no replacement ps3

[smokey2k]

was supposed to get it today
and its still not turned up
has anybody else had it sent late? or not turn up

im gutted thought id be able to have a game tonight

 

[Robin]

lol, in the UK things rarely turn up the day they are supposed to.... Ive waited up to a week after things were supposed to come for they actually got here.

I would give it a while considering the weight and nature of the package.

Robin

 

[WallRunner]

A member here named Beerz waited 3 months before he got another one, so consider yourself lucky if it's only a few days late.

They didn't give you any sort of tracking number or anything?

From,
Chris.

 

[smokey2k]

nope no tracking number
all i was told is a man would turn up with some box with yellow tape on it
and he would swap them over
ill have to ring sony again

 

[H3rmaN]

lol, in the UK things rarely turn up the day they are supposed to.... Ive waited up to a week after things were supposed to come for they actually got here.

I would give it a while considering the weight and nature of the package.

Robin

Weight and size should not delay a package!! My PS3 box says its 7KG with all the extra stuff that comes with it, so a console only will be about 5KG....hardly a lot when I've sent stuff weighing 60KG that has arrived on time!

Also, as for the "nature of the package", its not gonna have a big sticker on it saying "Playstation 3 console", so the delivery company wont have a clue what's in it, they will just think its another parcel.

Either someone at Sony has messed up and not sent it out, or it was sent out a little too late and missed the last shipment. Either way, it did not arrive on time and he should therefore contact Sony.

A member here named Beerz waited 3 months before he got his back, so consider yourself lucky if it's only a few days late.

They didn't give you any sort of tracking number or anything?

From,
Chris.

He's from the UK, here you dont send it away to get repaired, a guy comes to your door with an empty box for your faulty console, and then swaps it at the door with a new or refurb console (as Sony's discretion).

 

[WallRunner]

He's from the UK, here you dont send it away to get repaired, a guy comes to your door with an empty box for your faulty console, and then swaps it at the door with a new or refurb console (as Sony's discretion).

Yeah, I'm not exactly sure why I said back, I meant "another PS3," sorry for any confusion.

From,
Chris.

 

[smokey2k]

just got off the phone with sony they reckon theres no information in the system about a replacment
it didnt even show up when i gave them the number i got when i last phoned
now ive got to wait for them to call back
what a joke!

looks like its back to pc gaming for me

 

[Robin]

Weight and size should not delay a package!! My PS3 box says its 7KG with all the extra stuff that comes with it, so a console only will be about 5KG....hardly a lot when I've sent stuff weighing 60KG that has arrived on time!

Also, as for the "nature of the package", its not gonna have a big sticker on it saying "Playstation 3 console", so the delivery company wont have a clue what's in it, they will just think its another parcel.

Either someone at Sony has messed up and not sent it out, or it was sent out a little too late and missed the last shipment. Either way, it did not arrive on time and he should therefore contact Sony.

He's from the UK, here you dont send it away to get repaired, a guy comes to your door with an empty box for your faulty console, and then swaps it at the door with a new or refurb console (as Sony's discretion).

Weight and what it is has everything to do with it! Sure it wont say its a PS3 on it but people open it anyway either to security check or to see if its worth nicking! Plus people can judge what it is by its size and weight without opening it. How do you think so many DVD's, games and ipods get nicked every year!

If its heavy people can't be asked to deliver it so it goes to the back of the pile. Sure this doesnt happen all the time but it does happen!

I have loads of stuff delivered to me, and the heavy more valuable stuff always takes so much longer.. thats if it ever arrives at all!

Whatever it is I hope you get the console soon smokey... Sony UK are usually good with replacements.

Robin.

 

[H3rmaN]

Weight and what it is has everything to do with it! Sure it wont say its a PS3 on it but people open it anyway either to security check or to see if its worth nicking! Plus people can judge what it is by its size and weight without opening it. How do you think so many DVD's, games and ipods get nicked every year!

If its heavy people can't be asked to deliver it so it goes to the back of the pile. Sure this doesnt happen all the time but it does happen!

I have loads of stuff delivered to me, and the heavy more valuable stuff always takes so much longer.. thats if it ever arrives at all!

Whatever it is I hope you get the console soon smokey... Sony UK are usually good with replacements.

Robin.

Thats the biggest load of crap iv read in a long time! BY UK LAW they CAN NOT open your parcel UNLESS its for customs or they have reason to believe its something illegal or dangerous.

Weight dont mean jack, for all they know it could be a few bricks! I get loads of stuff delivered, and I ship out a fair few things too, and not once has weight made a blind bit of difference.

I even got 2 mini moto's shipped to me and it arrived on time! I got a £1500 laptop at December and the company I bought it from never even put it in plain box, it had all the shipping labels & documents stuck to the retail packaging which CLEARLY showed the contents.

However it arrived unopened, and the reason I know that for a fact is because the security tape from the manufacturer which has their company name and logo on it was still in tact.

You speak some crap sometimes and im not the only one who thinks so, even Jeremy Ricci appears to be getting fed up with your ridiculous posts...

