Glad for you, I'm still waiting on reply..(11days without answer)
Looks like the 1st complaint mails are answered fast but when the 1st spare part doesn't fix the problem it take "ages"
Did you follow this:
In order to help us to process your request quickly you will get a higher priority if you follow these rules:
Please...
...include a copy of your invoice (pdf) or order confirmation (e-mail) so that we have all order data
...write down the product name (s) and serial number (s) (can be found on the bottom of the product)
...do not send to multiple e-mail addresses . The request will only be processed if
e-support@fanatec.com is the only recipient
...make sure you always include the full email history with every e-mail you send to support.
...make a video of your problem. Please send it directly by Email or u pload the video to
www.mediafire.com (you can also use youtube or photobucket if you link it) . Please try to keep it small! If we can verify the issue t his will allow us to send you a replacement unit without waiting for a return of the product. Please do not use youtube or a similar service – we will need to download the file easily!
...make sure you have a problem which is not described in the FAQ
...read the manual. Sounds trivial but 20% of requests could be avoided if the user reads the manual.
...list the following info
Tested operating systems or game consoles on which the problem occurs
Tested games which show the problem
One of our fellow members has found that apparently some internet providers (AT&T, Yahoo) block emails from the fanatec and 911wheel domains. If you send a support request to Fanatec, you should receive an automated answer within a day. If you don't receive such a confirmation then possibly the email was blocked. Try to send the same email using a different email address (e.g. hotmail or gmail).
YOU MUST FOLLOW THIS LIST IN ORDER, or they reserve the right to put you to the back of the line so to say. I have had NO issues when following THIS protocol.
