart the computer.

I figure the network card in my PC was maybe starting to fail, but that wouldn't explain the WiFi disconnects with my phone. Any ideas?

Edit: I have updated the drivers for the network card and turned off the option that allowed the PC to shut it off to save power (which I found on a Google search) so we'll see what happens...
 
Last edited:

Rallywagon

what a long strange trip
Premium
7,689
United States
Michigan
Rallywgn81
Recently upgraded from 20mb DSL to 1GB Fiber. I currently have my PC and PS4 connected through ethernet cable to the wall, which runs through said wall and goes to a connection on my kitchen counter where the modem is located. I use a WiFi connection for my phone. Ever since I upgraded to the Fiber internet, the WiFi connection on my phone will randomly disconnect, then reconnect almost immediately after. My PC has started doing something where, when I first fire it up for the day, it doesn't connect. Also, it will disconnect completely while I am surfing the net. The only way to get the connection back for either, is to restart the computer.

I figure the network card in my PC was maybe starting to fail, but that wouldn't explain the WiFi disconnects with my phone. Any ideas?

Edit: I have updated the drivers for the network card and turned off the option that allowed the PC to shut it off to save power (which I found on a Google search) so we'll see what happens...
Sounds like it might be a network equipment issue. Transceivers are notoriously garbage. Do you know what equipment you have? Does your router log network activity?
 

Touring Mars

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United Kingdom
United Kingdom
GTP_Mars
I recently bought a new laptop to help with remote working, and it is working - but I'm currently at my Mum's and although the internet is fine, I've noticed my laptop dropping internet access while I am using a remote connection/VPN with work.

My Mum is with Sky and I'm with BT - is there some reason why her ISP might not work as well with VPN?
 

Danoff

Who is John Galt?
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30,300
United States
Mile High City
I recently bought a new laptop to help with remote working, and it is working - but I'm currently at my Mum's and although the internet is fine, I've noticed my laptop dropping internet access while I am using a remote connection/VPN with work.

My Mum is with Sky and I'm with BT - is there some reason why her ISP might not work as well with VPN?

Wireless?
 

Touring Mars

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United Kingdom
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GTP_Mars
Wireless?
Yes... it seems to be OK now, but it is still happening. It wasn't an issue with my own broadband, but I'm also using a new laptop so I reckon it is probably that as opposed to the internet connection.
 

Danoff

Who is John Galt?
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30,300
United States
Mile High City
Yes... it seems to be OK now, but it is still happening. It wasn't an issue with my own broadband, but I'm also using a new laptop so I reckon it is probably that as opposed to the internet connection.

The first thing I would try is using a hard wired connection to make sure that it's not wireless that is dropping out. You're connecting over a new wireless network, which may not be particularly stable. VPN may just be more noticeable for internet connectivity issues.
 

Touring Mars

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United Kingdom
United Kingdom
GTP_Mars
The first thing I would try is using a hard wired connection to make sure that it's not wireless that is dropping out. You're connecting over a new wireless network, which may not be particularly stable. VPN may just be more noticeable for internet connectivity issues.
Thanks for the suggestion 👍

I need to work online now because my new laptop doesn't have Office but the PC I'm remotely connecting to does, otherwise I could work almost entirely offline. I'll definitely try a wired connection if the problem persists.
 

Danoff

Who is John Galt?
Premium
30,300
United States
Mile High City
Thanks for the suggestion 👍

I need to work online now because my new laptop doesn't have Office but the PC I'm remotely connecting to does, otherwise I could work almost entirely offline. I'll definitely try a wired connection if the problem persists.

So what's the prognosis?