The North America DLC thread

[Kamuifanboy]

Just tried to download the DLC again... PS store still won't even let me purchase it... I know some company that's going to be getting a pretty lengthy complaint letter today...

 

[Krog]

This DLC rules.
.
.
.
.
.
.
.
.
.
.
.
NOT!

 

[Jayoh]

Questions to Canadians: will PSN cards bought here at Best Buy/FutureShop add funds to an American PSN account with some sort of exchange rate? Do we have to use a Canadian account or get US PSN cards somehow? I think the disc sold in Canada is the US disc - how does this play into the equation?

I want to check out this DLC without a cc but like many I use a US account.

Edit: I tired this out and, as expected, PSN cards bought in Canada (i.e. Canadian funds) will only add money to Canadian PSN accounts. Now the question is: since the Canadian disc is the US disc (I think), will the December update make the DLC purchased on the Canadian account usable on a US account on the same PS3?

 

[Mchu86]

Ok...I'm about to be very angry.

I have a US PS3 with a US PSN Account. My GT5 disc is from HK (since I live here now) and I just paid for the DLC with my only PSN account. I go to the DLC screen within the game but it says no purchased content found.

I'm reading it's a region problem...if so, this is ridiculous. Am I supposed to just buy another pack for a new account? Really? I've never been one to get upset at the gaming industry, but this is absurd. Do Sony expect people to buy all new systems/games if they move to another country??? Seriously???

 

[Kamuifanboy]

Ok...I'm about to be very angry.

I have a US PS3 with a US PSN Account. My GT5 disc is from HK (since I live here now) and I just paid for the DLC with my only PSN account. I go to the DLC screen within the game but it says no purchased content found.

I'm reading it's a region problem...if so, this is ridiculous. Am I supposed to just buy another pack for a new account? Really? I've never been one to get upset at the gaming industry, but this is absurd. Do Sony expect people to buy all new systems/games if they move to another country??? Seriously???

I was under the impression that the PS3 isn't region locked as you can play games from any country on any system. But if this is true. This may be why I cannot download anything from the playstation store. (US PS3, US PSN, US GT5, Japanese Internet)

 

[Mchu86]

I was under the impression that the PS3 isn't region locked as you can play games from any country on any system. But if this is true. This may be why I cannot download anything from the playstation store. (US PS3, US PSN, US GT5, Japanese Internet)

For normal play, I think that is true, in that the system is not region-locked. I've been buying games here in HK for a while with no problems on the PS3.

But in regards to the DLC, I do believe, according to Kaz's tweets, that the PSN account's region must be matched to the disc's region.

I have contacted Sony for further information. There should be a disclaimer, IMO, at the time of download from the PS Store about this. Users should not have to resort to Twitter to find this information

 

[Kamuifanboy]

Original Email...

Hello, I am currently trying to purchase the new Gran Turismo 5 Downloadable Content. I have an 80GB US PS3 with a US Playstation Network account, and a US Gran Turismo disc. I am living in Japan using NTT internet. When I go to "confirm purchase" of the DLC I always get an error code (80023102) (See attached photo). I have searched on the internet and tried Sony's suggestions and suggestions from forums with no luck. Hopefully you can tell me what is wrong and how I can fix this error soon as I really want to get the free car and theme given to customers who purchase the content before November 7th. Regards.

Response...

Hello Shinya,

Thank you for contacting us today. I understand it is very frustrating when error codes are displayed when trying to make an important purchase and I sincerely apologize for the inconvenience you have experienced. The error code you provided is a general error that is displayed when there are troubles with the billing information or making a purchase from the PlayStation®Network. First, I will explain a little bit about how transactions work, and what may be causing the issue.

Many credit card companies utilize an Address Verification System (AVS) as a way to identify the credit card owner. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company. If there are any discrepancies in the data on file, it will cause an error.

Also, cardholders may receive false negatives, or partial declines from AVS when purchasing from a website that uses additional e-commerce verification systems. Or, cardholders with a bank that does not support AVS may receive an error from Internet stores due to the lack of data. Both of these scenarios require edits of the AVS entries by the bank issuing the credit card.

Please attempt the following troubleshooting steps for billing errors:

• Activate the system. From the XrossMediaBar™ (XMB&#8482, select [Account Management], and then select [Activate System]. If already activated, go ahead and deactivate and reactivate.

• Please ensure all account information is accurate. Log in to your PlayStation®Network account, go to Account Management > Account Information > Billing Information, select the "Delete Billing Information" button, and press the X button. Then re-enter your billing information on the same page. The billing information should be entered exactly as it appears on your credit card statement and must have a United States billing address for your US account.

• Remove the apartment number (if applicable).

• Try another credit card.

• Check with the bank to verify if the credit card uses AVS (Address Verification System) as a security feature.

