Logitech G Pro Racing Wheel

[Mumster]

Yep, so that tells you the wheel and pedals are working fine - the OLED is purely showing you its output to the host and doesn't reflect in-game response. Check other cars in GT7 and also check in another game.

Same issue in AC so it must be the ps5

***update: booting the PS5 into safe mode clearing the caches (didn’t fix it) then booting to safe mode again and rebuilding the database fixed it. Thanks for the help Rich.

 

[Zeonymous]

I just got a Logitech G PRO Racing Wheel delivered today from Logitech’s official eBay store, and unfortunately the wheelbase has some major issues right out of the box.

The strange part is that the wheel is not completely dead. Some of the basic control functions work. The platform/Xbox selection buttons respond, the face buttons work in Forza, and the steering input is detected. So at first, it gives the impression that the device is alive.

But the actual wheelbase behavior is very wrong.

The base never performs the expected startup calibration movement. There is no direct-drive force feedback, no torque output, and no TrueForce/haptics behavior. The Settings button on the base also does nothing, completely dead with 3 dots forever moving left to right.

There is also a serious steering-position problem on left rotation. Around -75° left, the wheel suddenly jumps to roughly -435°. Later, around -202° left, it jumps/locks to -540° until about -270°, where it starts behaving normally again. Right rotation from 0 to +540° works normally.

So the control side appears partially functional, but the wheelbase itself seems to have major initialization, force-feedback, and position-reporting problems. This does not feel like a normal setup issue or a minor refurbished-item imperfection. It feels like the core wheelbase functions are defective.

I have video of the behavior as well.

The worst part?

I basically have the components for an entire sim rig on the way, with the only missing piece to my setup is going to be the wheel..
Pretty disappointing experience, especially for my first wheel. I was genuinely excited to finally get into a direct-drive setup.

Edit:
Evidence of the fault:

 

[LOGI_Rich]

Sorry to hear that. The 3 dots never going away is the indication that there's something wrong. Are you connecting directly to the PC/console using the USB cable that came with it or are you using a USB extension?

 

[Zeonymous]

Sorry to hear that. The 3 dots never going away is the indication that there's something wrong. Are you connecting directly to the PC/console using the USB cable that came with it or are you using a USB extension?

Yup. Same cable it came with, direct to a USB 3.2 Gen 2 no less. I know how peripherals can cause issues with both power and data when split on the same USB enumerator, so I was doing my best from the gate in hopes of bypassing any signal chain issues.

The cable was keyed to the slot on the device, so it does seem to be the correct cable, as well.

 

[LOGI_Rich]

Got it. And does that behave the same on every USB port on the PC, including ones currently used by other devices? Additionally, if you do have a USB hub, does using that have any effect on this?

If it continues to misbehave in all scenarios then I'm afraid there's an issue with the unit - please contact the support team for an exchange.

 

[Zeonymous]

Got it. And does that behave the same on every USB port on the PC, including ones currently used by other devices? Additionally, if you do have a USB hub, does using that have any effect on this?

If it continues to misbehave in all scenarios then I'm afraid there's an issue with the unit - please contact the support team for an exchange.

I'll take it back out of the box and test across more USB ports.
I've already tried to contact Logitech support a couple of times, but their chats keep routing me from sales rep to sales rep. It's basically a Tech-Support loop, where Logi is paying sales reps to sit on chats passing the same customers to eachother, never landing them where they need to.
They've created maybe 4 or 5 tickets doing this, and the chats themselves eventually bug out because the site seems to confuse the handover; then the bot who is meant to hand out a ticket for the previous conversation never shows up and it becomes a limbo state where none of those emails are responded to.

It's an extremely frustrating experience... I'll probably call today. Though, testing comes first.

 

[LOGI_Rich]

Let me know post-testing if you do need to return it and give me the latest ticket number so I can escalate it for you.

 

[samsarazz]

I'll take it back out of the box and test across more USB ports.
I've already tried to contact Logitech support a couple of times, but their chats keep routing me from sales rep to sales rep. It's basically a Tech-Support loop, where Logi is paying sales reps to sit on chats passing the same customers to eachother, never landing them where they need to.
They've created maybe 4 or 5 tickets doing this, and the chats themselves eventually bug out because the site seems to confuse the handover; then the bot who is meant to hand out a ticket for the previous conversation never shows up and it becomes a limbo state where none of those emails are responded to.

It's an extremely frustrating experience... I'll probably call today. Though, testing comes first.

I’ve had the same experience with Logitech support, atrocious experience. Very frustrating.

 

[Zeonymous]

Let me know post-testing if you do need to return it and give me the latest ticket number so I can escalate it for you.

I'm building a watcher script for the wheel's USB connection to make sure there is no user-error I'm missing here.
The testing resulted in the following;
The exact same failure state on all configurations, including other Logitech-based USB cables for the G Pro Wireless mouse.
Both UBS and Hubs all resulted in the same failure state.

Failure flow:
Disconnected (Both USB/Power) > Connect USB > Connect Power > Power on (with and without wheel)
Without wheel "Please connect wheel" on LED display
With wheel; Same platform selection.

None of the testing cases resulted in the wheel's calibration step when turned on or USB connected/wheel connected/platform selected.
DD and Haptics remain dark.

Upon selecting PC or Xbox (Tried multiple states on multiple USB configurations and Logi cables) the result was the same:
3 dots, infinitely.

The latest ticket is: 17334552
This was the ticket I responded to in hopes I'd get a proper response from the correct department.
I'll stick with this one if it's decided escalation is required.

Edit: Sorry, I'm very involved in trying to get this sorted out I never stopped to thank you. 😅
I appreciate your help, Rich. Thanks, you're the most direct link I've had to Logitech, and I have a reddit user to thank for having directed me to this forum regarding this issue. I'm very appreciative of your assistance!

 

[LOGI_Rich]

No worries - I'm on reddit too, so either works :-)

I'll get this escalated with the support team for you. One last thing to note: the Pro and RS50 don't perform a full left/right/centre calibration like the old G-series wheels do. Instead it just gently centres the wheel and then the OLED will show the home screen. Just wanted to set expectations for when you get a working unit.

 

[Zeonymous]

No worries - I'm on reddit too, so either works :-)

I'll get this escalated with the support team for you. One last thing to note: the Pro and RS50 don't perform a full left/right/centre calibration like the old G-series wheels do. Instead it just gently centres the wheel and then the OLED will show the home screen. Just wanted to set expectations for when you get a working unit.

Oh, right. As mentioned; this is my first wheel. I know from videos that it's meant to at least rock. Not the horror stories of people getting their tables flipped on calibration from days old! Haha

Again, thanks for the help, Rich.