DO NOT BUY CARS FROM PS STORE ....GLITCHED

Discussion in 'Gran Turismo Sport' started by mercgoat, Jan 18, 2019.

  1. mercgoat

    mercgoat

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    Bought 2 cars. Says I received them and I have not. Absolutely pathetic. Wont be spending money again.
     
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  2. TonyJZX

    TonyJZX

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    Did you contact support?
     
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  3. Tou2istTrophy

    Tou2istTrophy

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    It requires to enter brand central and redeem them from the purchased section at the bottom.
     
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  4. ProjectF

    ProjectF Premium

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    Did you check here?
    (If you buy a car in cash anywhere outside the GTSport, they will be sent here. )
    [​IMG]

    step two
    [​IMG]

    step three
    [​IMG]

    And if you turn off PS Store option in the game, it will look like this.
    [​IMG]
     
    Last edited: Jan 18, 2019
  5. mercgoat

    mercgoat

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    I called capital one. It's a playstation credit card I used. They said to call tomorrow when sony is open and we will three way call.

    I do appreciate the tips, but I bought many other cars without issue and know how to receive purchased items. It seems to be exclusive to just the new cars. Adding them to the store is just way to difficult for either sony or polyphony to handle.

    When I go to purchased items it shows both cars I purchased. The number to the left still says zero but it says "acquired" on the right instead of "remaining 1" Clicking on the car does not display a "use purchase item" option and simply tries to steal more real money from me without giving me anything. Its okay though as polyphony wont see another DLC dime from me ever again.

    Also all the new cars are rated one star on the ps store ratings compared to much higher rating on all other cars. Looks like sony and/ or polyphony truly have no idea how this works and many people are having issues with this new set of cars.
     
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  6. eran0004

    eran0004

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    Of course they don’t know how it works. They’ve only done it about a dozen times before... [/sarcasm]

    A more realistic view on the situation is that someone made a mistake somewhere. I’m sure it will be fixed soon.

    I can understand why you’re upset though.
     
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  7. mercgoat

    mercgoat

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    I am pretty sure it is only the new cars that are glitched. I also have no idea if you buy them directly from the store if they would work. I tried going through brand central in game. I get that they "know" how it works, but they made a rookie mistake that is forcing me to call credit card companies and I am definitely upset and hopefully stopping others until it is fixed.
     
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  8. AlanH49

    AlanH49

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    There are millions of transactions on PSN every day. Unfortunately someone will always have an issue. It’s more likely there was an issue on your side. Be it a dropped connection at point of purchase, credit card issue, need to renue licenses etc.
     
  9. Moglet

    Moglet Premium

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    The likelihood of it being an issue with the way the store is set up is very slim. Any product sold in the PlayStation Store gets tested multiple times both dev side and Sony side before they even go anywhere near the public. I'm not saying it's impossible that they made a mistake in their setup, but it's not very likely.

    EDIT: I've seen a similar post to this one seemingly pointing out the same issue so I may be wrong!
     
    Last edited: Jan 18, 2019
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  10. Andy Wilcox

    Andy Wilcox

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    I also purchased a car(the 356 Porsche) last night and it says its acquired but that I have 0 of them. Also won't allow me to purchase again and wasn't wanting to spend 1,200,000 on it..
    I've purchased 1 car before and know how to redeem them from brand central but that isnt working this time. Seems I wasted my money and wont even get to try it.
     
  11. Bzonic

    Bzonic

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    I’ve got a similar problem. I bought a Porsche 356 through Brand Central within the game vs the PS store. I see the car in the purchased section but there is a zero in the icon vs a 1 so I cannot redeem or “use” it as you would normally. Any ideas on how to fix or delete this so I can try again?
     
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  12. ProjectF

    ProjectF Premium

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    hum... sounds like some problems in the American PS store...
     
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  13. Andy Wilcox

    Andy Wilcox

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    Having issues in Canada as well
     
  14. ProjectF

    ProjectF Premium

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    Last edited: Jan 18, 2019
    mercgoat likes this.
  15. mercgoat

    mercgoat

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    I bought the Porsche as well as the Shelby as was trying to save up for the newer McLaren. Looks like its Sony and not Polyphony so that makes me feel a touch better.

