Fanatec has announced a substantial overhaul of its customer warranty and product return policies. Effective June 3, 2025, the sim racing hardware manufacturer is extending its standard product warranty to a full three years and doubling its return window in a clear attempt to bolster consumer confidence.
The headline change is that new three-year limited warranty, which now applies to all Fanatec branded products purchased directly from Fanatec (affiliate link) or its authorized retailers. According to Fanatec, the warranty period will become visible in a customer’s Fanatec account as soon as the shipping status of their order switches to “delivered”.
Alongside the extended warranty, Fanatec has also increased its return window from 14 days to 30 days.
These changes appear to be part of a broader strategy by Corsair, which recently acquired Fanatec, to address some of the long-standing concerns within the Fanatec community and improve the overall customer experience.
This isn’t the first olive branch extended under the new ownership. Just last month, Fanatec offered rebates to US and Canadian customers who were impacted by temporary price hikes due to import tariffs. Affected buyers were given the choice of a refund for the price difference or a 25% discount code for a future purchase.
Fanatec states this policy shift “reflects our long-term confidence in the performance and durability of our hardware”. The company also drew a parallel to its recent decision to unlock higher torque on selected wheels using the QR2 Lite Wheel-Side, framing it as “further empowering racers to fully realize the potential of their equipment”.
The new warranty document outlines that if a product isn’t operating to its technical specifications, Corsair will, at its discretion, replace the product for free or with an equivalent item, including a successor model if the original is unavailable. Any replaced product will be warranted for the remainder of the original warranty period or 30 days, whichever is greater. It’s also worth noting that warranty coverage applies to individual products within a bundle; a full bundle replacement is excluded.
Of course, the limited warranty does come with standard exclusions. It won’t cover damage from misuse, abuse, neglect, improper installation, or unauthorized modifications. Cosmetic imperfections that don’t affect functionality, normal wear and tear (unless due to a defect), damage from unapproved third-party products, or products with altered serial numbers are also not covered.
While these customer-centric policy changes are undoubtedly positive news for sim racers considering an investment in the Fanatec ecosystem, the community is still keenly awaiting updates on other fronts. Notably, the promised “FullForce” haptic feedback technology for Gran Turismo 7 remains elusive, now significantly more than a year behind its originally anticipated schedule.
As Corsair continues to reshape Fanatec, many will be watching to see if this renewed focus on customer satisfaction extends to delivering on long-overdue software features as well.
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