Question: What do you do when GT5 disc stops working?

gentletiger13 · Jan 1, 2011

Hi

It looks like I have a defective GT5 disc. It stopped reading on New Year Eve. When I took it out of the PS3 I noticed that he center spindle had a crack. With some google searches I came across this:

http://community.eu.playstation.com/t5/Red-Dead-Redemption/Red-Dead-Cracked-disc-How-the/m-p/11084053

Does anyone know who I should contact to get the disc replaced? I'm in Canada.

marcandre187 · Jan 1, 2011

Prob have to buy another

mclifted · Jan 1, 2011

Do you think there is a guarantee on the disk. This isn't burger king, you can't have it your way. You might have to fork over another 60 bucks, eh.

gentletiger13 · Jan 1, 2011

mclifted
Do you think there is a guarantee on the disk. This isn't burger king, you can't have it your way. You might have to fork over another 60 bucks, eh.

I love these types of responses.

If you read the manual it clearly says there is a 90 warranty. What is not clear is who to contact.

marcandre187 · Jan 1, 2011

That warranty is for disc error. I don't think they will cover a cracked disc unless you can show it came in the case like that.

Parker · Jan 1, 2011

The manual should have a number that you can call, and speak to someone about the warranty, or faulty disc.

mclifted · Jan 1, 2011

peobryant
The manual should have a number that you can call, and speak to someone about the warranty, or faulty disc.

customer support 18003457669. good luck.

gentletiger13 · Jan 3, 2011

Thanks for the feedback everyone. I ended up going to Bestbuy and they exchanged the disc.

By the way I did call the Sony number in the booklet before but the voice menu options mainly deal with hardware issues. Looks like the best option is to wait for an agent and then discuss the situation.