- 361

- Tampa, FL, USA
If you are making a purchase of several hundred dollars you have to consider customer support. I have experience with customer support from Fantaec, Thrustmaster and Logitech. Logitech has the best customer support.
I had a G25 that died within a month of purchase, they took care of the return no probs. I also have a G500 mouse that had a prob and Logitech accepted the warranty service even though I didn't have the receipt.
Thrustmaster had excellent support when my T500 wheel had a prob with the shifters. I had an answer from customer support within days and the replacmeent part was to me within 2 weeks.
Fanatec support is every bit as bad as I had read about. They are infamous for a reason. I had CSP's (paid $240 and they lasted less than a year) and I had to contact customer care 4 times for 6 problems. The least amount of time I had to wait for a response was 10 days, a couple times I got no answer at all without several emails and going to the NoGrip forums where one of the mods has contact with Fanatec directly. Fanatec kept feeding me BS and refused to RMA the defective pedals- which I had to completely break down 2 times and partially break down every couple weeks.
These T500 pedals have yet to need a break down after almost a year of use.
I had a G25 that died within a month of purchase, they took care of the return no probs. I also have a G500 mouse that had a prob and Logitech accepted the warranty service even though I didn't have the receipt.
Thrustmaster had excellent support when my T500 wheel had a prob with the shifters. I had an answer from customer support within days and the replacmeent part was to me within 2 weeks.
Fanatec support is every bit as bad as I had read about. They are infamous for a reason. I had CSP's (paid $240 and they lasted less than a year) and I had to contact customer care 4 times for 6 problems. The least amount of time I had to wait for a response was 10 days, a couple times I got no answer at all without several emails and going to the NoGrip forums where one of the mods has contact with Fanatec directly. Fanatec kept feeding me BS and refused to RMA the defective pedals- which I had to completely break down 2 times and partially break down every couple weeks.
These T500 pedals have yet to need a break down after almost a year of use.