Fanatec GT2 CS edition order status
- Thread starter lunarwolf
- 863 comments
- 72,215 views
- 105
- Kid_Krinkle / GTP_Kid-Krinkle
I know it will be worth the wait. 👍
Do you guys recommend buying the CS Tuning Kit with everything else to save on shipping or hold off until I get used to the pedals first?
Since I have to wait
You're welcome, bet Claudia's happy she won't have to mess around processing/cancelling orders for me anymore!
I know it will be worth the wait. 👍
Do you guys recommend buying the CS Tuning Kit with everything else to save on shipping or hold off until I get used to the pedals first?
Since I have to wait
I can't recommend it but I have one on order with a wireless dongle. I want as stiff a clutch as possible to simulate the race cars I've driven on track days, and like the thought of being able to tinker with the brake and accelerator too.
I can't say for sure yet but from my research online I believe there will need to be some small mods made to the pedal mount on the WSP to fit the CSP. I think just some sort of flat surface for the legs of the CSP to sit on comfortably.
- 49
- daniel_48
Concerning Fanatec support:
Yesterday I wrote an email to the german support. Got answer this mornig. Wrote some more emails during the day and they all were answered within in hour or so. Canceling an order etc was no problem.
Thomas also wrote me here via pn.
So german support works really good so far. Now I'm hoping the quality is as good as the reviews tell us.
Can't wait to hold my first wheel in hands
Yesterday I wrote an email to the german support. Got answer this mornig. Wrote some more emails during the day and they all were answered within in hour or so. Canceling an order etc was no problem.
Thomas also wrote me here via pn.
So german support works really good so far. Now I'm hoping the quality is as good as the reviews tell us.
Can't wait to hold my first wheel in hands
- 559
- Zero7159
Thomas, I canceled my order for the standard pedals and wheel stand and instead ordered the Clubsport pedals. Claudia's response was quick and I already received an invoice and shipment confirmation email. I am just waiting on the UPS tracking email, which I am sure will come within the next day or two.
Kudos to your folks for their quick follow up, despite the workload. Thank you!!!
- 2,729
- Sele1981
I ordered the GT3 CE. Is all in stock? Can you say when it will be available or will be sent? I ordered 4 days ago and still got no answer when they will be shipped...
I´m from germany.
- 1,629
- Texas
- RC45
- RC45
Makes one wonder exactly what kind of shiw they run then.
I kept my mouth shut for a while about my CSP order that has been paid yet is still just "pending" since last year - now all these orders placed AFTER mine are getting shipped.
Fanatec really is a poor company to deal with - only those who suckup and pander to them seem to get ANY response to their paid orders.
WTF Thomas?
Are you guys running a business or a fan club?
Sorry for thread jacking, but I don't think a new thread is warranted.
When will GT3 RS v2 Clubsport Packages be shipping to Canada?
When I ordered the site said late December, I emailed Fanatec a couple days ago, and got a message from Claudia saying later January.
I'm hoping she read what I wrote wrong and is talking about GT2 shipping date.
Any estimates on when my wheel will actually ship? I ordered in November before the GT2 was even announced. And since then my DFGT broke and I am wheel-less.
So date on GT3 RS v2 Clubsport Package shipping?
Also, I want to add the long shifter cable to my order, should I email Claudia back or order it and add a note asking for it to be thrown in the box with my wheel.
When will GT3 RS v2 Clubsport Packages be shipping to Canada?
When I ordered the site said late December, I emailed Fanatec a couple days ago, and got a message from Claudia saying later January.
I'm hoping she read what I wrote wrong and is talking about GT2 shipping date.
Any estimates on when my wheel will actually ship? I ordered in November before the GT2 was even announced. And since then my DFGT broke and I am wheel-less.
So date on GT3 RS v2 Clubsport Package shipping?
Also, I want to add the long shifter cable to my order, should I email Claudia back or order it and add a note asking for it to be thrown in the box with my wheel.