This link will give you some more information regarding adding funds to your account:
Article Link: http://playstation.custhelp.com/app/answers/detail/a_id/1509

If these steps do not resolve the problem and the error code still remains, we suggest purchasing a PSN™ card. You can purchase these cards at any major retailer, however the card must be from the US in order to use it on your US account and I am very sorry if this causes any inconvenience.

PSN cards will allow you to choose the amount you would like to add to the wallet and are added to the wallet in the form of a code.This is a great way to add funds and avoid any AVS errors.

It may be possible to receive errors when downloading content from another regions PlayStation®Network as well. Unfortunately, not all PlayStation®Network and PlayStation®Store content may operate as intended on a console that is from another region, (i.e., different language displayed, software titles may not be compatible, etc.). We do not have any information that will override these territorial restrictions and we are very sorry again for this.

I truly appreciate your time and patience today.

Sincerely,
Kate B

I like how I specifically said "I have searched on the internet and tried Sony's suggestions and suggestions from forums with no luck." and she completely ignored that by giving Sony's suggestions...

 

[Mchu86]

I like how I specifically said "I have searched on the internet and tried Sony's suggestions and suggestions from forums with no luck." and she completely ignored that by giving Sony's suggestions...

Customer service, huh?

I sent an email as well and got back from them. Confirmed that the DLC must be the same region as the PSN account. She basically just said, I need to buy a US-disc for it to work.

If it's only the DLC and account region that needs to be the same, wouldn't it be cheaper to just make a new account (HK) and repurchase the DLC, rather than buy a disc from US and shipped over here??

 

[Slash]

I got a reply today from mine as well, confirming that the problem had been fixed and that I should re-try the DLC button in game.

Pretty quick too, only 2 hours after I sent the original email. Usually it takes a day or two.

Subject
I have just purchased the Gran Turismo(R) 5 Complete Pack (Add-On Content) for a...

Discussion Thread
Response Via Email (Elizabeth S.) 10/25/2011 07:25 PM
Hello,

I am sorry to hear you are unable to download the Gran Turismo® 5 Complete Pack Add-On Content you purchased on the PlayStation(R)Store. I understand your concern with this situation considering you have purchased the Gran Turismo 5 Complete Pack add on content. However, after further research, I did find out the Add-on issue has been resolved and your addon should be in your download list. To access your download list, please follow the instructions below:


*On your XrossMediaBar™ go to the [PlayStation Network] icon
*Log in to the PSN account that purchased this content, if not already done so
*Select [Account Management]
*Choose [Transaction Management]
*Then select "Download List and download the Gran Turismo 5 add on

If you do not find it in your download list, you can download the add on within the Gran Turismo 5 game, by following the instructions below :

*Access the Gran Turismo 5 Initial User Menu Screen(its the screen you see when you first start your game play)
*Once you are on the User Menu locate the Downloadable Content Icon and press X
*You should then be able to download the Gran Turismo 5 Complete Pack Add-On to your game

I am confident the information provided above will allow you to download the Gran Turismo 5 Complete Pack Add-On. However, if you need further assistance or having any other questions, please feel free to email back .




Regards,
Elizabeth S.
Auto-Response 10/25/2011 02:32 PM (5:14 PM EST)
*Please do not reply to this system-generated message.*

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA). We have received your question.

Our agents respond to emails in the order they are received. Depending on volume, we typically reply within 12 hours. We appreciate your patience.

Please note, our department only handles emails from North American residents. If you live outside of North America, we have regional support offices to better assist you. Please visit our Country Selector page and select your home region's support website: http://www.playstation.com/country-selector/

Sincerely,
SCEA Consumer Services

For immediate online support, please visit our PlayStation Knowledge Center at http://us.playstation.com/support 24 hours a day.
Customer By Web Form 10/25/2011 02:32 PM (5:14 PM EST)
I have just purchased the Gran Turismo(R) 5 Complete Pack (Add-On Content) for a $11.99 USD. I would like to know why I am unable to download this and use it with my copy of Gran Turismo 5. I am not the only person having this problem. I have saved the confirmation email sent to me after my purchase was completed as reference. I would like to know why I cannot access it. I was only able to download the promised gifts from Sony (a PS3 XMB theme and Gran Turismo car). Please contact me immediatly. If this does not get resolved, I demand compensation. Thank you for your time.

© 2011 Sony Computer Entertainment America LLC
"PlayStation" and "PS" Family logo are registered trademarks of Sony Computer Entertainment Inc.

 

[Kamuifanboy]

A little update guys. I went to Akihabara today to some of the US import game shops. Bought a 20 dollar PSN card (3600 yen or around 40USD ) and it worked like a charm. I guess I can't use either of my credit cards here.

 

[BWX]

Last year I tried to use one of my credit cards at the PS store and even after a phone conversation with Sony they could never get it to work. The problem was with the address verification systen Sony uses, it wasn't compatible with that credit card even though I use that card online a thousand times. I ended up having to use a different card. That problem has nothing to do with DLC or regions or anything like that.