What Grinds my Gears?
Halfords, AKA Hellfrauds
I need a simple part for my Bike, a Mech Hanger, which is a commonly damaged part on a mountain bike, so common infact most riders carry a spare in there pack.
So I go into Halfords, who are the sole distributor for Boardman Bikes (I have a Boardman comp mtb) I go to the cycle service desk and wait for
20 minutes before some teenage oik finally shows up. I ask for a Mech hanger and he stares at me with a blank expression, having no clue what i'm talking about (Bear in mind he is the stores cycle tech) So I point the part out on another Bike and he looks on the store computer and says they have no stock. Anywhere.
I stated my displeasure at this and asked when they would have some, he said "no idea, ask head office"
I suggested that he should ask head office seeing as i'm the customer and it's his job to which he did after sighing and muttering under his breath.
Long Story short, head office also does not no when they will be getting stock in, so for the forseeable future I am all but bike-less.
I am now writing a strongly worded email to the Managing Director of Halfords.