Fanatec GT2 CS edition order status

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Fanatec...
I will sit down with my team tomorrow and get a clear picture on all open orders. I know there are a lot of backorders so I want to be sure of what is going on. I want to post something on my blog tomorrow or on Monday.
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When you do get your team together, I implore you please prioritize shipments to the people who ordered first, especially the CS edition. I think speak for everyone when I say how frustrating it is to hear of others who have place orders more recently and have already received their products just because they ordered them seperately.
 
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When will the final GT2 orders be done by? I really want to order one but I dont get my pay from work till next Friday (14th) any ideas?
 
faddish
When you do get your team together, I implore you please prioritize shipments to the people who ordered first, especially the CSP. I think speak for everyone when I say how frustrating it is to hear of others who have place orders more recently and have already received their products just because they ordered them seperately.
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And the people who had orders that canceled and re-ordered per Thomas's suggestion. (I placed a CS package on the 12th of December)
 
faddish
When you do get your team together, I implore you please prioritize shipments to the people who ordered first, especially the CSP. I think speak for everyone when I say how frustrating it is to hear of others who have place orders more recently and have already received their products just because they ordered them seperately.
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Have you not read previous posts from Thomas?! GT2 Clubsport editions are not shipping at the moment, if you change your order to separate wheel and clubsports it'll speed up delivery. I did that yesterday and received my UPS tracking number this afternoon, fingers crossed it arrives tomo but more likely Monday.
 
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Ordering seperately? Sounds like a money making method... If I order the GT3 CE seperately I must pay 100€ or more only to receive things faster... and then, I get the wheel and can´t play because I got no pedals... How senseless is that please?
 
In the US, ordering the Clubsport edition of the GT2 vs ordering all the same parts separately is exactly the same price. Though if you order the parts separately, you get black anodized aluminum shift paddles instead of carbon fiber.
 
Sele1981
Ordering seperately? Sounds like a money making method... If I order the GT3 CE seperately I must pay 100€ or more only to receive things faster... and then, I get the wheel and can´t play because I got no pedals... How senseless is that please?
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Spyder's talking about the ClubSport Edition not the CSPs. And if you have a GT3 CE ordered your right it is a pretty big price difference. In the case of the GT2 it's the same price but as stated above with Aluminum paddles instead of Carbon.
 
And the people who had orders that canceled and re-ordered per Thomas's suggestion. (I placed a CS package on the 12th of December)
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I guess what I am requesting is stop shipping seperate pieces to people that are part of a CS (clubsport package, not just pedals) until you have fulfilled the obligation to people who have ordered first & purchased the package.

The pedals are in short supply already from what it sounds like. The more they ship out these seperate pieces the longer it will take us (who have been waiting for some time) who have ordered the package to get our stuff.

I'm not sure if things get done differently in Germany than in the U.S but orders should be filled by order date priority. The waiting should be done by those who waited to order, not the first ones in line.
 
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I thought it was the shifters that were in short supply (or not available at all), not the pedals. I was told that the clubsport pedals were in stock.
 
greekbull
Spyder's talking about the ClubSport Edition not the CSPs. And if you have a GT3 CE ordered your right it is a pretty big price difference. In the case of the GT2 it's the same price but as stated above with Aluminum paddles instead of Carbon.
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Whoops, corrected my post!
 
faddish
I guess what I am requesting is stop shipping seperate pieces to people that are part of a CSP (clubsport package, not just pedals) until you have fulfilled the obligation to people who have ordered first & purchased the package.

The pedals are in short supply already from what it sounds like. The more they ship out these seperate pieces the longer it will take us (who have been waiting for some time) who have ordered the package to get our stuff.

I'm not sure if things get done differently in Germany than in the U.S but orders should be filled by order date priority. The waiting should be done ny those who waited to order, not the first ones in line.
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Thomas, this is HUGE. Please do fulfil obligation to customers who bought the package and have waited prior to fulfilling these piecemeal orders.
 
