Fanatec quality issues?

[Auron_1]

Seems like this company has gone through quite a bit recently, and $750+ is a lot to spend on a gaming accessory. So I just wanted to check in and see if the bad rumors are true.

 

[i386]

I never had problems with fanatec stuff, but I'm relatively new into their ecosystem (~4 years I think, got into it with the gt dd pro) so take everything I post here with a grain of salt

Personally before I purchase "expensive" stuff I do my research and I look for "bad" reviews and how the problems were resolved by the involved parties (customer, shop/store/retailer etc. and the manufacturer).
From that perspective fanatec seems to be great within Germany/EU, but had mixed experiences in the US (this was before they were bought by Corsair).
For the software side there were quite a few problems with firmware versions for the GT DD Extreme when it was released but I think most of the problems are resolved now or not directly caused by fanatec (eg missing TrueForce implementation)

 

[DigitalRelay]

For me, the issues with Fanatec haven't been with quality, but with customer service. A couple years ago I needed support with my GT DD Pro wheel that had a button break off, and it was like pulling teeth to get the button fixed, or wheel replaced. So much back and forth, and wanting me to send the entire bundle back, after one person said to send in the wheel. Eventually they sent me a new wheel.

I've heard they've been better with customer service since Corsair took over. I have only had one encounter with them recently where I bought a used set of pedals and the load cell sensor on the brake turned out to be bad. Customer service has been taking a couple of days to respond to messages, but they are responding.