All of My Cars Are Gone

Discussion in 'Gran Turismo Sport' started by pudge, Jun 22, 2018.

  1. pudge

    pudge

    Messages:
    76
    I had over 200 cars. Now they are all gone, except the 15 DLC cars. The game started up, they were gone. I still have mileage and achievements, but no cars.

    Anyone know how to fix this?
     
    IngRobNy and Diver9543 like this.
  2. 666666

    666666

    Messages:
    111
    syntex123, VBR and Diver9543 like this.
  3. fordlaser

    fordlaser Premium

    Messages:
    6,491
    Location:
    Australia
    Contact Playstation Support in your country.
     
  4. Sander 001

    Sander 001

    Messages:
    2,082
    What about your created liveries?
     
  5. pudge

    pudge

    Messages:
    76
    IngRobNy likes this.
  6. 666666

    666666

    Messages:
    111
  7. pudge

    pudge

    Messages:
    76
    I still see some liveries for some of the DLC cars I have.
     
    IngRobNy and Sander 001 like this.
  8. fordlaser

    fordlaser Premium

    Messages:
    6,491
    Location:
    Australia
    When you backup your save, do you do a Auto-upload or a Manual Save ?.
     
  9. pudge

    pudge

    Messages:
    76
    Auto.

    Yes. The backup is from last Sunday. I had the cars stolen on Friday.

    Yeah, I was thinking of deleting all of GT Sport. I might do that this week.
     
    Last edited by a moderator: Jun 25, 2018
    IngRobNy likes this.
  10. ARTAsean

    ARTAsean (Banned)

    Messages:
    1,307
    I've noticed that the last few people this has happened to, say that using a manually backed-up older save doesn't fix the problem.

    If it's true that there's nothing we can do to get our save back, that's pretty sad on PD's part. One for allowing it to happen almost a year into release, and two, not discovering a work around.
     
    IngRobNy likes this.
  11. TonyJZX

    TonyJZX

    Messages:
    3,172
    I'd like to hear from someone who lost their cars and then successfully restored via USB.

    Because I get the nagging feeling all of us saving to usb are wasting our time.
     
    IngRobNy and Draggon like this.
  12. fordlaser

    fordlaser Premium

    Messages:
    6,491
    Location:
    Australia
    It is confirmed, if you use and older save to overwrite the save it will work. For example, if you use an old save 30 days ago it will overwrite that current save, and you would start where you left of 30 days ago .

    @pudge never set your PS4 Auto-upload, always do a Manual Save.
     
  13. 666666

    666666

    Messages:
    111
    The problem I had was when starting up GTS I had a corrupted data message come up. GTS then started and all my cars where gone except my dlc cars . Then i restored my usb save and my cars where there how ever when I then shut the game down and restarted it I got corrupted data message again. So I deleted GTS completely off my PS4 and did a reinstall and update then used my back up usb save and it worked except I lost 2 days logged in . That was how I fixed my problem I had no idea if it would work or what game state I would be at by doing it.
     
  14. pudge

    pudge

    Messages:
    76
    I think this has nothing to do with my game save at this point. The GT Sport data on the web says I have 15 cars. I think that my game save probably has the right data, but the server is overriding it.
     
    IngRobNy likes this.
  15. fordlaser

    fordlaser Premium

    Messages:
    6,491
    Location:
    Australia
    Have you still got your PS4 set to Auto-upload ?.
     
  16. 666666

    666666

    Messages:
    111
    What steps have you tried to get your cars back
     
  17. IngRobNy

    IngRobNy

    Messages:
    1,208
    Location:
    Norway
    This didn't work for me, so I will not confirm it :O:

    So would I, but i'm still doing a backup to my USB every time I have closed GT S, just to have a backup, I don't know if we could send the data in a email to Gran Turismo and they could load it up for us? I'm not sure what I would do if all my cars was gone, I have bought 144 out of 147 cars and I don't think I would grind to buy them back, it would maybe be the end of GT S for me.
     
    Last edited: Jun 27, 2018
  18. 666666

    666666

    Messages:
    111

    I lost all my cars and had corrupted data message so I deleted all of GTS off my PS4. I did a reinstall and update then from backed up data on a USB stick got my cars back and only loss I had was 2 days logged in so I confirm it’s possible cos it worked for me.
     
    IngRobNy likes this.
  19. IngRobNy

    IngRobNy

    Messages:
    1,208
    Location:
    Norway
    Okay, but you have to delete GT S and download it again, that's almost 77 GB, but I would do that to get my cars back if I had lost them.

    Edit.

    But it still looks like it will not help everybody:

    GT S servers did overwrite my older save as well, but none of the saves was corrupted though.

    I can't do that since I don't have Playstation Plus, but i'm using a USB memory stick, but i'm not sure why :lol:, since it's not 100% guarantee it will work :confused:.
     
    Last edited: Jun 29, 2018
  20. pudge

    pudge

    Messages:
    76
    I downloaded GT Sport again. Didn't help. The game save didn't restore them. The cars are gone, and Sony Support has no ability to resolve it.
     
    IngRobNy likes this.
  21. pudge

    pudge

    Messages:
    76
    The phone support from Sony first assured me it was impossible to fix my game. If it could be done, they could do it, and since they didn't know how to do it, therefore, it could not be done! Then I convinced a manager someone from PD could. He told me to contact PD support. Which as you all know, apparently does not exist, except through Sony. I am right now trying to get him to escalate it to someone at PD.
     
  22. ColinNZ

    ColinNZ

    Messages:
    580
    Location:
    New Zealand
    This must be incredibly frustrating. :banghead:

    Just a question to those who know more about this situation than me. I keep seeing instances of this problem where people have lost all their cars, except for the DLC ones ... has this been confirmed to happen to anyone who didn't have the bonus cars?
     
  23. pudge

    pudge

    Messages:
    76
    I guess I am done with Gran Turismo. There is no point in playing when you can lose your cars at any time, forever. Sony won't even reimburse me for the game, says I played it too many hours. So the more dedicated you are, the less likely you are for them to help you. And they blamed me for corrupting the game save, even though I had an uncorrupted game save, and the PD servers wouldn't recognize it.
    I'm out.
     
    IngRobNy likes this.
  24. fordlaser

    fordlaser Premium

    Messages:
    6,491
    Location:
    Australia
    If I can do it all the time so can you, but if you set your PS4 to Auto-upload to your online storage you should never do this what I have just said.
    Always do a Manual save to your online storage and also backup your save to a USB just in case.

    I new there where going to be a problems with players save to the online server before the game got released, if you did not save your game to an online storage or to a USB.
     
    Last edited: Jun 28, 2018
    IngRobNy likes this.
  25. 666666

    666666

    Messages:
    111

    Just a quick question did you delete all of the GTS game files and all the save data on your PS4 before reinstalling it ?
    Try kicking up a fuss with PD / Sony cos some people got car tickets some how after losing their cars, there’s a thread here somewhere with more info don’t have time to look for it now sorry.
     
    Last edited: Jun 28, 2018
    IngRobNy likes this.
  26. pudge

    pudge

    Messages:
    76
    Yes.

    And I did kick up a fuss. They assured me repeatedly they could not give me any assets such as "car tickets."