Rinoseat - What Happened??

  • Thread starter Thread starter mchye2
  • 672 comments
  • 147,020 views
I will do as if I didn't read it, and would believe when the product will be at home. Renato is very kind, but he said a lot of things which were totally wrong since I oredered, with delays and delays again, "it will be shipped next, week", the week passed, "it will finally be shipped next week", the week passed, "we sent dozen of rinoseat to croatian customs today", the week passed "there will be 7-10 days delay" ...

Well... Three week between the order and delivrery in normal condition is already long, when there are delays on it, it's a bit annoying, when there are delays on the delays, it's too much, even though we are the first buyers for this product.
 
He told me that he is very angry because of long delivery time via regular postal service. As an example he showed me shipping status for a delivery to Spain which took more than 2 weeks.
Unfortunately, that is the only way because he already checked with courier companies - 300 EUR to Australia!!

So, CPA, I wouldnt give up. Be patient and it will show eventually. I can understand your position - I drove my wife and our friends 700 km instead of 550 on our way back from weekend in Vienna just to stop in Zagreb and meet Renato.
I can tell you that he is really good and decent man. And, real simracing fan 👍
 
I'm sure he is. But I still don't get it. When I ordered the first Rinoseat, it took 5 weeks between the payment and the delivrery. And the shipment takes an average of one week from Croatia to France.

The fact is, to me, the customer, the product is still not shipped. I didn't get any tracking number, any shipment notification. So to me, the normal post service is not the matter. I might not understand everything though.
Do the products are stuck in croatian customs?

I know complaining isn't usefull, but man, 2 months for a product I guessed there were in stock, while it's been said 3 week for preparing and sending the product? Come on...
 
jayreen
I'm sure he is. But I still don't get it. When I ordered the first Rinoseat, it took 5 weeks between the payment and the delivrery. And the shipment takes an average of one week from Croatia to France.

The fact is, to me, the customer, the product is still not shipped. I didn't get any tracking number, any shipment notification. So to me, the normal post service is not the matter. I might not understand everything though.
Do the products are stuck in croatian customs?
Click to expand...

see the "normal post service"

croatia - germany 7 days http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939835hr&Submit=Submit
croatia - germany >14days http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000852048hr&Submit=Submit (>7 days in Germany from Leipzig to DE-91058???)

croatia - spain 16 days http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939844hr&Submit=Submit
croatia - spain 8 day http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000852459hr&Submit=Submit

croatia - france 12 days http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939858hr&Submit=Submit (the shipment left croatia on 05.01.2010 and then 10 days in France)
croatia - france 3 days http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000794668hr&Submit=Submit

postal workers say: 5 working days

on last Friday we sent dozen of rinoseats to our forwarding company and croatian customs (including your)
i also asked for an explanation why so many differences in the delivery (and still waiting - croatian post office forwards the package within 1 or 3 days and it is good)

jayreen
I know complaining isn't usefull, but man, 2 months for a product I guessed there were in stock, while it's been said 3 week for preparing and sending the product? Come on...
Click to expand...

why do you say 2 months (your shipping date was 22.12, we sent to forwarding company last Friday)

we have next delivery on next week and then perhaps there remains only a few the old orders


Raceline
Thankyou Jayreen. Finally someone who gets what I've been saying and is on the same page.
Click to expand...
I still don't know who are you.


there are a pictures of the new shifter holder for the G25/G27
new_shifter_00.jpg

new_shifter_01.jpg


the inverted pedals for the G25/G27 (and Fanatec CSP)
ip0.jpg


adjustments&options:
1 each pedal: left right
2 all pedals: angle (option)
3 all pedals: height (option)
4 resting place for the left leg (option)
 
Last edited:
Renato
Can you follow up on my shippment and trace it. It is nearly double the time that was estimated by Croatia Post.

Me thinks it has been nicked.
 
CPA
Renato
Can you follow up on my shippment and trace it. It is nearly double the time that was estimated by Croatia Post.

Me thinks it has been nicked.
Click to expand...

They say that the deadline for appeal after 30 days.
See above that for Europe can be more than 15 days (sometimes 3 days)
Every day, I follow this, also http://auspost.com.au/track/track.html

Please, don't forget: We take the responsibility about any lost or broken parts of Rinoseat in transport, and we will send you the replacement!
 
