Fanatec GT2 CS edition order status

  • Thread starter lunarwolf
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Fanatec...
What delays are you talking about? We advertised that we will ship in January and this is what we will do. Everything goes smoothly and follows the plan.

We were even able to ship some of the January orders already in December so people were getting it earlier than advertized.

Not sure why some of you are complaining so heavily and what makes you so angry...

You are of course free to order the wheel and pedals separatly and we will ship it right away. Why do you think that you cannot do that?
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Then where are my CS pedals?

Why are we angry? Because you are charging a premium - with that priviledge of charging a premium and collecting hard earned money comes a responsibilty for top-notch beyond reproach customer service - that is why.

Don't think for a second that just because people have money to spend they are simply goign to throw it away.
 
Fanatec...
What delays are you talking about? We advertised that we will ship in January and this is what we will do. Everything goes smoothly and follows the plan.

We were even able to ship some of the January orders already in December so people were getting it earlier than advertized.

Not sure why some of you are complaining so heavily and what makes you so angry...

You are of course free to order the wheel and pedals separatly and we will ship it right away. Why do you think that you cannot do that?
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was told by fanatec early jan (i didn't force them to say that)- jury is still out

so now it's my fault for ordering the more expensive package, i should just shut up and wait? or cancel my order and order items seperately because you can't be bothered to ship me the wheel and pedals in one shipment and the rest when it's available, maybe with a little card "thank you dear customer for purchasing our wheel, we hope you like it, again sorry for the delay for the shifter we will send that to you asap - Happy New Year"?

is that really unreasonable on my part to expect just a hint of professionalism and decency? instead i have to chase up and deal with smart ass remarks. not impressed thus far

BTW if it doesn't fully support GT5 (the flagship racing game on PS3) what PS3 title does it support 100% - ps quote from your website "Compatible to Forza MotorSport (Xbox 360), GT5 (PS3), iRacing (PC) and all the other great racing sims"
 
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Bscary
wow......fanatec products were all the rage about 5 seconds ago.
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They still are - they have to be, otherwise why else woudl we sink 3,4,5 or $600 into the setup? It is soending the money up front and then dealing with the issues after the fact that is the real pain.
 
It's a matter of inventory management. A CSP is a CSP, a GT2 is a GT2, and a GT2 CSP package is a GT2 CSP package. They don't interchange, even though they're the same thing. Lame I know, but that's how inventory and accounting works.
 
Some of you people make me laugh. You are so impatient. Someone says you get your wheels shipped in January, then the 1st rolls around and its not on your doorstep you get mad. January is 31 days long. And also about the payment, pre-orders are exactly how they sound. You are PRE purchasing your product, when that product becomes available it gets sent to you. Common practice. You are paying money upfront to keep your place in line.

Some people need to harden up. Now I'm not saying they are the best company in the world, you're dealing with a small boutique company. I've had my bump in the road with support, nothing a polite email will fix. Patience is Virtue.
 
Gunstar
It's a matter of inventory management. A CSP is a CSP, a GT2 is a GT2, and a GT2 CSP package is a GT2 CSP package. They don't interchange, even though they're the same thing. Lame I know, but that's how inventory and accounting works.
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Which is why this is a perfect example of where inflexible business practice meets reality.

The CS "package" is made up of pieces - you advertise the same pieces as available people will want to buy them - and finally, these guys are not the FIRST company to try mailorder sales. And shipping incomplete kits with either a REFUND or BACKORDER slip is not rocket science and has been done for years.

Stubborn logistics will cost them customers - simple as that.

Schmo
Some of you people make me laugh. You are so impatient. Someone says you get your wheels shipped in January, then the 1st rolls around and its not on your doorstep you get mad. January is 31 days long. And also about the payment, pre-orders are exactly how they sound. You are PRE purchasing your product, when that product becomes available it gets sent to you. Common practice. You are paying money upfront to keep your place in line.

Some people need to harden up. Now I'm not saying they are the best company in the world, you're dealing with a small boutique company. I've had my bump in the road with support, nothing a polite email will fix. Patience is Virtue.
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ACtually - no - demanding payment upfront for preorders is only an indation of an unde-rcapitalised manufacturer that needs the ORDER MONEY to pay the SUPPLIER.

The truely stable and strong compnay takes preorders and self finances them then ships them and abills the customer at shipping time.

Harsh but reality.
 
Thomas, I ordered the GT2 and the standard Porsche pedals back on December 17th. I'm in the US. I received the GT2 very quickly on the 24th! But apparently the standard pedals went on backorder after I ordered both pieces.

So now I have a wheel, but no way to actually use it. I have the XBox racing wheel pedals, but the GT2 no longer includes the adapter to plug in these pedals. From what I understand, certain editions of the PWTS included that adapter. I didn't think I would need it, anyway. And the cost to get the adapter shipped to me (which will still take 4 days) is a whopping $38!

I got an email from Kate last week stating that they hoped to get more of the standard pedals that week, but I have to assume that the standard pedals did not arrive.

