Dear xxxxxxxx,
Thank you for contacting Amazon.co.uk.
Our latest information indicates that "Gran Turismo 5: Collector's Edition (PS3)" has not yet been released and the expected release date is not known. As soon as a release date has been determined for this item, we will add that information to our website.
While we are confident that copies will be made available, we cannot provide more precise information about the fulfilment of the order. In light of this uncertainty, we will understand if you would prefer to cancel your order. As of yet we have made no changes.
We fully understand that you relied on us to deliver this order in time for you, and clearly we are letting you down. Although we also understand that a small compensation can not really make amends for this delay in delivering your orders and for the time you have spent trying to resolve this matter, please accept a 5.00 GBP Promo Certificate which I have applied to your account and which will be automatically deducted from the total of your next purchase as long as all items ordered are directly sold by Amazon.co.uk and not by other sellers in our site.
Also, we will refund your shipping charges that you paid once the video game has been dispatched.
You may cancel un-dispatched items through Your Account, located at the top of any page of our website. Simply click on the link, enter your e-mail address and password, and click "Cancel items or orders". Here, you will be able to view your order history and cancel an order for any item that has not yet entered the dispatch process.
You would then receive an e-mail from us to confirm the cancellation.
Thank you for shopping at Amazon.co.uk.