By the way, if you are getting stuff nicked, or heavy stuff takes AGES to arrive because your delivery companies are lazy, I suggest you either complain or start using a different delivery company.

I have had dealings with TNT, FedEX, UPS, Parcel Force, Royal Mail, Hong Kong Mail, DHL, etc, etc and the only time I have had any trouble was with Royal Mail delivering a special delivery item in 2 days instead of next day, and that was a small package (4GB Memory Stick Duo).

 

[smokey2k]

well what a load of bull ive just had with the sony helpline
the sony man who rang me back wasnt even a supervisor
hes informed me that they didnt send it out as there isnt one to send!

he reckons it will be the 29th or the best he can do it will be the 24th this month!
as they havent got enough ps3's to send surely sony must have enough replacments kicking about its a joke

ive yet again asked to speak to a supervisor as im not happy
thats going to be three weeks by the time i get a ps3 again
thats if they deliver it on that date like the one i had booked today

i think its bad how i can book a day for it to come then wait a week
for it not to show up without no email or call saying it wouldnt

then the 1st time i rang today they said they didnt even know one was being sent out

hopefully i can get it sent sooner when he rings back
but ive got a feeling ill be ringing them back tommorow

was looking forward to some gt5 and cod4 tonight too guess it will be a few weeks now

 

[H3rmaN]

Out of curiousity do you have a 60GB or 40GB machine? Reason I ask is they will replace a 60GB with a 60GB (refurbished of course) and the fact they are no longer made means they will be harder to get hold of.

Where as 40GB should be in plentiful supply.

 

[smokey2k]

i thought that to mate but mines a 40gb

 

[H3rmaN]

Very strange! I thought they would have stock piles of them! Get onto a supervisor or manager and complain! You never know, they might give you a freebie like a game or extra controller

 

[smokey2k]

thats the plan
just waiting for him to ring back
if not ill be on them 1st thing in the morning
lucky my backs gone and ive got a month off work

if not tesco told me when it broke last week they would replace it but i had to contact sony 1st and see what they said
so hopefully he says swap it at tesco but i highly doubt it
nothing goes to plan for me
anyways ill let you know what happens

 

[H3rmaN]

Well good luck with it mate, and I hope you get over your back injury very soon!

Keep us informed

 

[smokey2k]

didnt get called back like i was told i would
ill have to get back on the phone in the morning

 

[Robin]

Thats the biggest load of ...bla bla bla

Oh Jesus you even moan over mail in this forum... people have opinions and you clearly can't deal with that. I actually cannot even believe you could be bothered to reply to it as its not even what the thread is about.

You telling me every mail employee is a model citizen, UK law my ass people steal tons of stuff! It has been widely reported on the news for many years now and with more online shopping it has got a lot worse... not to mention the credit crunch.

If you have had good experiences then im glad, but by adding things like I talk crap to your post that it what ruins a perfectly reasonable opportunity to put your point across. Really can't be polite to others can you?

Oh and "Jeremy Ricci says..." seriously you need the name of another member to back you up, thats really lame!

Ive been here for 4 years and there has been no problems with things ive said or contributed but now you've arrived im glad you have the time to read my posts with such an interest! Do continue your rant if you feel like it...

Robin.

didnt get called back like i was told i would
ill have to get back on the phone in the morning

Seriously I wouldn't worry about it... as Wallrunner said Beerz's machine took like 3 months! You will probably get it next week.

 

[H3rmaN]

Oh Jesus you even moan over mail in this forum... people have opinions and you clearly can't deal with that. I actually cannot even believe you could be bothered to reply to it as its not even what the thread is about.

You telling me every mail employee is a model citizen, UK law my ass people steal tons of stuff! It has been widely reported on the news for many years now and with more online shopping it has got a lot worse... not to mention the credit crunch.

If you have had good experiences then im glad, but by adding things like I talk crap to your post that it what ruins a perfectly reasonable opportunity to put your point across. Really can't be polite to others can you?

Oh and "Jeremy Ricci says..." seriously you need the name of another member to back you up, thats really lame!

Ive been here for 4 years and there has been no problems with things ive said or contributed but now you've arrived im glad you have the time to read my posts with such an interest! Do continue your rant if you feel like it...

Robin.

My main gripe with you is that you always seem to think your right, and you come up with some of the most ludacris opinions and suggestions which can sometimes confuse some of the less tach-savvy members if they are requiring help.

You always go on about "maybe this is the problem..." and "what if Sony do this..." and "is it possible to get this and that to do...."

99% of the stuff you post is fiction, where as I am trying to post fact to help fellow members, not confuse them.

To be honest I couldn't care less if you had been here 50 years before I joined, with all the crap you post im actually surprised no-one else has brought this to your attention!

Also, Iv noticed in this thread and in that other thread you always replaced info I have put that prooves you wrong with "bla bla bla" because you know im right, but you just can't admit it!

For the record, I ended up being right....someone at Sony cocked up and now he has to wait another 2 weeks or so to get a working PS3 from them! So much for your "wait and see incase the mail man was lazy or stole it" mentality!

Dont expect any more replies from me in this thread apart from trying to help the OP. End of discussion!

