- 26,911
- Houston, Texas, USA
- JMarine25
I am seeking advice for an issue that has annoyed me since mid-late March of this year. Searching online to get hints from others just further befuddled me in trying to retake my PC and my regain my sanity. I'm hoping to resolve this matter somehow. If I don't speak up about this, I may be unable to get any advice or even allow others searching the Internet to get some advice. Most of you used to me since my GTPlanet debut in December 2003 may know me for "40 page intros." Well, this one is worth it because the perfectionist in me want to be as detailed as possible about everything in trying to document my issues. But first, some inisght on what I'm using as I try to explain my problem...
What I Have
I have a 2005 HP Pavillion computer. Since about May 1997 and until October 2008, I've enjoyed the awesomeness of dialup Internet access. Since joining the wireless crowd, I've enjoyed wireless Internet using my Netgear WG311v3 PCI wireless network adapter. The adapter is good for Wireless-G. I am considering getting a newer adapter to take better advantage of the new Wireless-N network now in my household. I have a USB wired mouse, and I also have both a PS/2 keyboard and a USB wired keyboard. My family recently gone from an AT&T 2Wire modem to a Motorola Surfboard under Comcast Xfinity Internet. My PC is running Windows XP SP3. I use Windows Firewall and recently went back to Microsoft Security Essentials after uninstalling avast! antivirus. Back around 2008 or so, I bought a 1GB RAM module to boost the 381 MB RAM to 1.3 MB RAM.
Since I am having wireless Internet troubles with my PC, I use my Samsung Galaxy Player 4.2 (it is a portable media player and not a "phone") for WiFi Internet access.
The Problem
What's the problem? Recently, I have noted at seemingly random times that my wireless Internet would drop when certain Internet activity occurs. What happens when the connection is dropped? Here is what happens: my WiFi connection gets dropped from the network, followed by the sound card going out. I then have only limited access to my mouse and my keyboard before the computer eventually freezes up to where I have to do a hard reboot to regain control of my PC and my WiFi... until the next potential time the WiFi connection and/or my PC crashes. By not using the Internet or through limited usage (even including any automatic downloading), I am fortunate to go a full day with a consistent connection and with my PC running fine. Other times, I just almost expect my connection to crash at an expected or unexpected time. I don't get a Blue Screen of Death (BSOD), I don't see any minidump reports telling me about any crash information, I don't see any logs saying that any program crashed with some faulting module... only hint I get is in the Event Viewer showing Event ID 4202 in Event Viewer. Because of the anonymous nature of these crashes, I do not use the WiFi on my PC unless I really have to. I tried to use the Internet on my PC to download the Windows XP SP3 pack- only to have the download fail on me, and I ended up successfully downloading XP SP3 from my Android device. Or I may only use the WiFi Internet just to be sure that it's still working.
When I check the Event Viewer, the ONLY hint I get that my connection has crashed is a 4202 Event under Tcpip. It used to be that after a serious error, a window would show up saying that Windows recovered from a serious error. But once my WiFi goes out *randomly* after some activity, I don't get any hints or any sort of advice except for that lone Tcpip 4202 Error event. For the uninitiated, event 4202 in Event Viewer states that the network adapter has disconnected from the network. It suggests the network adapter has malfunctioned if the network adapter has not been disconnected. All this tells me is to be ready to shut down the computer and reboot to regain all functionality again.
Sometimes, I could simply be browsing files on my PC or trying to find certain files to open, and either my PC or my connection would crash, leaving me no choice but to reboot. The wireless connection does not recover even if I attempt to Repair the connection. Same goes if I try to manually disable and enable the WiFi connection. I have even run virus scans which eventually have crashed the WiFi connection. The virus scan continues; but once it's done (or after canceling the scan) after the WiFi crash, the PC freezes up to where a hard reboot brings everything back to normal. I may even try to access a feature or open a program, and the PC will crash to where I have to restart the computer. Just as worse... the WiFi may crash some time after the Windows XP "Welcome" screen appears! I sometimes started the computer in Safe Mode after the PC fails to load without crashing or freezing in successive attempts just to reload in Normal Mode.
My computer would rarely freeze up and crash since first getting it in 2005. But after these crashes become more frequent, I am starting to feel as disappointed of dealing with these crashes as I have with my previous eMachines computer. My PC has worked VERY fine until my suspicions arose starting in mid-late March of this year. So it isn't like I have fiddled with the same issue for a long while.
Diagnosis
Now comes the business of trying to diagnose how to resolve this issue. I have attempted virus scans using avast! (which I have recently uninstalled) and MalwareBytes, both of which coming clean. I've even used MalwareBytes in Safe Mode with no notice of any viruses. I have even attempted to disable certain programs from starting up as well as disabling any Services that I think may be hampering my computer and its online connection. All of which, to no avail. I basically have to use my Samsung Galaxy Player 4.2 (it is a media player, not a "phone") and the WiFi capabilities of that device to use the Internet. My PS3 also is on the same WiFi network. Both my Android portable media player and the PS3 can access and maintain a connection just fine. The only problem is in trying to maintain a solid connection and hope that random WiFi crash doesn't happen while browsing online or looking up files on my PC.