Do you have any ETA as to when the US store will be getting more of the standard pedals to ship to customers?

Thanks!
 
Fanatec...
We just received new shipments and still get more and more inventory. We already ship open orders and in January will will be able to ship all backorders for sure.

To be honest, we did not expect that our wheels seem to be the best choice for GT5 as I expected better support for the other high-end wheels. It seems that our Tuning feature compensates for the lack of setup options in GT5 and I was also suprised that the game did not have the same adjustability as it is common in any PC sim. But hey, I will certainly not complain about that.

If you like to get the shipments faster, I recommend to order the wheel and pedals separatly and not go for the Clubsport packages. Due to logistic reasons we need to ship the CS editions alltogether and if there is one component missing it will delay everything. On all other orders we make partial shipments with no extra cost as soon as the products arrive. And we have CSPs, PWGT3RS and PWGT2 in stock.
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Will you be putting up a PWGT3RS Clubsport edition for the USA shop soon now that everything is in stock? The UK shop has that option available, but not the US.
 
The reason people ar impatient is that there is now a rival to your product. The early Fanatec wheels and the G2x were comparable... Now, Fanatec are a league ahead. However, Thrustmaster have now entered your league, with a level (or maybe better wheel)

Now I am not sure about Thrustmaster's policies, however, people are familiar with Fanatecs LOONG shipping process and are willing to try something else.
 
I ordered the CS edition the day it was put up for sale. A week later I found out the shifters were OOS and they weren't shipping the CS kits until they were available. I canceled my order that day and placed 2 seperate orders. Sure, it cost me extra in shipping, and I don't get the carbon fiber paddles, but the order was sent out within a few days and I got it on December 23rd in time for my 11 days off from work.
 
Ordered the GT2 and CSP (not the CS package) on the 30th and my status shows delivered. However, they are not here. Only thing I can think of is they shipped to my billing address. Hope they are still on my doorstep when I get home . . .
 
eric1971
Ordered the GT2 and CSP (not the CS package) on the 30th and my status shows delivered. However, they are not here. Only thing I can think of is they shipped to my billing address. Hope they are still on my doorstep when I get home . . .
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Unfortunately, the "delivered" status only means that they gave the package to UPS. Use the tracking numbers you should have received via email from UPS to see where your stuff is.
 
eric1971
Ordered the GT2 and CSP (not the CS package) on the 30th and my status shows delivered. However, they are not here. Only thing I can think of is they shipped to my billing address. Hope they are still on my doorstep when I get home . . .
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Yes your order is on the way. All of my Fanatec Shipments showed delivered while in transit.

Guys your dealing with a smaller company and breaking up orders is extremely hard to do if not impossible when they are sold as a single line item. You've always had the option of buying the CSPs and GT2 seperate. When I saw that the GT2 CS edition would not ship till January I placed seperate orders for the GT2, CSPs, and Shifters. I have the GT2 and CSPs and am waiting for the Shifters later this month. It's the same cost and you just end up with Aluminum shifters paddles instead of Carbon.

If you are that impatient then just order them separately. It's not like Fanatec is holding onto your orders. They simply don't have the supplies to ship your orders complete and their system dictates that the order needs to ship complete when you order a single line item package like almost ALL MANUFACTURERS!!!

On another note Fanatec's service with me has been great. They have answered every question and handled service issues great as well. I had an issue with my first GT2 and was taken care of the next day by Thomas and Armin. They shipped a replacement wheel that just arrived on my doorstep today one week after my issue. So thought I would share one view from a very happy customer!!!
 
greekbull
If you are that impatient then just order them separately. It's not like Fanatec is holding onto your orders. They simply don't have the supplies to ship your orders complete and their system dictates that the order needs to ship complete when you order a single line item package like almost ALL MANUFACTURERS!!!
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See this right here is THEIR issue, not OURS.

That is the thing - many many many suppliers will charge for a line item "kit" and ship it incomplete with a BO status for the remaining items.

Unless they are using pencil and yellow pad ANY accounting/shipping system can manage this.

In fact, if they counld not manage it, then they will be unable to replace individual parts under warranty as they will need the LINEITEM returned and then have to displatch a new LINEITEM as a replacement, not a single component.

Sorry, but such an inflexible model is causing THEIR business practices to be a pain for the customers.

Anytime you make your 'cost of doing business" your customers "cost", you alienate the customers.
 
RC45
See this right here is THEIR issue, not OURS.

That is the thing - many many many suppliers will charge for a line item "kit" and ship it incomplete with a BO status for the remaining items.

Unless they are using pencil and yellow pad ANY accounting/shipping system can manage this.

In fact, if they counld not manage it, then they will be unable to replace individual parts under warranty as they will need the LINEITEM returned and then have to displatch a new LINEITEM as a replacement, not a single component.

Sorry, but such an inflexible model is causing THEIR business practices to be a pain for the customers.

