GT5 Signature Edition(s) delivered damaged

  • Thread starter Thread starter Turbo_Nutta
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Turbo_Nutta

Turbo_Nutta

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Turbo_Nutta
Hi guys,

I just thought I'd share my recent experience with you, and try and find out if any of you have had the same...

Like many of you, I pre-ordered Gran Turismo 5 a while back, expecting a November release and, in my excitement, I opted for the Signature Edition to commemorate the day!!

Having pre-ordered my copy from Game.co.uk, I had to wait until 2 a.m on Thursday morning to arrive home and open mine, to have a long-awaited go!

To cut a long story short, despite pre-ordering and having the game delivered on time, I've not had the chance to even play it yet, due to the Signature Edition tin being rather badly damaged when I unboxed it.

Maybe it's just me, but I wasn't willing to pay £130 for a game that was any less than perfect. So, in order to preserve my right to exchange it for an undamaged one, I was unable to open the sealed game case or play on the game.

After having spoken to Game's customer services, after initially asking me to return it to them before having a replacement sent, I was very grateful for a helpful and understanding member of their staff to agree to send my replacement before having received mine back (after me scanning and emailing them proof of recorded postage).

So I have to wait a couple more days to play the game? Maybe not a big deal to some...

But the interesting issue was that I had to mark the return for the attention of one of Game's managers because, according to Game, there seem to have bin some issues with Signature Editions being delivered damaged.

So there we go, I was just interested to get some feedback on whether any of you have experienced this (and possibly some sympathy.. haha).

Thanks for reading! :)
 
Hey, you know what, my CE had a rip on the inside where they put the GTR! I was kind of annoyed at that....I almost wanted to go back to Gamestop and exchange but I wanted to start playing. :lol:
 
I remember reading somewhere earlier today that here in Australia there was a problem with case lids and to contact Sony and they will mail out a new lid only

of more concern to me was that the comp entry code couldn't be redeemed
 
Thatman
Hey, you know what, my CE had a rip on the inside where they put the GTR! I was kind of annoyed at that....I almost wanted to go back to Gamestop and exchange but I wanted to start playing. :lol:
Click to expand...

My CE from Best Buy also had a rip in the box where the scale car goes and right near the bottom right corner where the APEX guide went. They must of been in a real big hurry putting it together.
 
Was the case pressed in and so on?? Probably done over the weekend by the Delivery company. Glad you got a new one :)
 
alfajamesromeo
how damaged was it?
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Some light scratches on the main tin (which I could just about live with), but the lid was pretty badly dented all along one side!

tvvisted
Was the case pressed in and so on?? Probably done over the weekend by the Delivery company. Glad you got a new one :)
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Yeah, definitely a clumsy delivery driver, or postal worker... Surprising though... It was reasonably well packaged..
 
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Turbo_Nutta
Yeah, definitely a clumsy delivery driver, or postal worker... Surprising though... It was reasonably well packaged..
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Should have stole the SLS amg voucher giveaway :D thats once we know how to use it... would have had twice the luck. Enjoy it when it comes, afew more days worth the wait 👍
 
my signature tin lid has a scratch and a dint on it and i used gloves to unbox it

so whom do i contact

Game who i got it from or sony.com.au
 
My SE was in pure mint condition. No complains from me on that one :)
 
my sig tin had light scratches, as I imagine everyones does, but i can see why you are annoyed about the dents. hope you get it soon
 
My signature edition was perfect in every way.

Well apart from the actual game itself..
 
Grayfox
my signature tin lid has a scratch and a dint on it and i used gloves to unbox it
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Awesome! :D

In the UK you would have to contact the vendor, they're the ones with whom you undertook a purchase contract. I imagine it will be the same in Oz.
 
When I got my signature edition home, I found it had a ~10cm long dent in the top of the case. It had taken a hard enough hit to shake the SLS free from its mountings inside. Suffice it to say I was mildly peeved and called the shop right away, they told me to bring it back for a replacement.

Just took it back to EB (in Australia) and got a new one. Made sure I opened this one to take a look before I left the shop and it was in mint condition.
 
Grayfox
my signature tin lid has a scratch and a dint on it and i used gloves to unbox it

so whom do i contact

Game who i got it from or sony.com.au
Click to expand...

Take it back to Game.

Just beware - if they agree that the goods are damaged they only have to offer you a refund, not an exchange.
 
What's the score with getting hold of the stealth cars?

Have downloaded the chromeline ones based on the voucher codes.... but does anyone know how to get the stealths?
 
tvvisted
Should have stole the SLS amg voucher giveaway :D thats once we know how to use it... would have had twice the luck. Enjoy it when it comes, afew more days worth the wait 👍
Click to expand...

I thought about it.. But didn't want to risk not getting an exchange due to 'items missing'.. :)
 
Mine came with little scratches, looking like it comes from packaging from the factory.

However , i dented my box already on the bottom (i don't even remember it:().
Took the dent to 90% out again, but it's sad :(
 
Grayfox
my signature tin lid has a scratch and a dint on it and i used gloves to unbox it

so whom do i contact

Game who i got it from or sony.com.au
Click to expand...

Technically, it should normally be the responsibility of the retailer (Game), however Sony may be doing their best to help minimise any bad press surrounding the launch... Especially if this is a widespread issue!

I would contact both, and see who gives yu the quickest / most satisfactory response...

alfajamesromeo
my sig tin had light scratches, as I imagine everyones does, but i can see why you are annoyed about the dents. hope you get it soon
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Thanks fella! I hope so too!!I'll give Game a bel inabit!! :)
 
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Looks like all you people who said there was no damage in GT5 were wrong after all, can you upload pics for us to see it?

Did it only get damaged after lvl 20?
;)
 
the lid has a very slight dent, and where the hologram is on the box the car came in is torn. but not an issue for me really...
 
stjimmy
the lid has a very slight dent, and where the hologram is on the box the car came in is torn. but not an issue for me really...
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I'm very fussy with things like this, but I guess that's just me...

I just didn't see the point in paying £130 for a dented Signature Edition to put on display in my gaming room, you know? :)
 
Monkfish
Looks like all you people who said there was no damage in GT5 were wrong after all, can you upload pics for us to see it?

Did it only get damaged after lvl 20?
;)
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Here you go...

The Outer box:
IMG_0437.jpg


The Branded box:
IMG_0435.jpg


The Inner box:
IMG_0436.jpg


The dented Tin:
IMG_0433.jpg

IMG_0434.jpg
 
No problem here, the cardboardbox from the SLS was slightly damaged, but nothing I would complain about.
 

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