It helps to note that I have both a PS/2 keyboard and a USB keyboard. I have my USB keyboard initially to try to type more efficiently with the PS3. I also use a wired USB mouse. When the WiFi crashes happen, and if my PS/2 keyboard is connected, I am unable to use my PS/2 keyboard unless I restart the computer. My USB mouse runs fine. When the WiFi crashes happen, and if my USB keyboard is connected, both my USB mouse and USB keyboard remain functional until the PC eventually freezes up after closing a tab or window or something.
I took advice to disable the Wireless Zero Configuration recently, and that did nothing to resolve the matter. I eventually re-enabled the WZC and still face the same problem. I did a System Restore last month (not a full re-install of Windows XP), and that did nothing to solve the WiFi issues I'm facing. I have had "Spybot: Search and Destroy" to investigate my PC along with the use of TeaTimer. That went clean. HijackThis seemed pretty clean as well.
Conclusions Drawn
After thinking a lot about what has happened with my PC, I've come to these conclusions:
* Whatever is impacting my PC has to do with my WiFi connectivity. So I may think there may be a firewall issue denying certain kinds of traffic. Of course, I have no clue of any potential firewall matters of blocking of certain network traffic impacting my firewall and eventually my PC and WiFi. Nothing firewall related shows up or is reported that I know of.
* I don't think a virus, malware, spyware, or some rootkit is hiding in my PC to cause these WiFi issues. It isn't as if my browsers or anything are directing me to suspicious sites or re-directing my browsing to some shady site.
* I do not suspect my PCI wireless network adapter card has any problems. If it did, I (1) would not be able to access the WiFi connection, and (2) I would not to able to maintain my connection without any sort of faulty drivers or software. I did reinstall my network driver cards, and this did NOT resolve the matter. (Remember that as of this post, I was considering getting another wireless adapter but didn't get one.)
* It can't be a router or modem problem because I can connect to it properly more or less. The wireless router/modem also connects another PC, my Samsung Galaxy Player, my PlayStation 3, and of course- my PC. It would be a router/modem issue if it shuts off or disconnects every so often. For the most part, the connection remains solid all day every day unless the network is down or if the power goes out or something.
* While the crashes can happen at any random moment, most of these times either happen as I am exploring sites or while something is downloading (such as updates automatically downloaded, for example). Some Internet activity of some capacity ends up resulting in a random crash of the PC and WiFi. Since these are random moments that these crashes could happen, it is difficult to actually get a handle on when the PC or the connection will crash and what actually triggers the crashes.
* I initially believed this was a problem with Firefox and Opera. I only use Internet Explorer "for emergencies only." I have Firefox 20 and Opera 12.15 (I believe). Since I use Windows XP SP3, the highest IE I can use is IE8. I don't have a handful of add-ons for IE8, so I am able to use IE8 for a certain amount of time and in a certain capacity. Chrome has given me a bad experience, so I am not even considering returning to Chrome. Firefox checks for updates, and Opera is used for checking on my E-mails. Those options could lead to the dreaded Tcpip 4202 error my PC can't recover from without a restart.
* I once suspected using Facebook and logging into Google were culprits in my WiFi issues. I am not logged into Google when I use IE. This is a problem for me because I use Blogger/Blogspot and YouTube- which require using Google accounts. Google may sometimes send me updates on who added me on Google+ or something like that. Those Google activities are among certain activities that will help to my wireless connection crashing at a random moment.
* Fearing that my PC may be overheating or not performing at its best, I dusted off the inside of my computer and got some dust out. That basically stopped my PC from making a loud whirring sound after using some programs for a certain amount of time.
* The wireless connection may report it is running at 1.0 Mbps. I am connected to WiFi and able to reach certain sites just fine, but I may suspect something may be dropping down the connection to where it eventually disconnects from my PC.
* This thing isn't killing my computer, so I doubt I need a new computer. Even if my PC is outdated by today's standards, it still works just fine.
After suspecting these things, and after countless Google searches for answers, I am at the end of my rope determining what more can I do to resolve (or at least treat) this issue. I figure it may be some kind of bug within XP or some kind of firewall issue, or I may need to consider getting another wireless adapter to replace my somewhat five-year old PCI network adapter. I would prefer getting another PCI wireless network adapter since the USB ports at the back of my PC are all filled up. However, I would have to make some adjustments if I wanted to get another USB device. Or I could just get one of those multi-port USB things. It would be near impossible for me to try a wired connection as opposed to a wireless connection.
