'Facepalm'...
You might get a better response from those on the forum with more experience than you if you didn't shoot down their opinions so fast yourself. This being your first FFB wheel, and your first day with it, perhaps accepting what some have to say and showing a bit of patience and understanding would go a long way. Particularly, bringing up old NFS titles as some kind of comparison won't garner you much respect here, I'm afraid. I get enough flack for mentioning Shift at times, and that's a FAR cry from those old games!
And now acknowledging you hadn't flashed the firmware up to the latest version just adds to this. You know, if the large majority disagree with you, it MIGHT be possible that you are wrong. Not always, but it's a thought, you know?!
You know, at this point, if you can return the TS at no loss, why not order a DFGT, see if you can appreciate the difference? If you can, then return the DFGT and get another TS, If not, you just saved yourself $400..!