Hey guys, not really sure where else to ask this, but seeing as this is general discussion, it should be right:
My 360 red-lighted a few weeks ago and instead of sending it away to Microsoft, we decided to take it right back to EB for a replacement (it was under warranty). They didn't have any in stock but i was put on the pre-order list for the next batch.
3 weeks later and we haven't gotten a call from them & they are selling them over the counter, so we asked about the replacement and were told that they were no longer dealing with faulty ones, leaving me with a broken xbox and them not touching it.
Now, after all of this fuss with EB, i wasn't just going to 'let them win' so to speak, and hand it in to Microsoft. Seeing as I have a written (or typed, if you wish to be more specific) agreement with them about a replacement console, are they still obliged to give me the replacement? The machine is still under an extended warranty with EB, so i should be able to get a refund or exchange for it, right?