 

[smokey2k]

lol got to wait for a manager to ring me back now (again)

i might go a buy a new one at the weekend if sony/tesco cant help
tesco said they would replace it but sony have to be authorize it first

most of the other people on the thread about 2.40 breaking our ps3's are now saying it will be the 28th or 29th
i think thats fine..
what i dont think is fine is how it was already booked in for replacement
and they missed that and now ive got to wait aswell
and they worst thing is i didnt even get a email
letting me know the change
what says on the 29th they wont pull the same story again..
they want to be new ones there sending out
i cant see how they say its low-stock

has anybody actually spoke to a manager after asking too?

Edit*just spoke to him and it seems i can take it to tescos and swap it if its still ok with tesco
or i can wait till the 29th for a new console as they dont have fixed ones to send it will be a new one
very strange!
i asked him if i would get anything free for the hassle and wait and he said that shouldnt be a problem he will see what he can do
now im just waiting on tescos repair to call me back to see what they say

 

[Sprite]

Wow Sony are really rubbish. I work for a huge corporate company, and our customer service is rubbish too, but not even having a record of your call is down right ridiculous. But as others have said it takes ages for them to get stuff sorted.

Sorry your having this kind of trouble, hope it gets sorted soon

 

[H3rmaN]

tesco said they would replace it but sony have to be authorize it first

LIES, LIES, LIES!! Tesco are responsible, but they want to flog you off to Sony to save them the hassle of replacing it then having to send it back to Sony themselves.

Q6. Is it true that I have to complain to the manufacturer?

No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent).

UK Sales of goods act!

http://www.berr.gov.uk/consumers/fact-sheets/page38311.html

Read it, print it off, then show it to the Tesco manager and tell him to sort it NOW or you will go to trading standards! Im sure he/she will replace it on the spot!

 

[smokey2k]

good news
been back on the phone with sony and got to speak to someone nice this time
getting it sent out on the 16th with 2 free games and a joypad
both crap games but its two more to add to the collection
ratchet and clank and folklaw

the manager said they've had to send so many out since 2.40
makes me wonder what the 'limited number' really was
he said 800 went out yesterday
and currys have been on the phone to them saying so many people are going in there with broke ps3's
now i just got to wait till the 16th and hope they send it this time

 

[RyanGee]

good news
been back on the phone with sony and got to speak to someone nice this time
getting it sent out on the 16th with 2 free games and a joypad
both crap games but its two more to add to the collection
ratchet and clank and folklaw

You might get a Dualshock 3

 

[WallRunner]

good news
been back on the phone with sony and got to speak to someone nice this time
getting it sent out on the 16th with 2 free games and a joypad
both crap games but its two more to add to the collection
ratchet and clank and folklaw

Ratchet and Clank is actually a pretty fun game, and is what PS3Fanboy calls the 2nd best PS3 exclusive of 2007.

From,
Chris.

 

[H3rmaN]

good news
been back on the phone with sony and got to speak to someone nice this time
getting it sent out on the 16th with 2 free games and a joypad
both crap games but its two more to add to the collection
ratchet and clank and folklaw

the manager said they've had to send so many out since 2.40
makes me wonder what the 'limited number' really was
he said 800 went out yesterday
and currys have been on the phone to them saying so many people are going in there with broke ps3's
now i just got to wait till the 16th and hope they send it this time

Glad you got it sorted mate! As said above, you might even get the new Dual Shock 3.

As for the 2 games, if you dont want them you can always flog 'em on ebay.

 

[rpgcyco]

good news
been back on the phone with sony and got to speak to someone nice this time
getting it sent out on the 16th with 2 free games and a joypad
both crap games but its two more to add to the collection
ratchet and clank and folklaw

I wouldn't call Ratchet and Clank a crap game. It's the complete opposite in my eyes. Folklore isn't too bad (apparently), but I didn't like the demo.

Glad you got the situation sorted.

 

[ken2903]

...and a joypad

They are probably sending you one of these...

 

[Kryz11]

A sega controller with SONY sticker on it! haha
Or a Joypad that someone returned because it did not work.

I hope you get one of these!

You might get the Normal Six axis.. better then nothing!
I still think Sony is nicest company out of Nintendo and Microsoft. And this is my reason why
https://www.gtplanet.net/forum/showthread.php?t=101981

 

[Robin]

the manager said they've had to send so many out since 2.40
makes me wonder what the 'limited number' really was
he said 800 went out yesterday

Im sure quite a few units failed, contrary to what others have stated about it being a few incidents... Glad your getting your console back, 2 free games and a controller! Thats quite a reasonable 'sorry' package.

Robin

 

[Lain]

good news
been back on the phone with sony and got to speak to someone nice this time
getting it sent out on the 16th with 2 free games and a joypad
both crap games but its two more to add to the collection
ratchet and clank and folklaw

the manager said they've had to send so many out since 2.40
makes me wonder what the 'limited number' really was
he said 800 went out yesterday
and currys have been on the phone to them saying so many people are going in there with broke ps3's
now i just got to wait till the 16th and hope they send it this time

Folklaw? I assume you mean Folklore? It's actually a pretty good game. And Ratchet is an excellent game.