- 205
- MisterStatic
Thomas,
I ordered the CS package and a stand + clamp in early December. I plan on waiting. This may seem like a dumb question but you do have some unconventional shipping policies. Do you set aside the ordered quantity of CSPs and GT2 wheels while you wait for the shifters? Is it possible you sell out wheels and pedals before the shifters arrive and then are unable to fulfill previous and existing CS package orders? Seeing your recommendations to others to order wheel and CSP separately concerns me if there is a limited supply. Like I said, I am willing to wait for the full package but I will have little patience if this is extended past "end of January".
- 790
- Germany
@RC45
We are in contact through PM and I asked you to give me more details of what are you complaining about. I dont even know if you have technical problems or missing something.
Instead of giving me full details you continue to rant about us and tell me how to run my business.
And yes: If someone asks me for help in a polite and correct way he always get preferred service.
We work hard to produce such a product for you and you work hard for the money you give to us. There is no reason to use impolite language and try to talk bad about us in as many thread as possible.
You received a PM of the CEO of the company so if you kindly would like to answer it we can offer you the service you demand.
We are in contact through PM and I asked you to give me more details of what are you complaining about. I dont even know if you have technical problems or missing something.
Instead of giving me full details you continue to rant about us and tell me how to run my business.
And yes: If someone asks me for help in a polite and correct way he always get preferred service.
We work hard to produce such a product for you and you work hard for the money you give to us. There is no reason to use impolite language and try to talk bad about us in as many thread as possible.
You received a PM of the CEO of the company so if you kindly would like to answer it we can offer you the service you demand.
- 1,629
- Texas
- RC45
- RC45
Please - come one - dont even go there.
I described in DETAIL in an email to your technical guy. In DETAIL. The problems are with the wheel. Youhavent even delivered the pedals yet.
With all due respect - I HAVE told you and your technical folks a number of times about the issue and it wouldnt take a rocket scientist to put 2 and 2 together.
I have complaibed - pedals ordered and paid for yet no delivery. That is the beef about the pedals. You are asking other folks who ordered the Clunsport set to break up their order to expedite th eshipping of the pedals yet you have customers who DID break up the order and you havent delivered those yet.
OK - you want ot play that "little" game then?
How about this - you dispatch the PAID for goods or I open a interstate fraud case with the FBI. That simple "pal".
You accepted money in California and failed to ship goods to Texas.
I owe you nothing other than money - and you nothing more to me than the product.
I have put up with your flawed hardware enough - the least you can do is ship what has been paid for.
I am out of patience now.
Amd this is supposed to somehow thrill me?
Instead of "PMing" me... ship the goods.
I am done playing games.
Phate...I wouldn't do anything quite yet. I was expecting to wake up this morning to a "shipped" status seeing as though the GT2 and CSP's are supposed to be in stock, and I'm still "pending". Spyders the only one who's status has changed and I believe the rest of us are still "pending".
- 790
- Germany
@RC45
I suggest you get an immediate full refund and we cancel your order. If you think that we are cheating you then you should not make business with us.
Please send my regards to agent Scully.
I suggest you get an immediate full refund and we cancel your order. If you think that we are cheating you then you should not make business with us.
Please send my regards to agent Scully.
LOL wow, love that response.
Fanatec, sorry for hounding you with so many questions, but you mentioned that we can order the GT2 and CSP seperately and they will ship immediately.
A few of us ordered it when you posted that, can you tell us an expected ship date for those orders?
- 1,629
- Texas
- RC45
- RC45
How did I know you would try pull this stunt. What a pathetic company Fanatec is turning out to be when under any kind of pressure to deliver.
You have my money - you owe me product. You are not getting out of delivering product Thomas.
You have told people you have the product in stock. You have told people to order your product individually yet you are failing to delivery product to people that HAVE ordered indivisually. You are actually having this argument in public and think it is going to make your company look good?
The number 1 complaint about Fanatec for the lsat 3 years has been CUSTOMER SERVICE.
Dont you get it? It is almost as if the you take pride in the arrogance of mistreating people who have PAID you money.
Just ship the damn product that you have.
- 638
very good question. I thought the whole point of pre-ordering was a way of being first in line
im not taking sides or anything. but are you saying you still want him to ship yours? did you cancel and are just taking your time to help other people who have not received shipments/ship notifications? youre saying you know of 3 years worth of bad customer service? why place an order then?
