Hello Lee,
We do apologize for the inconvenience caused. Below you will find some troubleshooting that should help resolve the issues you are experiencing.
Step 1: Booting Up in Safe Mode:
The PS4 system has the ability to start up in Safe Mode. This allows access to several functions that can provide you with a way to clean up and potentially fix many issues you may be experiencing.
- Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
- Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
- Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
When you have successfully booted the console in safe mode several options will be made available to you.
Step 2: Update System Software:
We recommend that you perform this process before running through any troubleshooting as it is possible that your console's software is not the most recent version and this can create issues running the game.
Step 3: Restore Default Settings:
It is possible that the changing of certain settings could lead to issues with sound and display. If you are experiencing any issues of that type this could resolve your issue.
Step 4: Rebuild Database
This process will essentially replace all current data with any available backup data. This can help fix any issues that were a result of any recent changes to the database.
WARNING: The last two options of the Safe Mode list, Initialize PS4 and Reinstall System Software, will result with a complete wiping of any and/or all information on the PS4 and as such we recommend speaking with Sony before moving forward with these steps. Please keep in mind that we CANNOT restore any deleted data and advise you speak with them about how to back up save files on an external device (to prevent any loss of progress).
If issues persist, please feel free to get back in contact with us.