Have that upright pedal position been tested with "perfect pedal" mod for G25 brake pedal, or something similar that makes the needed braking force increase a lot? I see a long lever arm there that will even further increase the force applied to the four round studs. Won't they give in at all? What is the max. force allowed for braking?

If you have a vid of this pedal arrangement being used, I'd really much like to see it.
 
Timppaq
Have that upright pedal position been tested with "perfect pedal" mod for G25 brake pedal, or something similar that makes the needed braking force increase a lot? I see a long lever arm there that will even further increase the force applied to the four round studs. Won't they give in at all? What is the max. force to be used for braking?
Click to expand...

Yes, tested.
the four round studs are the four steel rods 10mm diametar
the max. force to be used for braking <<< the force that should be bending the four steel rods 10mm diametar

P.S. the CAD pictures don't show all details between the upper and the lower tube)
 

Attachments

Last edited:
If the pedals are totally stationary, the solution is great 👍

Only thing that might be missing is independent longitudinal adjustment for the pedals right?
 
Timppaq
If the pedals are totally stationary, the solution is great 👍

Only thing that might be missing is independent longitudinal adjustment for the pedals right?
Click to expand...

no, because we can redesigned the steel holders (longer, shorter, any angle ...), but the rinoseat has many adjustments (seat slider, pedal distance, wheel distance ...)

we can even add this for each the pedal independently (see pic in attachment - blue) but I think it is not necessary
 

Attachments

Last edited:
rinoseat
why do you say 2 months (your shipping date was 22.12, we sent to forwarding company last Friday)
Click to expand...

I didn't mean 2 months of delay (2 months for the whole thing, which is indeed not passed yet). I should say "if it takes 2 months, it will be too much".

My apologies.

Actually, I didn't know that my order was sent to your forwarding company last friday.

As I said, I might not understand everything about how it works.

I have to say the real purpose of my "rude" post was to get some news from you 💡 . Now i'm a little more confident. I hope you understand our disapointment (and I'm sure you are disapointed too because of shipping issues).

So thank you for the update, the inverted pedals option is stunning!
 
When people bought the Rinoseat GTR back in October to now, did you know this was a pre-order? Or were you under the belief that this was ready for sale?
 
Raceline
When people bought the Rinoseat GTR back in October to now, did you know this was a pre-order? Or were you under the belief that this was ready for sale?
Click to expand...

Please, not again.
I still don't know who are you.

As you can see we are a company that began selling the cockpit.
We late with deliveries.
Soon we will be up to date.
The cockpit is constantly evolving and improve.
We are negotiating with several distributors in the world.
Our goal is to have the best product.
I am a designer, not a salesman.
Soon we will have real sellers.

I resign from this forum.
I simply have no time to answer on all allegations and suspicions.
A few new Rinoseats arrived in
Spain http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939844hr&Submit=Submit
Germany http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000852048hr&Submit=Submit

He is a former user of the playseat and he will make a comparasion playseat - rinoseat.
http://www.gtrp.de/showthread.php?3...rungsbericht&p=1425159&viewfull=1#post1425159


If you need more info about my product: info@rinoseats.com
If you need more info about your order: sales@rinoseats.com
If you need support: support@rinoseats.com

If you have questions for me as a constructor, feel free to ask.

For everything else, use the above address.
We will respond within 48 hours.


P.S. A big thanks to GTPLANET. I hope to be able to pay advertising on your sites.

Others, please stop with the comments about fraud. Sorry again for the delay. Some bad things are not only our fault.

@raceline ... we received in october and november no more then 10 orders, but then xx in only one month ... this is the main reason for the increase in production in january and my words ... soon, we will be up to date ... i am finally satisfied with the rinoseat (as a creator of the rinoseat)

without you and your misery, unfortunately, there would be no us, no product ... thank you and enjoy in the rinoseat
 
rinoseat
Others, please stop with the comments about fraud. Sorry again for the delay. Some bad things are not only our fault.

