I had the exact same issue. I received an email from Katie Brubaker (are similar) saying my ordered shipped on the 17th. USPS website still says received electronic shipping notice on Nov 18th. I contacted the shipping lady and she states that it is a problem with USPS and that it in fact shipped out on the 17th. I guess we'll see.
I too am not impressed with the US distributor. They took my money on the 10th. Sent me a notice on the 11th that it would be shipping. I thought that that meant it would actually ship. Didn't get an actual shipping notice until the 17th. I went back and read the email I got on the 11th and in the small print it says it may not ship until 1 week later. Not sure why they send you a notice that it's shipping if it really isn't shipping. Oh well. They did send it priority international so hopefully it's here soon.
Looks like we're in the same boat. I'm from Calgary, btw.
Kate Brubaker also told me that it's a problem with USPS and they only thing she can do is "assure me that we shipped it on the 17th". I asked German support (someone named Claudia who helped me with the payment issue) and she forwarded my concern to the shipping warehouse in the USA however a different CSR responded, who's name is also Claudia. She said asked me if I wanted them to ship the order out again because "USPS may have lost it". I've sent her my order number and receipt number on Friday but she hasn't got back to me. I tried calling her but I can't get through from work.
It's a bit of an issue with regards to tracking because with the weather here (super cold, snowy, and windy) I'd like to know when I should be expecting the order just in case the pick up slip that Canada Post leaves blows away or falls into the snow and gets shoveled away.
Like I said before, my wheel was tracked right through but the stand seems like it's been neglected or lost or USPS tracking doesn't work the way I think it works (someone scans the package and it updates tracking at the same time).
WHEEL (USPS):
Delivered Abroad, November 12, 2010, 11:59 am, CANADA
At Foreign Delivery Unit, November 12, 2010, 10:34 am, CANADA
Out of Foreign Customs, November 10, 2010, 11:25 am, CANADA
Into Foreign Customs, November 09, 2010, 9:29 am, CANADA
Arrived Abroad, November 09, 2010, 9:29 am, CANADA
International Dispatch, November 06, 2010, 10:55 am, ISC LOS ANGELES CA (USPS)
Arrival
Electronic Shipping Info Received, November 06, 2010
WHEEL (Canada Post):
2010/11/12 AM CALGARY Item successfully delivered
10:34 CALGARY Item out for delivery
2010/11/10 11:25 RICHMOND Item processed at postal facility
2010/11/09 09:29 VANCOUVER International item arrived in Canada and will be reviewed by Customs
2010/11/06 10:55 International item processed in origin country
10:55 International item has left the origin country and is en route to Canada
01:45 International item mailed in origin country
STAND (USPS):
The U.S. Postal Service was electronically notified by the shipper on November 17, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.
If the one order takes as long as the order I should have it today or at the very latest by the end of the week but who knows where it is.
First wheel I have owned so has taken some getting used to but definitely glad I bought one.