Anytime you make your 'cost of doing business" your customers "cost", you alienate the customers.
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I'm sorry but very few if any companies will ship part of an order from a single line item. They will ship individual components if they are ordered as separate line items on a given order but not separate parts combined into one package or line item.
 
greekbull
I'm sorry but very few if any companies will ship part of an order from a single line item. They will ship individual components if they are ordered as separate line items on a given order but not separate parts combined into one package or line item.
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You are confusing "wholesale direct from manufacturer" to supplier sales with "direct from manufacturer/retailer to consumer".

You are obviously in these guys pockets now because you got your stuff taken care of, and are literally stretching the concept of tollerance to insane lengths.

The bottom line here is that these guys are direct selling to the CONSUMER, not to another restailer or middleman that is going to further dispatch the "kit" on down the supply chain - and you are not talking about a shrink wrapped carded "100 pack" being shipped as a "97 pack + back order slip for 3".

We are talking about a package made up of the very items they supply seperately - to NOT be able to cater to your customers after you throw a miriad choices at them IS making your business problmes their problems.

And I am not making this up - the many irate people voicing their displeasure are the proof that these practices of theirs ARE irritating the paying clientelle.

Wow - you folks refuse to see the wood for the trees.

Oh well, it is not my profit margin that will be impacted by this fiasco (which seems to be repeated withe every product they release/repackage - let's not forget, this isnt the first go round) - I am just out money and without product at the moment. Let's see how long before we are all made whole.

:)
 
Spyder-Si
@greekbull : mate, you're wasting your time trying to explain anything to him!
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Yep I guess so lol.

RC, I will make this my last post on this thread because there seems to be no talking sense. Your right there do seem to be irate people who are mad that the order they made, which Fanatec said all along would ship in January, is in fact going to ship in January!?!?!?!?

I'm not in their back pocket, but I am a happy customer and am happy to say so. I don't speak for Fanatec but from my perspective looking in I think they have lived up to their end of what they have said all along which is GT2 ClubSport editions will ship in January. They also said that the GT2 wheel would ship Dec 13th which it did. Now if they miss the January mark then everybody can rightly be pretty upset. If they hit that mark then they have done exactly what they said they would do.

You have an option to order things separately if you can't wait(I couldn't wait so I did order separate).
 
And since they have orders lined up out the door right now, I doubt they're sweating the impatient few.
 
Spyder-Si
@greekbull : mate, you're wasting your time trying to explain anything to him!
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Nothing needs to be "explained" - the company yet again has shown contempt for the people willing to pay for their product.

The only "understanding' a customer "owes' the merchant is that of paying them. How exactly do youthink it would go down if the customer said "Well, I only have this $1000 cheque, youa re going tohave to wait till I cash it, because the only other choice is I can pay your $27 now and the rest later".

We have done our bit - we paid in full on time - in fact ahead of time.

As I say, you guys are more than welcome to wave those company banners - hope you get a decent hourly rate or %age cut for doing it ;)

greekbull
Yep I guess so lol.

RC, I will make this my last post on this thread because there seems to be no talking sense. Your right there do seem to be irate people who are mad that the order they made which said all along would ship in January, is in fact going to ship in January!?!?!?!?

I'm not in their back pocket, but I am a happy customer and am happy to say so. I don't speak for Fanatec but from my perspective looking in I think they have lived up to their end of what they have said all along which is GT2 ClubSport editions will ship in January. They also said that the GT2 wheel would ship Dec 13th which it did. Now if they miss the January mark then everybody can rightly be pretty upset. If they hit that mark then they have done exactly what they said they would do.

You have an option to order things separately if you can't wait(I couldn't wait so I did order separate).
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Not every "seperate order" has been fulfilled yet - perhaps you missed that detail.

I am fully expecting the final response from Fanatec to be "if you are so upset take back your money" rather than "How can we better serve you?" which will really be the saddest outcome possible.
 
So if i order the wheel and CS pedals separately rather then the bundle they will ship right away? Can anyone tell me the typical transit time to the US, im right outside Chicago.

The only difference is the carbon paddle shifts right?
 
IceZ
So if i order the wheel and CS pedals separately rather then the bundle they will ship right away? Can anyone tell me the typical transit time to the US, im right outside Chicago.
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They ship in the US from California. I'd expect 2 to 3 days once it ships.
 
RC45
I am fully expecting the final response from Fanatec to be "if you are so upset take back your money" rather than "How can we better serve you?" which will really be the saddest outcome possible.
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While I agree that is a sad outcome, sometimes you just can't make someone happy, and it's easier to let them go and move onto someone who can be made happy. My advice, open a cold one (or a few) and work on your B-spec, because it's gonna take a little time... and the less you stress, the faster it'll go by.
 
Sele1981
What the Fanatec wheels are not 100% compatible with GT5? Why this now? Ordered the GT3 yesterday :/
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LOL breaking my last statement and posting again but not to argue service lol. That is completely incorrect. The Fanatec GT3 and GT2 are fully supported. There is no Fanatec option in the GT5 menu but every button works and they are all fully mappable.
 

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