    One Paul's post is the exact issue I and unfortunately other people which are confirming this issue on this thread are having.

    Calling capital one first for the three way call with Sony hoping this isnt a 3 hour affair like others have posted it was for them.
     
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  16. MatskiMonk

    MatskiMonk Premium

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    .. I hope you're on hold for a reeeeallllyyy long time.
     
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  17. wolfsburgraz

    wolfsburgraz

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    I've read several horror stories about people doing chargebacks / stop payments with Sony and all of them have ended with their PSN accounts banned and their digital licenses revoked with little or no recourse. Tread carefully.
     
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  18. Spitfire77

    Spitfire77

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    I saw reports of this on Reddit as well.. seems it is happening a lot right now with the latest update.

    I second you should not do a charge back on PSN if you want to keep your account. Report the issue to PS customer service and wait for it to be resolved. Since this is about microtransactions, which is currently a hot topic in the gaming world, I expect them to resolve it rather quickly to avoid any extra negativity.
     
  19. jhietter

    jhietter

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    I have the same problem mentioned. Says zero remaining and acquired but I don’t have them.
     
  20. Andy Wilcox

    Andy Wilcox

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    So I've been dealing with Sony for the past hour. They had me restore all my licenses and then deactivate & reactivate my console as my main PS4. That didn't work so now they had me delete the app itself but not the saved data. Just waiting for it to re-load and after that they have assured me the car will be there. I'm looking at 6 hours from now until its loaded though..
     
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  21. Spitfire77

    Spitfire77

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    That is bad... if they knew deleting the app would actually fix it, they would have just said do that first. Sounds like they are just playing guessing games which is pretty common in the customer service world.
     
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  22. QRacer_31

    QRacer_31 Premium

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    I’m also reinstalling my app but I’m not convinced it will work. We’ll see.
     
  23. QRacer_31

    QRacer_31 Premium

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    I can confirm that reinstalling GTS doesn’t work. I guess we need to wait for the next update. Wasted more time with customer service and trying to make things work than 5 Blue Moon races... ugh...
     
    Last edited: Jan 19, 2019
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  24. Andy Wilcox

    Andy Wilcox

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    Yeah it didnt work for me either.. I have a reference number so I can talk to them about it without going through all the bull but its probably pointless.
     
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  25. TurboTacho

    TurboTacho

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    Did you try Rebuilding the PS4 Database Cache?
     
  26. QRacer_31

    QRacer_31 Premium

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    Yes. Everything was tried. PD just needs to release a quick fix asap. Kind of annoying when you voluntarily give them extra money and they screw up. Two updates ago, they simply never put the DLC up and now it’s been available at release but doesn’t work. I still hope they consistently get their act together one day...

    I’m not going to waste more time on this. I’ll just pass on these cars until it’s fixed. I’m too busy with my league to get in VR for now anyway. Hopefully, we won’t have to wait until the next update in February.
     
    Last edited: Jan 19, 2019
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  27. mercgoat

    mercgoat

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    I think the person who filmed the video on the other thread described it best. The store sends a quantity of zero. It never sends a quantity of 1 so it cant be received. Its totally a screw up on Sony usa's part and there is no workaround.
     
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  28. QRacer_31

    QRacer_31 Premium

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    So it’s not PD’s fault then. PSN in North America is so buggy. I had to spend 2 hours with Customer Service when GTS got released as I had preordered it a year before release and the licenses were incompatible... Should we all ask for a refund? I guess the 1 won’t appear by itself.
     
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  29. Auditore

    Auditore

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    1,497
    If this is not on PD it's best to be careful with all games with microtransactions.
     
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  30. TomBrady

    TomBrady

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    I'm glad I'm not the only one. Hope they fix it soon. Want to try that Porsche.

    While they're fixing it, give us some microtransactions for all the cars. Not just the ones under $3 million.
     
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