Sele1981
Ordering seperately? Sounds like a money making method... If I order the GT3 CE seperately I must pay 100€ or more only to receive things faster... and then, I get the wheel and can´t play because I got no pedals... How senseless is that please?
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I can assure you it's not a money making scam! I ordered GT2 wheel, clubsports and a shifter set, of those the wheel and pedals have shipped suggesting the shifters are out of stock which is what's holding up the GT2 and GT3 Clubsport editions.

Thomas said that he expects to clear all pre-orders this month which means they must be expecting shifters in soon, in your case it might be best to sit tight.
 
faddish
I guess what I am requesting is stop shipping seperate pieces to people that are part of a CSP (clubsport package, not just pedals) until you have fulfilled the obligation to people who have ordered first & purchased the package.
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I'm not sure you understand...Thomas has already stated that they cannot ship the GT2 packages. Period.
You say he should ship them seperately to people who ordered the package but he has already made it clear that is not possible.

You can buy the CSP alone, you can buy the GT2 alone, but I'm pretty sure the shifter and the paddles are not in stock ATM. Obviously one of those two things is holding up the packaged orders and he's already stated that there is a limitation to splitting up the packaged orders and it cannot be done.
 
Booey
I'm not sure you understand...Thomas has already stated that they cannot ship the GT2 packages. Period.
You say he should ship them seperately to people who ordered the package but he has already made it clear that is not possible.

You can buy the CSP alone, you can buy the GT2 alone, but I'm pretty sure the shifter and the paddles are not in stock ATM. Obviously one of those two things is holding up the packaged orders and he's already stated that there is a limitation to splitting up the packaged orders and it cannot be done.
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No, I am pretty sure we understand. As I said previously, we understand they cannot ship the package right now. We just want to ensure that parts they do have in stock now are reserved until the rest of the out of stock items arrive. I could imagine with a glut of CS pedal orders and wheel orders separate from the package that a shortage will occur which would cause even further delay for those if us that ordered the CS package a month ago. In my head I want to see my wheel and my CS pedal sitting in a corner with my name on it until the shifters arrive.
 
No, I am pretty sure we understand. As I said previously, we understand they cannot ship the package right now. We just want to ensure that parts they do have in stock now are reserved until the rest of the out of stock items arrive. I could imagine with a glut of CS pedal orders and wheel orders separate from the package that a shortage will occur which would cause even further delay for those if us that ordered the CS package a month ago. In my head I want to see my wheel and my CS pedal sitting in a corner with my name on it until the shifters arrive.
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Misterstatic, that makes perfect sense! As we don't want to have a scenario where the shifters come and now we r short of csp.
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Exactly!

With the way things are going that is a definate possibility.

By the way I am the operations manager of a small company and there are many different inventory software programs that can handle and track the splitting up of orders. Don't get me wrong I believe they can't split up the orders, but only because their inventory tracking system can't keep it straight......assuming they have one. I took a little shot there at the end.

I will happily wait as long as I don't feel mistreated
 
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MisterStatic
No, I am pretty sure we understand. As I said previously, we understand they cannot ship the package right now. We just want to ensure that parts they do have in stock now are reserved until the rest of the out of stock items arrive. I could imagine with a glut of CS pedal orders and wheel orders separate from the package that a shortage will occur which would cause even further delay for those if us that ordered the CS package a month ago. In my head I want to see my wheel and my CS pedal sitting in a corner with my name on it until the shifters arrive.
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this should be done. they should have these orders lined up in boxes partially filled and throw the shifters in as they come in. and stop taking Package orders so that people can just order in pieces for now and everyone gets the exact allocation.
 
Yes, what worry me very much is that a very simple question was not answered in the heated bickering exchange in the last 2 or 3 pages.

It worry me a lot as I also have a GT2 clubsports edition on order.

I am waiting very patiently fully aware that it was a pre-order and will ship in Jan’2011 I hope not 2012 :P. so ever since I placed my order early December’2010 and that 565.02USD was paid the same day.