This is as detailed as I can be about my PC/online issue. I am welcome to answer any further questions or offer some other details. Are these WiFi crashes something I'm going to have to live with, or is there anything that can seriously help me resolve this? Your advice is welcome.
[UPDATE] The Wi-Fi issue seems to have been resolved. It now seems to be a sound issue.
What I Have
I have a 2005 HP Pavillion computer. Since about May 1997 and until October 2008, I've enjoyed the awesomeness of dialup Internet access. Since joining the wireless crowd, I've enjoyed wireless Internet using my Netgear WG311v3 PCI wireless network adapter. The adapter is good for Wireless-G. I am considering getting a newer adapter to take better advantage of the new Wireless-N network now in my household. I have a USB wired mouse, and I also have both a PS/2 keyboard and a USB wired keyboard. My family recently gone from an AT&T 2Wire modem to a Motorola Surfboard under Comcast Xfinity Internet. My PC is running Windows XP SP3. I use Windows Firewall and recently went back to Microsoft Security Essentials after uninstalling avast! antivirus. Back around 2008 or so, I bought a 1GB RAM module to boost the 381 MB RAM to 1.3 MB RAM.
Since I am having wireless Internet troubles with my PC, I use my Samsung Galaxy Player 4.2 (it is a portable media player and not a "phone") for WiFi Internet access.
The Problem
What's the problem? Recently, I have noted at seemingly random times that my wireless Internet would drop when certain Internet activity occurs. What happens when the connection is dropped? Here is what happens: my WiFi connection gets dropped from the network, followed by the sound card going out. I then have only limited access to my mouse and my keyboard before the computer eventually freezes up to where I have to do a hard reboot to regain control of my PC and my WiFi... until the next potential time the WiFi connection and/or my PC crashes. By not using the Internet or through limited usage (even including any automatic downloading), I am fortunate to go a full day with a consistent connection and with my PC running fine. Other times, I just almost expect my connection to crash at an expected or unexpected time. I don't get a Blue Screen of Death (BSOD), I don't see any minidump reports telling me about any crash information, I don't see any logs saying that any program crashed with some faulting module... only hint I get is in the Event Viewer showing Event ID 4202 in Event Viewer. Because of the anonymous nature of these crashes, I do not use the WiFi on my PC unless I really have to. I tried to use the Internet on my PC to download the Windows XP SP3 pack- only to have the download fail on me, and I ended up successfully downloading XP SP3 from my Android device. Or I may only use the WiFi Internet just to be sure that it's still working.
When I check the Event Viewer, the ONLY hint I get that my connection has crashed is a 4202 Event under Tcpip. It used to be that after a serious error, a window would show up saying that Windows recovered from a serious error. But once my WiFi goes out *randomly* after some activity, I don't get any hints or any sort of advice except for that lone Tcpip 4202 Error event. For the uninitiated, event 4202 in Event Viewer states that the network adapter has disconnected from the network. It suggests the network adapter has malfunctioned if the network adapter has not been disconnected. All this tells me is to be ready to shut down the computer and reboot to regain all functionality again.
Sometimes, I could simply be browsing files on my PC or trying to find certain files to open, and either my PC or my connection would crash, leaving me no choice but to reboot. The wireless connection does not recover even if I attempt to Repair the connection. Same goes if I try to manually disable and enable the WiFi connection. I have even run virus scans which eventually have crashed the WiFi connection. The virus scan continues; but once it's done (or after canceling the scan) after the WiFi crash, the PC freezes up to where a hard reboot brings everything back to normal. I may even try to access a feature or open a program, and the PC will crash to where I have to restart the computer. Just as worse... the WiFi may crash some time after the Windows XP "Welcome" screen appears! I sometimes started the computer in Safe Mode after the PC fails to load without crashing or freezing in successive attempts just to reload in Normal Mode.
My computer would rarely freeze up and crash since first getting it in 2005. But after these crashes become more frequent, I am starting to feel as disappointed of dealing with these crashes as I have with my previous eMachines computer. My PC has worked VERY fine until my suspicions arose starting in mid-late March of this year. So it isn't like I have fiddled with the same issue for a long while.
Diagnosis
Now comes the business of trying to diagnose how to resolve this issue. I have attempted virus scans using avast! (which I have recently uninstalled) and MalwareBytes, both of which coming clean. I've even used MalwareBytes in Safe Mode with no notice of any viruses. I have even attempted to disable certain programs from starting up as well as disabling any Services that I think may be hampering my computer and its online connection. All of which, to no avail. I basically have to use my Samsung Galaxy Player 4.2 (it is a media player, not a "phone") and the WiFi capabilities of that device to use the Internet. My PS3 also is on the same WiFi network. Both my Android portable media player and the PS3 can access and maintain a connection just fine. The only problem is in trying to maintain a solid connection and hope that random WiFi crash doesn't happen while browsing online or looking up files on my PC.
