Loud: You have one of the support jobs. Just keep repeating over and over to yourself that not everyone is an idiot, it just seems that way.
Anyway, this might not touch what you hear every day, but the best tech support story I've heard is from an aquaintence who got a call from some guy asking that the cup holder be replaced. He thought it was a nice feature, the cup holder, but he thought it should have been made sturdier since he used a large coffee cup. She couldn't figure out what he meant but, after talking a while, finally realized he was using the CD-Rom bay to hold his coffee cup.