I have not send any email to fanatic or made a single post on any forums until now, as I am fully aware that I could very well have to wait until 1/31/2011 to receive the shipping info and few more days for the items to get to me in full package with finger crossed.

However the fact that these simple question were not answered at its first chance worries me.

Q1: are GT2 wheel and clubsports pedals being set aside while waiting for the shifters to come in stock to make the GT2 CE package complete and ship by 1/31/2011?

Simple Answer could have been: yes they are, and once the shifters comes in ordres will be shipped in the order it was received.

Or the answer could have been: no wheels and pedals does not need to be set aside as we are waiting for complete CE packages from the manfactures to fill all CE orders.

Q2: will CE orders end up waiting for our complete order until 1/31/2012 or beyond?
Answer: yes because we might run out of GT2 wheel or clubsports padals or the carbon boards, when the shifters are in, and you will have to wait for next batch of whatever is now out of stock and hope that everyone who did not order the CE package does not all return and order the shifter making it out of stock once again before your CE orders are shipped.

if fanatec would just be more clear on how things will be done, it would save many people the trouble to decide if they want to hold on to their CE orders or just go ahead and cancel and can 1 order another brand, or 2 reorder with fanatec with more peace of mind by knowing what will be shipped and what can’t be shipped.

Just wanted to vent my 2 cents for waiting for this long.

Thanks,
 
greekbull
LMAO you have to love the agent Scully line!

And there is no fraud when you have an uncooperative customer that is abusive. The company is clearly offering your money back. Just as I would do with my business if I had someone that instead of working to get a resolution looks to have a clear agenda. Honestly RC it doesn't look like you want your "problem" resolved. When asked questions about the problem, your response was your tech people know ask them?
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This is because they do. They asked for and received a detailed email outlining the technical issues being experienced. Never heard a peep back.

Please try keep up.

We are beyond the technical issue now - I have come to accept the GT2 wheel has issues. I now want the single item paid ,for shipped. The item that has been claimed to be in stock and able to be shipped for a many days now.

greekbull
If I were to have a customer like you going out of his way to bash my company on a public forum and threatening to sue I would kindly give you your money back as well and send you on your way.

You accuse others of being in their back pocket for offering a counterpoint which seems to be the reality for most of their customers judging from the last few pages.
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Actually - rather than come off as an arrogant "CEO", you (and he) could have put this entire issue to bed by simply having the already paid-for CSP's shipped. Boy, now that was a majorly tough "executive" decision to make.

You have the product in stock. You have a customer that is paid up and waiting. What to do to resolve this issue?? Let me think... uhm - oh, yes, why not just ship the item - or at th every least, update the customers status.

And we didnt have a public holiday this week in the US, where the product is shipping from.

You also see all those "realistic and supportive" customers?? I dont mind being the whipping boy of the Fanatec corporate response for now - in a week or so the rest of the "reasonable and realistic" people will also start to ask the same questions I am - what then? You and the rest of the Fanatecboys going to start ganging up on them as well? Eventually if it quacks and swims like a duck, you are going to have to start admitting it is a duck.

Zero7159
Understood. My suggestion would be that you follow up with a polite email to Claudia about the status of your order. That is part of what I did, and it worked wonders. She was very responsive.
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This I will try next. Sounds like Ms. Claudia is the real gearset that keeps their transmission going smoothly.
 
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MisterStatic
No, I am pretty sure we understand. As I said previously, we understand they cannot ship the package right now. We just want to ensure that parts they do have in stock now are reserved until the rest of the out of stock items arrive. I could imagine with a glut of CS pedal orders and wheel orders separate from the package that a shortage will occur which would cause even further delay for those if us that ordered the CS package a month ago. In my head I want to see my wheel and my CS pedal sitting in a corner with my name on it until the shifters arrive.
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Alright my mistake, I didn't consider that scenario.
 
MildAshers
So they wont cease its existance just yet, as they did with the previous cross platform wheel?
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The GT2 is not a limited edition wheel like the PWTS was. With the PWTS they could only make 10,000 I believe. So I think you should be fine with a future GT2 order.
 

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