Logitech/Logicool G29 troubleshooting

Discussion in 'Sim Racing Hardware' started by whiteusagi, Jun 15, 2020.

  1. whiteusagi

    whiteusagi

    Messages:
    49
    Location:
    Japan
    Apologies if this is in the wrong forum, but as this is a relatively common wheel among GTS players, I am hoping to find someone who has/had a similar issue to what I am currently experiencing.

    The main issue is that my G29 simply fails to work anymore. The wheel/base was never dropped, and has not seen any abuse, so this sudden change was quite surprising. Logicool (essentially Logitech here in Japan) does not conduct repairs, and simply sends full replacements if they can confirm validity of warranty. However, since my G29 (Purchased in November 2017) has passed the 2 year warranty period, the support team at Logicool have stated in clear terms that there are no means by which they can help or assist my case. I initially chose Logicool over Thrustmaster due to perceived reliability advantages, but the lack of any repair options has left me with a relatively sour impression where I am hesitant to drop another $450 USD (The G29 costs significantly more here in Japan than in the USA, where I have seen them go for as low as $190 new with shifter) to purchase another G29. As such, I hope to turn to the community to see if anybody might be well versed enough with the G29 to diagnose the issue.

    More specifically, when plugged into USB in the PS4, the G29 will not begin calibration (no spinning whatsoever). The two outer green LEDs on the RPM indicator flashes intermittently once or twice before going blank again, so I assume that electricity is at least making its way from the base to the wheel. However, the LED by the PS3/PS4 switch does not light up, and none of the buttons on the wheel will respond to any inputs. Switching between PS3/PS4 modes has also proven fruitless.

    Reading online, it appears that even without a power supply the wheel should at least be able to function as a controller just by plugging it in via USB, but my G29 fails even in that regard. The G29 will also not calibrate when plugged into a PC, as Windows throws out a message saying that the connected USB device cannot be recognized. No luck plugging into a PS3 either, with the same LED lights on the RPM indicator flashing but not registering any inputs. Some people have mentioned experiencing issues due to a wire coming loose within the base as well. Since then, I have also taken apart the G29, unplugged/replugged all connections, yet unfortunately am still experiencing the same issue. Nothing appears to be obviously out of place when taken apart.

    Even more frustratingly, I have searched long and hard both in English and Japanese to see if anybody has experienced any similar issues, but to no avail. If anybody knows what, if anything, the flashing of the outer green LEDs indicate, please kindly let me know. Any assistance at all would be most sincerely appreciated. Thank you.
     
  2. FranciRus

    FranciRus

    Messages:
    153
    Location:
    Slovenia
    Check if your toggle switch is in PS4 mode (PS3/PS4)?
     
  3. kilesa4568

    kilesa4568

    Messages:
    2,654
    It sounds like it's power related with the LED's flashing then going off so you could try a new power supply for it.
     
  4. whiteusagi

    whiteusagi

    Messages:
    49
    Location:
    Japan
    Thank you very much for your replies!

    Unfortunately, I have tried both PS3/PS4 modes, but the G29 remains motionless regardless

    I tried swapping out a power supply with another device that uses the same output and has the same plug as the G29. However, while the G29 + other device's power supply did not work, the other device + G29's power supply worked fine, which leads me to believe that the G29 power supply is working properly. Also, the LED flashing occurs as long as the USB is plugged into the PS4/PS3/PC, regardless of whether or not a power supply is also connected.
     
  5. kilesa4568

    kilesa4568

    Messages:
    2,654
    Ah OK. That was the only thing I could think of.

    Hope you get it sorted.
     
  6. BigJimmy

    BigJimmy

    Messages:
    1,109
    Location:
    United Kingdom
    You could trying taking it apart and see if anythings come loose or has got really dirty. Its pretty easy to take apart and put back together again.
     
  7. whiteusagi

    whiteusagi

    Messages:
    49
    Location:
    Japan
    Thank you very much for the well wishes! I definitely hope to sort out this issue as well.


    Thank you for your suggestion! I have already taken apart the wheel/base, and unplugged/replugged all connections in hopes that something simply came off loose, but unfortunately the issue persists, and none of the symptoms have changed. Regards to dirt/dust, my G29 appears to be very clean (with grease being in the right places as well).

    Any additional suggestions would be most appreciated. Thank you!
     
    kilesa4568 and dlshearon like this.
  8. Meister Fetz

    Meister Fetz

    Messages:
    1,487
    Location:
    Austria
    Try to start the PS4 into safe mode and restore the PS4 database with the wheel plugged in as the needed controller. Power off the ps, wait a bit and hold down the power button until you hear a second beep, press the ps button and restore the database.
     
  9. whiteusagi

    whiteusagi

    Messages:
    49
    Location:
    Japan
    Thank you very much for the suggestion! However, when I tried this, the wheel would not connect as a controller, at which point the database restoration had to be performed with the DS4. I have tried taking apart the G29 once again, only this time I have taken a couple pictures. For those who are familiar with the inner workings, does anything look particularly out of place?
     
  10. Meister Fetz

    Meister Fetz

    Messages:
    1,487
    Location:
    Austria
    The cable in the wheel rim looks like its connected upside down...Dont want to look into mine right now for 100% confirmation but the plug looks like its been forced a bit to accept the cable position ;)
     
  11. whiteusagi

    whiteusagi

    Messages:
    49
    Location:
    Japan
    Thank you very much for the reply again! It looks like the connector only goes in one direction and isn't able to be inserted in any other orientation. Just to double check, my wires from top-to-bottom going into the wheel are as follows:
    -Black
    -Yellow
    -White
    -Orange
    -Blue
    -Green
    -Red
    Is yours setup differently? I understand not wanting to open up your wheel unnecessarily, but if/when you happen to have the chance, a quick look would be most sincerely appreciated. Thank you again.