Same situation, two faces (posting the other face on Oil my Gears thread).
Knowing that, even you have studied the last decade of my life at the same high school/school, they don't care if you need help to pay them, they aren't giving a discount. My parents payed them right, never asked for a discount, helped them with whatever event they wanted to make, and now, out of the nothing, they can't help a family and don't do what they speech (the school/high school is a christian one and following the religion, which I follow too, help the next - I translated that from portuguese, sorry if it doesn't sound right).
That really grind my gears.