Originally posted by Solid Lifters
Where did you hear this from? Is it for PS2's that have difficulties reading some discs, or is it for a complete "Disc Read Error" only? Are they replacing or just reparing the PS2? I sent mine in about two and a half years ago and Sony only repaired it. Why the change if they do replace them?
Well, tons of people get Disc Read Errors from PS2's, especially the SCPH-30001's. There are forums full of people b*tching about it. I found an online petition with 3000 signatures asking Sony to admit it and fix their PS2's. I found another site belonging to a law firm filing a class-action lawsuit against Sony, specifically citing Disc Read Errors.
Sony used to charge about $100 to fix/replace your PS2, but now they waive the fee if you tell them you're getting a Disc Read Error. You just have to pay to ship it to them.
I don't know what they'd do if you said you just had problems with some discs. They would probably ask you if those discs worked on other systems. My PS2 started giving a lot of DRE's on DVD's, then eventually wouldn't play DVD's or games at all (except regular CD's and PS1 games).
The number is 1-800-345-SONY. They will ask you what the problem is, and when you say you're getting a DRE, they make it a point to say, "This isn't a common problem," which is a bit odd, but then they turn right around and say they'll replace it free without giving you any hassle at all. They do ask if you've modded your PS2 or used a GameShark, though (you should probably answer NO).
I doubt they'll give me a brand new PS2, but they said the turnaround was 15 days, so I don't know how likely it is that I'll get mine shipped back to me. I would assume they've got a stock of refurbished ones that they trade you.