PS3 Can't Log Into SNEA

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Solid Lifters

Solid Lifters

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I have a problem. I can't log into Sony's PS3 Network. Why? Ask Sony. I have web browser access. Just can't log into the Network.

It's been this way since April 1st. Yeah, when they switched the service from SCEA to SNEA. What I figured out, after trying things out, was the Westell Verizon modem-router mdl# 7500 I have has a firewall stopping me everytime. Turn it off and all is fine. But, I obviously can't do that so what's next?

Put the PS3 in the DMZ. But, I can't do that either. Why? In SoCal, Verizon uses a DHCP IP config that can't allow for a DMZ. What's next, port forwarding? Nope. I was given the numbers by Sony to enter and did so. No luck. I think it's because the numbers they gave me are for SCEA and not SNEA. They don't think so and blame my rounter and modem along with Verizon. Verizon blames Sony, and so neither can or will help me. Can you?

Sony suggested I use a static IP for the PS3 and tried to set it up that way. Again, Verizon DSL refused to help since I needed the numbers from them to enter into the modem/router. However, Verizon suggest I use a 'routed bridge' on this 'routed bridge' setup and buy a seperate router and enter the PS3 in the DMZ there. Solution? I don't think so. Nobody has proof this setup will work, so I'm not trying it.

What have you got? Seriously, I'm done with this crap. So much I plan to sell the PS3 and just buy an XBox360. Sony has been going down hill for a while now and this looks like the last straw for me. I plan to never buy anything Sony ever again.
 
Read again. PSN (in NA) is under attack. You have two options: a) flee the war zone to Xbox land; b) wait
 
Hun200kmh
Read again. PSN (in NA) is under attack. You have two options: a) flee the war zone to Xbox land; b) wait
Click to expand...

No, reread what I wrote. I can log into SNEA but my modem/router firewall is blocking me. How can I go around it after all the options I've tried?
 
Going over the user manual it looks like all of the info you need should be displayed on the modems dashboard software. What numbers are you trying to aquire for port forwarding?
 
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LostRacer
Going over the user manual it looks like all of the info you need should be displayed on the modems dashboard software. What numbers are you trying to aquire for port forwarding?
Click to expand...

tcp 53,80,443,5223,10070-10080
udp 53,3478,3479,3658,10070

These numbers came from Sony techs. I noticed they're almost the same as the SCEA numbers in the manual. Notice we now have SNEA and I assume the numbers are different? Whatever, these numbers wont work.
 
You said Verizon refused to give you numbers. What numbers are you looking for? The numbers sony gave you are port numbers. They are industry standard, it shouldn't matter if its SNEA or SCEA. The ports are specified for specific types of information being passed along. For example: Port 80 is your basic browsing port for standard internet traffic. I don't remember the defs for the others unfortunately. But if you have those numbers entered correctly then SCEA and SNEA won't make a difference.

www.portforwarding.com has a tool that will tell you which of your ports are opened. I'd start there to eliminate that possibility.
 
LostRacer
You said Verizon refused to give you numbers. What numbers are you looking for?
Click to expand...
Static IP address.

The numbers sony gave you are port numbers.
Click to expand...
Yes, I know that. Port numbers have nothing to do with static IP address which were the numbers Verizon refused to give me.


They are industry standard, it shouldn't matter if its SNEA or SCEA. The ports are specified for specific types of information being passed along. For example: Port 80 is your basic browsing port for standard internet traffic. I don't remember the defs for the others unfortunately. But if you have those numbers entered correctly then SCEA and SNEA won't make a difference.
Click to expand...
OK, that's good to know. But, it's not working wich means something I did is wrong or portforwarding wont work, for some unknown reason.

www.portforwarding.com has a tool that will tell you which of your ports are opened. I'd start there to eliminate that possibility.
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I might as well. I've done just about everything else. Thanks.

EDIT: Just tried the link and it's crap. I think you meant portforward.com and they had a port checker. But, that's for PC and not for PS3, is it not?
 
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Maybe is indeed an attack from hackers to the access ports as shown last week,but to be sure I borrow an xbox and check connections again,could be a router issue.

Or could be wireless,PS3 has a lot of problems when is wireless.
 
Sorry about that. I did mean portforward. You'd need to check via pc. The ports are opend on your router not the console. The console just uses the ports to get out on.

On the router it assigns your internal computers a 192.168.xxx.xxx address. That is via DHCP from your router not Verizon. The IP you get from Verzion should have no bearing on your internal devices on what you name them. What you could also do is check your router for the IP it gives your PS3 and manually input it into the ps3. The likliness of it changing isn't high.
 
LostRacer
Sorry about that. I did mean portforward. You'd need to check via pc. The ports are opend on your router not the console. The console just uses the ports to get out on.

On the router it assigns your internal computers a 192.168.xxx.xxx address. That is via DHCP from your router not Verizon. The IP you get from Verzion should have no bearing on your internal devices on what you name them. What you could also do is check your router for the IP it gives your PS3 and manually input it into the ps3. The likliness of it changing isn't high.
Click to expand...

Enter the IP address for my PS3 in the PS3, where? Do you what steps I'd need to take to do that? What about the MAC address?
 
mac address is unnecessary.

Is your PS connected via wired or wirelessly?

I don't knw the XMB by heart so give me a minute to get that info...

Start here to view your current network settings. It may give you the current address for your ps3. Don't fret if it doesn't. We can look that up afterwards. If it does then go to here and follow the guide.

I unfortunately have to get back to working now. lol. I hope this puts you in the right direction. If anyone else can see what I'm trying to do please chime in. I'll be home in a couple of hours and and can put mopre time in to help you if you haven't figured it out yet. Good luck.
 
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It's wired. I need help getting around the firewall, and that's it. I turned off the firewall to the router/modem and got on the network with no problems. Turn it back on, and no go.

What I needed from Verizon was my Primary DNS and Secondary DNS to get around it. But, Verizon wouldn't give me those numbers.
 
So you know how to access your firewall?


edit: Did more research. Try the links I gave you. If you need a DNS entry you should be able to manually enter others in your PS3 (such as Googles or another one)

You can try these:
8.8.8.8
8.8.4.4

They are Googles Public DNS entries.
 
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LostRacer
So you know how to access your firewall?


edit: Did more research. Try the links I gave you. If you need a DNS entry you should be able to manually enter others in your PS3 (such as Googles or another one)

You can try these:
8.8.8.8
8.8.4.4

They are Googles Public DNS entries.
Click to expand...

Tried that already with a Sony tech. Didn't work.
 
I think the following page to my 'firewall' is the key to getting my PS3 in a form of ''DMZ" zone. But, I don't know what I need to enter to get it to work. Any ideas?

routerfirewallcustomedi.png
 
Surely you need a Famine?

Sorry, but that's about all the help I can offer... most of what has been written here already goes wayyyyyyyy over my head.

Good Luck Snake.

:irked:👍
 
Well, how 'at risk' am I if I turn off the router/modem firewall? Already two Verizon employees said to just turn it to off. They said I still should be safe from anyone trying to log into my wireless network.
 

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