These guys get a lot of flak for their customer service and support experiences from what I have seen in various places so I thought I would share my experience. Short story basically I'd give the support a 10/10. I work for a major tech company so I get to hear all day about how everyone is always 100% of the time supposed to have a perfect experience with their products, and I know not everyone is going to have great experiences but I wanted to show some support for these guys here. I had some trouble with my CSP V3 installing the Brake Performance Kit recently and after struggling with it for a day I posted here, tried some more on Friday afternoon and after breaking a brand new Craftsman hex key I contacted Fanatec chat support online and in around 10 minutes I had an RMA setup and instructions that I would be getting a follow email on Monday with what to do next since by this point it was already about 6pm US mountain time so pretty much everything would have been closed for the day. Monday comes, I get the email that I need to send the pedals at my expense to their service center but once the RMA is done I would be refunded the shipping costs (could be cheaper for them I would think to just generate a return label for me to use but as long as I get the refund I guess it doesn't matter). I sent the pedals in on the next Monday and they had received them by Thursday, the next Monday I received an email from FedEx that some weird logistics company had sent me something, assumed with the weight and where it was coming from that it was my pedals, they arrived a day early and I couldn't be happier. In the end not only did Fanatec install my BPK into my V3s for me they actually replaced my pedals, on top of that while I was afraid they might do that when I sent them in I took off the D-shaped faces and extenders I completely forgot about the stiffer gas spring I had put in, they installed the stiffer spring on the set they had sent me as well. One thing I do want to mention so there aren't any misconceptions, the day I contacted the chat team was 10.25, my purchase date was 10.26 the year before so I was still in warranty when I started the process which may have helped my situation. Though back in the day when the 911 Turbo S wheel was still the cool new thing my original wheel failed and after something like 2-3 emails with a video they sent me a new wheel, I didn't even have to send my original back so these days my kids use the broken one to play cars with. Basically I've had good experiences every time I have needed to contact them.