You will lose your job if you receive an email on Friday evening when you are already in weekend and you answer to it on Monday ones you are back from holiday?
Does your company also offer to their customer the possibility of a live chat even on weekends?
Lol. Not if I did it once or twice. But, if it was a habit, absolutely yes!
My field is Medical and on my card, it reads: "Day, night, weekend, holiday... I will always reply"
I am texted and/or emailed usually during the work week and sometimes on weekends or nights or holiday.
I reply to everything immediately, even if only to let the sender know they've been heard and I'm working on it.
In fairness, not everyone has to do business the way I do. But, it's the reason my professional reputation is what it is. That's important to me and to my family, not just for job security but for the good word of mouth and for the comfort it gives the people I do business with. I like the feeling of a good reputation.
Perhaps my expectations of Fanatec were too high? I don't know. When I've had issues with Amazon, they call me back immediately, regardless of day or time. They also email me immediately upon receiving an email from me, regardless of day or time.
Yes, it's quite likely that Fanatec is not staffed the way Amazon is (who is) but they certainly don't sell as much as Amazon does.
Id like to think I'm reasonable and my concern is the 14 day return policy. So, my plight may be viewed from that prism, an APPEARANCE that Fanatec is stalling in order to push a customer out of the return window.
Hopefully, that's not the case here but it is possible. I purchased from them based on a decent reputation. That gives me reason to expect great customer service.
When a person can't complete a simple practice run or a qualifying run without the wheel having to be reset multiple times, it's quite frustrating. When the company who happily deposited my money the SECOND I sent it, fails to reply to an email, something that is easy to do from any device or place, it's more frustrating.
But, Ses, I appreciate your perspective because I'm not in the technology sector.
Those who are on the fence about a wheel purchase, may be interested to see that the community here is better at replying to my issues (or anyone's issues) than the company whose reputation is on the line.
Impression is everything and anyone who comes to these forums on gtplanet would quickly conclude that the members here CARE. I'm not so sure they would conclude that for Fanatec.
Let me add something else, please.
I don't WANT to return this wheel.
I don't WANT to have bad feelings about Fanatec.
I want the company I supported with my hard earned money, to give their customer just the illusion (if not real) that they care.
I want to enjoy playing these racing games with the wheel and pedals I bought.
