I've heard several people say "wait, you want all the complainers to be silent? How will anything get fixed?"
Nope, and nobody's saying that at all, except for the few people who say the equally inane "go play somewhere else!"
Criticisms need to be said. But I don't care where you go, if you want problems dealt with properly, you start with some respect, and not ranting and raving.
Going to the example with the waiter. Imagine two different people with problems with their food. One asks the waiter nicely to check into the problem. One rants and raves, calls the chef an idiot, and sends the food back.
Both people will have their problems fixed by the restaurant, because they want the customers to be happy, and to keep coming back. One of those two needs to worry whether somebody spat in his food.
It's simple, you're dealing with people. Treat them how you want to be treated. Yes, they're big boys at PD, and they can handle criticism. But throwing them 60 dollars doesn't give you the right to treat them like crap. And nobody else in the restaurant wants to hear the ranting and raving.
You don't have to be all touchy-feely.
Nope, and nobody's saying that at all, except for the few people who say the equally inane "go play somewhere else!"
Criticisms need to be said. But I don't care where you go, if you want problems dealt with properly, you start with some respect, and not ranting and raving.
Going to the example with the waiter. Imagine two different people with problems with their food. One asks the waiter nicely to check into the problem. One rants and raves, calls the chef an idiot, and sends the food back.
Both people will have their problems fixed by the restaurant, because they want the customers to be happy, and to keep coming back. One of those two needs to worry whether somebody spat in his food.
It's simple, you're dealing with people. Treat them how you want to be treated. Yes, they're big boys at PD, and they can handle criticism. But throwing them 60 dollars doesn't give you the right to treat them like crap. And nobody else in the restaurant wants to hear the ranting and raving.
You don't have to be all touchy-feely.
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