It helps to note that I have both a PS/2 keyboard and a USB keyboard. I have my USB keyboard initially to try to type more efficiently with the PS3. I also use a wired USB mouse. When the WiFi crashes happen, and if my PS/2 keyboard is connected, I am unable to use my PS/2 keyboard unless I restart the computer. My USB mouse runs fine. When the WiFi crashes happen, and if my USB keyboard is connected, both my USB mouse and USB keyboard remain functional until the PC eventually freezes up after closing a tab or window or something.
I took advice to disable the Wireless Zero Configuration recently, and that did nothing to resolve the matter. I eventually re-enabled the WZC and still face the same problem. I did a System Restore last month (not a full re-install of Windows XP), and that did nothing to solve the WiFi issues I'm facing. I have had "Spybot: Search and Destroy" to investigate my PC along with the use of TeaTimer. That went clean. HijackThis seemed pretty clean as well.
Conclusions Drawn
After thinking a lot about what has happened with my PC, I've come to these conclusions:
* Whatever is impacting my PC has to do with my WiFi connectivity. So I may think there may be a firewall issue denying certain kinds of traffic. Of course, I have no clue of any potential firewall matters of blocking of certain network traffic impacting my firewall and eventually my PC and WiFi. Nothing firewall related shows up or is reported that I know of.
* I don't think a virus, malware, spyware, or some rootkit is hiding in my PC to cause these WiFi issues. It isn't as if my browsers or anything are directing me to suspicious sites or re-directing my browsing to some shady site.
* I do not suspect my PCI wireless network adapter card has any problems. If it did, I (1) would not be able to access the WiFi connection, and (2) I would not to able to maintain my connection without any sort of faulty drivers or software. I did reinstall my network driver cards, and this did NOT resolve the matter. (Remember that as of this post, I was considering getting another wireless adapter but didn't get one.)
* It can't be a router or modem problem because I can connect to it properly more or less. The wireless router/modem also connects another PC, my Samsung Galaxy Player, my PlayStation 3, and of course- my PC. It would be a router/modem issue if it shuts off or disconnects every so often. For the most part, the connection remains solid all day every day unless the network is down or if the power goes out or something.
* While the crashes can happen at any random moment, most of these times either happen as I am exploring sites or while something is downloading (such as updates automatically downloaded, for example). Some Internet activity of some capacity ends up resulting in a random crash of the PC and WiFi. Since these are random moments that these crashes could happen, it is difficult to actually get a handle on when the PC or the connection will crash and what actually triggers the crashes.
* I initially believed this was a problem with Firefox and Opera. I only use Internet Explorer "for emergencies only." I have Firefox 20 and Opera 12.15 (I believe). Since I use Windows XP SP3, the highest IE I can use is IE8. I don't have a handful of add-ons for IE8, so I am able to use IE8 for a certain amount of time and in a certain capacity. Chrome has given me a bad experience, so I am not even considering returning to Chrome. Firefox checks for updates, and Opera is used for checking on my E-mails. Those options could lead to the dreaded Tcpip 4202 error my PC can't recover from without a restart.
* I once suspected using Facebook and logging into Google were culprits in my WiFi issues. I am not logged into Google when I use IE. This is a problem for me because I use Blogger/Blogspot and YouTube- which require using Google accounts. Google may sometimes send me updates on who added me on Google+ or something like that. Those Google activities are among certain activities that will help to my wireless connection crashing at a random moment.
* Fearing that my PC may be overheating or not performing at its best, I dusted off the inside of my computer and got some dust out. That basically stopped my PC from making a loud whirring sound after using some programs for a certain amount of time.
* The wireless connection may report it is running at 1.0 Mbps. I am connected to WiFi and able to reach certain sites just fine, but I may suspect something may be dropping down the connection to where it eventually disconnects from my PC.
* This thing isn't killing my computer, so I doubt I need a new computer. Even if my PC is outdated by today's standards, it still works just fine.
After suspecting these things, and after countless Google searches for answers, I am at the end of my rope determining what more can I do to resolve (or at least treat) this issue. I figure it may be some kind of bug within XP or some kind of firewall issue, or I may need to consider getting another wireless adapter to replace my somewhat five-year old PCI network adapter. I would prefer getting another PCI wireless network adapter since the USB ports at the back of my PC are all filled up. However, I would have to make some adjustments if I wanted to get another USB device. Or I could just get one of those multi-port USB things. It would be near impossible for me to try a wired connection as opposed to a wireless connection.
This is as detailed as I can be about my PC/online issue. I am welcome to answer any further questions or offer some other details. Are these WiFi crashes something I'm going to have to live with, or is there anything that can seriously help me resolve this? Your advice is welcome.
[UPDATE] The Wi-Fi issue seems to have been resolved. It now seems to be a sound issue.
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