[/B]It was not bound to happen. It did happen, right after Most Wanted, their 4th game in the franchise.
Carbon, Undercover, ProStreet, World, The Run, all were met with mild-to-poor reviews compared to HP2, Underground/2 & Most Wanted. Although personally, I couldn't stand Underground 2 & it's hard for me to consider Hot Pursuit II as one of their creations since EA Seattle was a contributor as well.
This is not a re-make, either. This is a new NFS game. It only shares a title.
If you want a story, then watch for BlackBox NFS games. Part of Hot Pursuit's charm (& NFS in general) is that it does need a story to be a solid game. The first generation is nothing but classics & did not need live action cut scenes to do so. Obviously, there's a fault in there somewhere on why the first generation did so well & the second generation of NFS did not.
That's because that's all the relationship is; the name. The premise of both games is the same; get to the top, aka, Most Wanted. That's it.
You've never played the game though, so how could you possibly feel like it lacks soul, considering your only judgement so far has just been on it not being a rehashed title? To add to that, we don't know what all the new features have been added, so there very well may be some Most Wanted throwbacks such as Speedbreakers.