@raceline ... we received in october and november no more then 10 orders, but then xx in only one month ... this is the main reason for the increase in production in january and my words ... soon, we will be up to date ... i am finally satisfied with the rinoseat (as a creator of the rinoseat)

without you and your misery, unfortunately, there would be no us, no product ... thank you and enjoy in the rinoseat
Click to expand...

Why Renato. One simple answer. To inform people of the truth about the broken promises and mislead information. They deserve the right to know the truth, before forking out hard earned cash.

FACTS:

Your quote on "The Way I Play" http://www.thewayiplay.com/mainforum/index.php?topic=1600.0

Posted 20 December 2010, by Renato
Good to see this is still going, looks very interesting
Renorino, do you have a ship date? Also will you continue to offer the current rinoseat?
So far it has delivered more then 50 rinoseats (in last three weeks).

No, we will not offer the old rinoseat.
The new rinoseat is lighter and shorter then the old rinoseat (thanks to aluminium and C style of seating).

We will be offering a new models (Rinoseat GP and Rinoseat GT).
GP ... F1 style
GT ... like GTR but with different type of seat

So you're saying in October/November you sold no more than 10 Rinoseats. But come 20 December 2010 you've posted 50! That's alot considering people everywhere are questioning to the whereabouts of their seats. Yet on 15 January 2011 you post on this thread on GTPlanet the below quote. If you sent 50 in December why can you only show us 8 tracking numbers with 6 delivered. 6 out of 50??? First one in red delivered on 15 January 2011, but more importantly! remembering first 50 posted by 20 December, the earliest quote shows 4 January. Why not show some of these 50 from 20 December?

rinoseat
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939844hr&Submit=Submit
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939858hr&Submit=Submit
arrived: http://img404.imageshack.us/g/cimg2990e.jpg/
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939835hr&Submit=Submit
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939915hr&Submit=Submit
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000852048hr&Submit=Submit
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=cp000939827hr&Submit=Submit
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=CC007294091HR
delivered: http://ips.posta.hr/IPSWeb_item_events.asp?itemid=CC007295208HR&Submit=Submit
...
...
...



next week will be reviews from France, Spain, Germany, Romania, Australia, Serbia, US, South Korea, Singapore, Finland, Belgium, Italy, England, Sweden ...
we continue with deliveries next week
the new shifter holder for G25 is included in all shipment
soon we will be up to date with all orders
Click to expand...


And the reason I ask about Pre-orders is because I've seen you post recent replies on forums about people knowing that we were all pre-ordering. I don't ever recalling reading "pre-order" anywhere on my order. I wanted to find out if anyone else knew of this as well, and I believe I'm entitled to ask this.

Your Quote on GT Surgeons http://gtsurgeons.com/forum/index.php?topic=84.150
"as far as those "dissatisfied customers" from Australia, America ... they are all bought by the principle of "pre-order" could not wait, so they wanted to book in advance among them is the competition (Chinese American, German), which uses all possible options to me Oblata (as soon as possible and copy)
when he embarked on gtplanetu story that I am a deceiver, that for me, nobody knows ... only stood behind me a man who does not know (from Serbia), and wrote a neutral text and successfully calmed the situation
problem of these comments on gtplanetu not that people will begin to think that I do not know what, but this you then get the 30-50 emails "concerned" people, and that we take away a bunch of time"

Renato, it may seem like it, but I"m not trying to ruin your business. I do believe the product you have invented is a remarkable concept for design and practability, and I do hope your business suceeds from here on in.

But stop posting excuses and comments which don't back up your actions. It is unfair to all who have paid and are waiting, and misleading to potiential customers.
 

Similar threads

paskowitz
Any RINOSEAT GTR owners? I have a question for you.
Replies
13
Views
3K
DeathMagnetic
DeathMagnetic
gkgamer
Open lobby host migration
Replies
15
Views
3K
gkgamer
gkgamer
DeathMagnetic
GS-4 on my Rinoseat (Fanatec CSL)
Replies
15
Views
5K
Mr Latte
Mr Latte
Stumps_GTI
  • Question Question
Anyone else having issues with game freezing/black screen exiting menus in GT7? This has only happened since last update.
Replies
6
Views
2K
Dogwolf77
Dogwolf77
E
GT7 crashes PS5 when going into rest mode
Replies
24
Views
2K
newmedia_dev
N

Latest Posts

Back