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Message: [QUOTE="TenEightyOne, post: 13041332, member: 146813"] I think I can say more at this point. Mrs. Ten was on her way home to East Yorkshire via North Yorkshire when the car suddenly stopped working about halfway between York and our home. The RAC had to pick up the old wreck, and her car, and diagnosed a failure of one or more fuel injectors. The following morning the garage that the car was delivered to performed a diagnostic test and confirmed the injector failures and also diagnosed a faulty battery that had rendered some of the eco-Drive functions inert, and a failing gearbox something-something bearing. We'd had the car between 30 days and 6 months so, from a legal point of view it's easy: under the Consumer Right Act of 2015 the customer has the right to presume that faults outside normal wear-and-tear were in existence at the time of purchase. The customer has to give the dealer an opportunity (and only one opportunity) to repair these faults. Unfortunately the dealer said it wasn't their problem and that they didn't want to know (literally). Here's the difficult part: we had access to an astonishingly low-interest credit deal that we took advantage of to protect some of our savings. We used this deal through the credit broker who put the finance in place through a third-party company, the broker then transferred the cash to the car dealer who then delivered the car to us. The dealer's claim was that the credit broker was actually our "supplier of goods" under the terms of CRA 2015. We took some legal advice and were told that the dealer's view was in error, we were given the same advice by the extra-ordinarily helpful specialists at the Financial Ombudsman. The credit broker shared our view and began two processes: contacting the dealer (who by now were only communicating through a solicitor) and unwinding the third-party finance deal. For our part we issued signed notices under advisement to the dealer explaining that they had a fixed length of time to take advantage of their single repair opportunity otherwise we'd consider them to have forfeited that right. The nature of these legal shenanigans is that they take some time to mature. However, about a fortnight ago everything began to fall into place and the the V40 went to an independent investigator for a full examination which confirmed the faults, the credit broker began formal proceedings against the dealer, and the third-party finance provider cancelled our deal and provided a new one for a different vehicle. The broker became the owner of the vehicle and is continuing action against the dealer in a process that's completely independent of us and, TLDR, no longer our problem. And so now we have a V60 and we're listening nervously to every rattle and creak it makes as it winds along the country roads :) [/QUOTE]

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